Ron Carter Chevy Buick GMC - Service Center
Alvin, TX
126 Reviews of Ron Carter Chevy Buick GMC - Service Center
I scheduled an appointment and brought my truck into the appointment. The service rep explained that they would need the day to run a diagnostic on the vehicle. The following day I retuned to the dealer shi appointment. The service rep explained that they would need the day to run a diagnostic on the vehicle. The following day I retuned to the dealer ship to see what was discovered, but nothing was done, no diagnostic not follow up phone call. The service rep explained it was most lily the senor which he didn’t feel was covered under my extended warranty. Later in the day he called, and it was in fact the sensor and it would be over $700.00, I again asked if it would be covered, and he said he did not think so. When the truck was finished the rep called and it was a co-worked who told him that some extended warranties do cover so he called mine and it was covered. Not really shore why he didn’t call in the first place, but at least it got fixed. Just poor communication and delayed over a day for a diagnostic. More
Steven assisted me with everything, he was very professional and showed his concerns for our needs. professional and showed his concerns for our needs. More
Excellent ! Very easy to work with the rep., Travis. Plan to request him in the future & return for service for my vehicle. Very easy to work with the rep., Travis. Plan to request him in the future & return for service for my vehicle. More
My 2024 Chevy Equinox was brought in with a wrecker because it stoped running. I talked to the service person named Steve. He was very pleasant and said he was sorry for my inconvenience and that he wo because it stoped running. I talked to the service person named Steve. He was very pleasant and said he was sorry for my inconvenience and that he would get it taken care of as soon as possible. Kept me informed on the ordering of the part and when it would be in. He even called to let me know the part was in and that the technician had started to install the part. Called me when the job was done and was very pleasant and respectful & apologized again for my inconvenience. Never had that kind of service when I was going to Norman Freede for my other vehicle. Definitely will be a Ron Carter go too from this day forward. Thanks Ron Carter & Steve in the service department for a great experience at a not so great time. Ken Jolly More
My car was serviced according to the appointment time and I was very happy with the results. I was very happy with the results. More
We worked with Justin. He’s knowledgeable and made the car buying process as easy as possible. He’s knowledgeable and made the car buying process as easy as possible. More