Ron Marhofer Hyundai - Service Center

First time using the service department for my 2025 Palisade Calligraphy Night and it was very efficient and focused. Palisade Calligraphy Night and it was very efficient and focused. More

I purchased my 2020 Hyundai Santa Fe in Nov 2019. The sales and finance staff were helpful, patient and there was no pressure to make a sale. I live about 55 miles away from Cuyahoga Falls but I hav The sales and finance staff were helpful, patient and there was no pressure to make a sale. I live about 55 miles away from Cuyahoga Falls but I have only taken my vehicle for service to them because of their excellent customer service, knowledge and honesty. Scheduling an appointment is always easy and convient. The service advisors go above and beyond they greet you upon arrival and discuss the reason for the visit, updates are provided during the appointment including photos of issue found and their recommendations. Ron Marhofer Hyundai has been a blessing and a trusted source for my vehicle maintenance for almost 6 years - each visit leaves me impressed than the previous one. They are truly top-notch, caring professionals. More

Very fast yet efficient -They provide great customer service at all times. Ive been taking my car here for years and always consistently pleasant and thorough. service at all times. Ive been taking my car here for years and always consistently pleasant and thorough. More

Great dealership, I have been doing business with them for years and have always had a good experience. for years and have always had a good experience. More

Provide great customer service. Very good at providing the needs of customers. Able to get service when needed. Have purchased 4 vehicles from them and never had any problems. Never Very good at providing the needs of customers. Able to get service when needed. Have purchased 4 vehicles from them and never had any problems. Never any pressure by sales staff. The sales personnel are able to answer questions and provide what the customer needs and wants. More

Great staff and great service! !! Highly recommend this dealership. Dan is service is awesome and has a great sense of humor. !! Highly recommend this dealership. Dan is service is awesome and has a great sense of humor. More

Very efficient and polite. Car was done ahead of schedule and kept clean. This facility is well kept and comfortable for waiting. Car was done ahead of schedule and kept clean. This facility is well kept and comfortable for waiting. More

The service team did a great job on my Kona. Good communication throughout the all process Good communication throughout the all process More

Hank provide me with excellent customer from the time I dropped off my car to the time I picked it up, even saving me a couple bucks on my service. dropped off my car to the time I picked it up, even saving me a couple bucks on my service. More

I'm sure this doesn't happen all the time. I had the ABSOLUTE worst experience here. I got a text that said I was due for an oil change. I called them and SCHEDULED an appointment. I got a co I had the ABSOLUTE worst experience here. I got a text that said I was due for an oil change. I called them and SCHEDULED an appointment. I got a confirmation text for my appointment, 7:45 AM. I drop it off at 3am because of my work schedule. I get a call at 8:01 saying they're getting ready to pull my car in. They ask me if I want a few extra service totalling $400. I decline. I get a text about 8:30 asking me if I wanted to trade or sell my car. I didn't respond. I go to pick up my car about 2:30 pm. It hasn't been touched. I ask why. They said they were really busy. I said I had an appointment at 7:45AM. They proceeded to tell me how busy the were and they were sorry. I should have been the absolute first car they worked on. NOPE. I think since I declined the extra services they were mad and put it off . I just think a, "we were busy,sorry about that " is not good enough. They gave me a loaner. They acted like they were doing me a favor. I spoke with someone very high up. He apologized up and down. You are supposed to make things right when you run a business. NOPE. I basically got a sorry about that and that's it. I read all these reviews and really wonder if they are legit. Just an awful experience. I guess if you go there and they are going to make money off of you they will treat you great. More