Ron Tirapelli Ford

They will xxxx on your leg and tell you it's raining. Javon answered every question with what we wanted to hear. Turns out it was all a lie. They were wrong about taxes, hidden fees, warranty, updated nav Javon answered every question with what we wanted to hear. Turns out it was all a lie. They were wrong about taxes, hidden fees, warranty, updated navigation maps, tire condition, ford recall status. Local ford dealer says they legally couldn't sell the vehicle we bought at Tirapelli Ford. They will say anything to get you out the door and not stand by a thing they say during the sales pitch. Lot of dealers in Chicago area. Stay clear from these snakes. More

Above and beyond Our sales man Jeremy Schorr went above and beyond to help us customize our truck. He also has answered questions about our truck and made himself avai Our sales man Jeremy Schorr went above and beyond to help us customize our truck. He also has answered questions about our truck and made himself available since bringing it home. More

DECEPTIVE PRACTICES -- Don't be scammed A sales mgr. and a finance guy at Ron Tirapelli Ford repeatedly lied to and misled my daughter and son in law -- tricking them into thinking they had A sales mgr. and a finance guy at Ron Tirapelli Ford repeatedly lied to and misled my daughter and son in law -- tricking them into thinking they had bought a used car; after signing the bill of sale contract, financing and other documents -- sent them on their way thinking it was a done deal. They insured the vehicle, put aftermarket floor mats in it and showed us the car as proud new owners. In the days to come after the sale. These two decievers began calling and texting messages "bring the vehicle and the paperwork back because we have a better deal for you." Another message was "bring back the vehicle because you forgot to sign some things." I told them not to fall for it. After about a week the message changed to "you don't actually own the vehicle -- bring it back or we'll get the police involved." I went to the dealership with my daughter and son in law and we explained the situation to the other sales mgr. who had the finance guy void out all the paperwork having returned the vehicle. Shame on these shysters for lying to a young honest couple who were trying to buy their first used vehicle together. Ron Tirapelli has some house cleaning to take of. Fortunately for Chicago-land and the surrounding cities there's no shortage of other more reputable dealerships to do business with. More

Best car buying experience! I had an excellent experience purchasing my new f150! Javon (salesman) and Rob (general sales manager) went above and beyond to make sure I was getti I had an excellent experience purchasing my new f150! Javon (salesman) and Rob (general sales manager) went above and beyond to make sure I was getting the right truck that fit my wants and needs. Not only were they patient with me, they also fought to get me the best payment option with the banks. I highly recommend Ron Tirapelli Ford! More

Amazing sales and service I have purchased numerous cars over that past 25 years from Tirapelli and I have never been disappointed. The sales staff works with you and I have a I have purchased numerous cars over that past 25 years from Tirapelli and I have never been disappointed. The sales staff works with you and I have always felt good about my experience with the purchasing end and I am particularly in love with their service department. They take very good care of what you need to have done with your vehicle. I will not go anywhere else to purchase or service my car. More

New SUV Purchase My wife and myself stopped at Tirapelli to look at buying a 2017 Explorer after we had gone to other Dealers that had the attitude of here's the price My wife and myself stopped at Tirapelli to look at buying a 2017 Explorer after we had gone to other Dealers that had the attitude of here's the price and it's the only price. The sales people were friendly and provided information on all rebates, Rob the sales MGR offered a great incentive on our trade in that we could not pass up, we purchased the 2017 Explorer. Great people to do business with. More

Great service I love the service at Tirapelli. I went to a different, local Ford dealership before and had HORRIBLE customer service. My last visit was for a manufa I love the service at Tirapelli. I went to a different, local Ford dealership before and had HORRIBLE customer service. My last visit was for a manufacturer recall and oil change. Without an issue, they transported me home while they worked on my car. They did call and suggest I purchase new tires and has a wrote available at the time of their call. All work was completed and they picked me up at home to bring me back to my car. Never an issue, hassle, eye roll, or attitude look he I received at the other dealership. Highly recommend Tirapelli... More

Dishonest Very disappointed with sales experience. I made a late night purchase for an explorer. The sales team was very friendly bringing my guard down. I was Very disappointed with sales experience. I made a late night purchase for an explorer. The sales team was very friendly bringing my guard down. I was told my lease would be paid off as an incentive for purchase. I believe the dealership closed before we even got into finance office. I didn’t think too much of the numbers even though a manager was brought in because they did not appear correct. He said everything was fine, I knew they were closed and, like me, I did not want to keep anybody from going home. They are now calling it a miscommunication, but the offer to payoff the vehicle is now an additional amount financed. Feel free to visit yelp review. You can see a representative from Ron T comment. Never once did she care enough to actually call me. Instead trying to look good in cyber space. I won’t be back. I’ll service my vehicle elsewhere. More

New car purchase My husband and I were dreading buying a new car. We heard about Tirrapelli Ford from a family member so we went there. Rob the sales manager was amazi My husband and I were dreading buying a new car. We heard about Tirrapelli Ford from a family member so we went there. Rob the sales manager was amazing! Everyone there was so nice and so helpful.We bought a new Explorer and were out the door in several hours. Didn't think that was possible. It was the most pleasant car buying experience of our lives. Can't say enough good things about the dealership and its employees. Won't go anywhere else in the future. Thank you all. David and Suzi Spoken. More

Right car for the right price The sales team was awesome to work with. Very helpful in showing me the right vehicle for my lifestyle and budget! Best car buying experience I've had The sales team was awesome to work with. Very helpful in showing me the right vehicle for my lifestyle and budget! Best car buying experience I've had!! Ask for The manager Rob he went out of his way to help me out. More