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Ron Tirapelli Ford

Shorewood, IL

4.4
187 Reviews
Since we opened our dealership in 1984, the automotive industry as evolved over the years. We have continued to reinvent ourselves keeping our customers and their needs first. It is important that our customers know this. Our employees are pleased to say they are part of the Tirapelli team and many have been a part of our family for over 20 years. At Ron Tirapelli Ford, our product specialist will ensure you find an ideal vehicle for your needs. We want to make sure you are happy with your first experience so it will not be the last experience with us. We do everything we can to build long term relationships. At Ron Tirapelli Ford, we've found going the extra mile helps our customer go the extra thousands. Our goal is to have a state of the art facility, the best people, the best selection and the best service to ensure our customer has a happy experience. Our Values: RESPECT HONESTY EXCELLENCE TEAMWORK We want to come to work to make sure you are happy with all your transportation needs here at Ron Tirapelli Ford, Inc. It Takes More Than Just One Happy Shorewood Customer to Earn the Trust of Drivers Throughout Joliet, Lockport, Plainfield and New Lenox It Takes a Dynamic Team Just Like the One at Ron Tirapelli Ford At Ron Tirapelli Ford, we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you'll stop by to trade an older model for a brand new Ford vehicle. Our sales staff and our auto financing team have the bar set at the top rung every time, so you can count on finding a loan or lease option that puts the Ford Escape, Focus, F-150, Fusion or Explorer of your dreams in your driveway, on your terms. When you're ready to return to our Shorewood dealership for regular car service and maintenance, we'll be ready to perform whatever work your vehicle requires. And when you're in the market for auto parts, we're ready to
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4355 W Jefferson St

Shorewood, IL

60404

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Showing 187 reviews

November 06, 2023

I bought my 2021 ford truck here at Tirapelli and have been bringing it for service ever since. Very setisfied with the service department. More

by benitoylucy
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Wilkosz
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2023

They did a good job. It was timely. They answered all my questions. Thank you. More

by btwalsh17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Wilkosz
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2023

Compassionate. Expedient. Easy process. Thank you for my freedom back! Couldn’t be happier with the outcome. More

by Laura
Recommend Dealer
Yes
Employees Worked With
Edgar, Anthony, Thomas
October 30, 2023

First time using mobile home service. Saved time going to dealership. Highly recommend using this service More

by ewlricky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Dykema
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Ron Tirapelli Ford responded

Thank you for the great review. We encourage more customer to take advantage of the convienence of the mobile service experience. Tom

October 23, 2023

This dealer will not honor their own “we owe” for products that our brand new vehicle was missing. The management is rude and just hangs up the phone when you catch them in a lie. They never call bac More

by ZMUILENBURG13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Dykema
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Wilkosz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales team Alex- 1 star. Sales manager - 1 star
Oct 23, 2023 -

Ron Tirapelli Ford responded

Mr.Muilenburg, I appologize you ar so upset. Our records show that everything promised to you was already performed. I would appreciate if you could give me a call to review the situation. You can contact me directly on my direct number 815-460-3910. Thanks in Advance Tom Conlin General Manager

October 18, 2023

Bought my car in 2014, never had reason to go anywhere else for service. First rate service department More

by wolfmeissner2065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Dykema
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2023

They were able to get me in for service on short notice. I had to change my appointment at the last minute because I was going to be 30 minutes late. This was no biggie, they got me in and out quickly. Ver More

by Doug Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Dykema
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Cabay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Wilkosz
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2023

Service department has gone above and beyond normal expectations to find solutions for my issues More

by jakdaknife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kramer
September 14, 2023

The facility was clean. The workers were friendly and informative. I got an appointment within 24 hours, they finished in a timely manner, and I was satisfied with the work. More

by Kcartwri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Wilkosz
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2023

Horrible Dealership! Worst Ever! They device certain people don’t waste your time! Stay Away from this dealership! More

by Angry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelly Cabay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Wilkosz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Ron Tirapelli Ford responded

Mrs. Gathe, I appologize about your experience. As we discussed while here we are not able to provide you a loaner vehicle over the weekend for you to take to your son's college while we perform a simple two hour recall. Our offer still stands that we will be happy to pick the vehicle up at your convience and bring it to our location perform the recall and return it to you later the same day. We will also provide you a loaner for the time period that we have the vehicle which should be no longer than 2.0 hours. I tired to reschedule this service for you as you were leaving, but was unable to, so if you would like to schedule it please reach out to me directly at 815-460-3910 this is my direct line. Thank you again for our understanding Tom Conlin General Manager

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