Ron Tirapelli Ford

Customer service They do not treat customers well. Show cars for sale but are not for sale then tell us the vehicle would be very expensive acting like we could not af They do not treat customers well. Show cars for sale but are not for sale then tell us the vehicle would be very expensive acting like we could not afford. Just plain ignorant More

Go if you must Regular problems: Service entrance is crowded and often blocked, wait time to check in is often over 10 min, service times are excessive for routine s Regular problems: Service entrance is crowded and often blocked, wait time to check in is often over 10 min, service times are excessive for routine services, car is returned dirtier than it was when dropped off. Recall work (bubbling interior) was shoddy and not resolved, wasn’t notified that car service was completed even though I was in the waiting area - they called my husband instead, who didn’t have a chance to tell me for 15 min. Mentioned it to cashier and all I got was an “aw.” I could go on. If you don’t have access to another ford dealer and you need warranty or recall work done I guess you’re stuck with this place. More

Rear wheel bearing Very shady I will never be back I got quoted a price of $350 to change a rear bearing then it was they had to do the whole hub for $550 then it was th Very shady I will never be back I got quoted a price of $350 to change a rear bearing then it was they had to do the whole hub for $550 then it was the other side is bad too and then its $860 ok do it. I go to pay and the bill is for $995. After I lost my xxxx he got it changed to $882 which is still not the $860 I agreed to....I would find another dealership before you get ripped off here More

Terrible Experience Bought my vehicle in for warranty work. I waited for two months minimum for a sync 3 module to come in for of my vehicle. When the part came in I rece Bought my vehicle in for warranty work. I waited for two months minimum for a sync 3 module to come in for of my vehicle. When the part came in I received a phone call from my service guy Michael shadle. We scheduled for service the following week. I arrive for service as scheduled. Apparently they sent my parts back without contacting me. The service manager is completely useless in this case. Instead of rectifying the issue they've decided they'd rather not work on my vehicle. Sweet! I'll take my vehicle elsewhere. Thanks for not being professional and not holding yourselves accountable. If this is how the service department is.. then I wonder how the sales department treats you. More

Floored at Ford! My experience at Ron Tirapelli Ford was excellent! My salesman Javon and general sales manager Robert were very accommodating and patient. They made s My experience at Ron Tirapelli Ford was excellent! My salesman Javon and general sales manager Robert were very accommodating and patient. They made sure that they weren't only selling a car but building a relationship. WAY TO GO TIRAPELLI TEAM!! More

Two Vehicles Purchased We have purchased 2 vehicles at Tirapelli Ford, one new and one used. Both times our experience was smooth and painless. The sales people were infor We have purchased 2 vehicles at Tirapelli Ford, one new and one used. Both times our experience was smooth and painless. The sales people were informative and friendly. The finance manager worked with us to get us into the vehicles and off the sales lot. More

Ford Edge I love the sleek look of the Edge. I love all of the options that came along with the SUV. I am concerned with the radio and some electrical issues. I love the sleek look of the Edge. I love all of the options that came along with the SUV. I am concerned with the radio and some electrical issues. More

Best purchasing experience ever. My second purchase from Ron Tirapelli Ford My first was good but the second was the best. I had been to various dealers to find a F-150 with the e My second purchase from Ron Tirapelli Ford My first was good but the second was the best. I had been to various dealers to find a F-150 with the equipment I wanted and all the others dealers did not listen to what I wanted only what they wanted me to purchase from them. They were also dishonest with the financing rates. One dealer told me all used vehicles were at least 8%. Ron Tirapelli financed through Ford Credit and it was under 3%. I wont shop anywhere else. Bob Baxa More

Overall great experience We were shopping around for a specific make and model and after realizing that the other dealers we had visited weren't really working with us we trie We were shopping around for a specific make and model and after realizing that the other dealers we had visited weren't really working with us we tried Tirapelli Ford. Our salesman was Bob and he went above and beyond to get us the best price out there. After we decided to purchase and sat down with Rob he found some more savings for us. We have bought our share of cars and I truly felt that both guys were pretty honest with us. Yes, I would have loved to get the vehicle a little cheaper but I do believe we got the best deal with Tirapelli Ford. I have had the car for 3 months and still love it. Definitely a dealer to check out!! More

third car purchased! This is a very good place to buy a car. The sales people are great. They will do whatever you ask. It was a very cold day when I was looking. I to This is a very good place to buy a car. The sales people are great. They will do whatever you ask. It was a very cold day when I was looking. I told them what I wanted. A salesman went out to the lot and brought back a car just like I was interested in so that I didn't have to go out in the cold. They have good prices and are not pushy. If the salesman I was working with was busy another stepped up to help. More