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Ron Tirapelli Ford
Shorewood, IL
189 Reviews
Since we opened our dealership in 1984, the automotive industry as evolved over the years. We have continued to reinvent ourselves keeping our customers and their needs first. It is important that our customers know this. Our employees are pleased to say they are part of the Tirapelli team and many have been a part of our family for over 20 years.
At Ron Tirapelli Ford, our product specialist will ensure you find an ideal vehicle for your needs. We want to make sure you are happy with your first experience so it will not be the last experience with us. We do everything we can to build long term relationships. At Ron Tirapelli Ford, we've found going the extra mile helps our customer go the extra thousands.
Our goal is to have a state of the art facility, the best people, the best selection and the best service to ensure our customer has a happy experience.
Our Values:
RESPECT
HONESTY
EXCELLENCE
TEAMWORK
We want to come to work to make sure you are happy with all your transportation needs here at Ron Tirapelli Ford, Inc.
It Takes More Than Just One Happy Shorewood Customer to Earn the Trust of Drivers Throughout Joliet, Lockport, Plainfield and New Lenox
It Takes a Dynamic Team Just Like the One at Ron Tirapelli Ford
At Ron Tirapelli Ford, we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you'll stop by to trade an older model for a brand new Ford vehicle.
Our sales staff and our auto financing team have the bar set at the top rung every time, so you can count on finding a loan or lease option that puts the Ford Escape, Focus, F-150, Fusion or Explorer of your dreams in your driveway, on your terms.
When you're ready to return to our Shorewood dealership for regular car service and maintenance, we'll be ready to perform whatever work your vehicle requires. And when you're in the market for auto parts, we're ready to
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 189 reviews
August 13, 2025
Stopped by a few nights ago to look at the new bronco. When we walked in we were greeted with a friendly hello but that quickly changed! I believe the salesman’s name was Collin. I apologized for stopping When we walked in we were greeted with a friendly hello but that quickly changed! I believe the salesman’s name was Collin. I apologized for stopping in so close to closing time but told him we just wanted to look at the vehicle and would come back to test drive it on another day. He proceeded to find the inventory number and get the keys with a look of complete discuss. As we were walking outside he said, “I DONT MEAN TO RUSH YOU BUT I NEED TO RUSH YOU.” At that point I knew we wouldn’t be doing business with Ron Tirapelli Ford! After we looked at the vehicle for all of about 5 minutes he asked for my number and said he’d send a text and reach out so we could talk more. Well guess what, never heard a word back from him or anyone at the dealership. Their loss, we found another dealer with 100% better customer service than they had. VERY DISAPPOINTED IN A HOMETOWN DEALER THAT I THOUGHT WOULD BE EASY TO WORK WITH. More
by cbutt74
Employees Worked With
Collin
July 25, 2025
if i could rate less i would. my wife went to get a simple oil change for her 2022 explorer, usually walks out the door paying about $60 plus taxes for it. Well, she was approache my wife went to get a simple oil change for her 2022 explorer, usually walks out the door paying about $60 plus taxes for it. Well, she was approached by Alex W. in service and not given transparent pricing information, and because she was quoted a $60 change in price, she accepted. Making the bill $120 not including taxes. Well, he did NOT in fact advise her of the extra labor that was apparently as much as the oil change. She called, twice, to leave a message with another advisor for the service manager, and again emailed. Still has heard nothing. This was over a WEEK ago. I will NEVER have her go back for service there, after coming home confused with a $200 bill. Ridiculous. NO clear communication of work being done, and even LESS of an attempt to make it right. I have worked at dealerships for 15 years and know this is not how they are run, if they are trying to make customers happy. More
by sweber
Employees Worked With
Other Employees :
Service Manager who never got in contact with us
October 14, 2024
The staff is friendly and always generous about handling things in a timely manner, thanks for all that you do! things in a timely manner, thanks for all that you do! More
by Sharelle Campbell
October 08, 2024
Best Ford dealership I have ever been to. Highly recommend. Customer service is out of this world . Highly recommend. Customer service is out of this world . More
by Kcarter1717
Employees Worked With
September 20, 2024
Everything went great with the service . The service man was very polite and helpful to work with The service man was very polite and helpful to work with More
by Jerry
Employees Worked With
September 19, 2024
They did a great job & it was done on time. I will come back again I will come back again More
by Rshulina
Employees Worked With
September 13, 2024
Ever since I bought my Bronco Sport Badlands last January at Ron Tirapelli Ford, I have had 3 regular oil changes with them. The team there was very professional and helpful. I'm happy to have a trusted dea at Ron Tirapelli Ford, I have had 3 regular oil changes with them. The team there was very professional and helpful. I'm happy to have a trusted dealership that you can go to if needed. That's why I will continue to go back to Ron Tirapelli Ford for all my service needs. More
by Dona Weiss
Employees Worked With
Abraham Arellanes
September 11, 2024
Garrett Walker, Alex Wilkosz and Mike Castro were wonderful to work with. They were knowledgeable and helpful in assisting us with choosing the right vehicle for our needs. They were patient with s wonderful to work with. They were knowledgeable and helpful in assisting us with choosing the right vehicle for our needs. They were patient with showing us several vehicles and allowing us to look at and sit inside of the multiple cars that we requested. We would highly recommend Tirapelli Ford to family and friends. Overall great experience. More
by marywoj
September 09, 2024
Always courteous they do what they say no surprises. No pressure to pay for things you don't need. Work done in a sufficient manner No pressure to pay for things you don't need. Work done in a sufficient manner More
by swan.chris
September 04, 2024
Your dealership contacted me about a recall on my F150 pickup. Heather was awesome on setting up my appointment. She had the tech come do it where I work in the parking lot. Heather worked on getting the pickup. Heather was awesome on setting up my appointment. She had the tech come do it where I work in the parking lot. Heather worked on getting the directions right,I park in a remote lot in the Citgo refinery. Every thing went smoothly!! More
by HPUSKARIC56
