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Romeo Toyota of Glens Falls

Glens Falls, NY

3.9
784 Reviews

169 Broad Street

Glens Falls, NY

12801

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784 Reviews of Romeo Toyota of Glens Falls

November 13, 2011

This is the second Camry I bought at Glens Falls. When I was looking at cars this time I looked at a dealer from another manufacturer and another Toyota dealership. I was really looking for a Toyota and mad More

by flany5791
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabrielle Smith/Tim Curley, Gabrielle Smith
Nov 14, 2011 -

Romeo Toyota of Glens Falls responded

Dear flany5791, Thank you for your feedback! We really appreciate the fact that you took the time to post and that we met your expectations. Regards, Howsrd Lebowitz President Glens Falls Toyota & Scion

November 07, 2011

We had taken our 2004 Prius to GF Toyota for service a couple of times and had very good service. That's why we returned to this dealer when it was time to replace it with a new car. Originally, we were g More

by Larry V
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Wattie, Tim (fin'l svcs mgr), Bill Wattie Jr.
Nov 14, 2011 -

Romeo Toyota of Glens Falls responded

Larry, Thanks for your feedback. Sorry you were unhappy with Tim's presentation. Tim has been with us for almost ten years, and has been a Finance and Insurance manager for almost twenty years, so he does know his stuff. Tim usually goes over the choices for items such as insurances (gap, life, accident and health) and other things such as protection packages, and then tells the customer to go home and let him know if any are of interest. I am surprised you felt you had to be "rescued", but we need to make sure all customers are offered the products so if, for instance, gap insurance was not offered, but was later needed, we would have been negligent in not offering it. Glad other things were satisfactory though. Thanks for the business. Regards, Howard Lebowitz President Glens Falls Toyota & Scion

Nov 14, 2011 -

Romeo Toyota of Glens Falls responded

On 11/7/2011 Larry V wrote: "I would have rated customer service a 5 if he had not been too eager to explain and justify a couple of options that we did not want." Larry, I wanted to look into your comment about the unwanted options, and as far as I could tell, it related to a set of floor mats that were already in the Prius we located for you at another dealer on a swap to get you your desired color, and it is my understanding that, per your request, we took them out of the car and did not charge you for them. Howard

November 03, 2011

This dealership was amazing, they helped me find every option possible and found me a rebate that Toyota was offering at the time to reduce the price. I would highly recommend this dealership to anyone, n More

by lbidd001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabrielle Smith and Tim Curley, Gabrielle Smith
Nov 03, 2011 -

Romeo Toyota of Glens Falls responded

Thanks so much for taking the time to write a review. Glad we lived up to your expectations. Howard Lebowitz, President Glens Falls Toyota & Scion

October 28, 2011

This is my second vehicle from them in 6 years... Great customer service, price, and no B/S.. Thanks to Gabrielle and Tim for accommodating my schedule and getting my RAV4 out by going the extra mile! More

by doxford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabrielle Smith, Tim Curley, Gabrielle Smith
Oct 28, 2011 -

Romeo Toyota of Glens Falls responded

Thanks for the business and taking the time to write a post on how we did! Regards, Howard Lebowitz President Glens Falls Toyota & Scion

October 23, 2011

I was given a great deal, I needed to hit a certain monthly payment and they made it happen for me. Glens Falls Toyota was very honest and gave me straight forward information without trying to "trick More

by railroad01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Wattie, Tim Curley, Bill Wattie Jr.
Nov 14, 2011 -

Romeo Toyota of Glens Falls responded

Dear railroad01, Thank you for your kind words, and glad Tim exceeded your expectations! Appreciate your patronage. Sincerely, Howard Lebowitz President Glens Falls Toyota & Scion

October 16, 2011

Glens Falls Toyota treats you like family.They have an excellent service department.They give you a fair trade-in and a fair price.They give you jam with your purchase. More

by xxx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Dockum,Tim Curley,Howard Lebowitz, Howard Lebowitz, Bill Dockum
Nov 14, 2011 -

Romeo Toyota of Glens Falls responded

Thank you for the positive feedback, and hope you enjoy your new Toyota! Howard

October 16, 2011

This is the third vehicle we have purchased from Glens Fall Toyota. Their sales department is knowledgeable, friendly, and very informative. Their service department is excellent. Best of all the 2012 More

by daniellombard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabrielle Smith - Colleen Pitkin, Gabrielle Smith
Nov 14, 2011 -

Romeo Toyota of Glens Falls responded

Dear Dan, Thanks again for your continued business.Enjoy the new 2012 Camry SE!! Howard

August 25, 2011

Bill sold me my last 3 autos and I've felt comfortable during, and after each,in a large part because of Bill's involvment. My wife feels the same. You have a good employee.When I come in for service I of More

by frankbuehler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
bill dockum, Bill Dockum
Aug 25, 2011 -

Romeo Toyota of Glens Falls responded

I'm glad you are happy and Bill and the rest of the Glens Falls Toyota crew appreciate your continued support!

August 24, 2011

Friendly and responsive. They follow Toyota's guidelines for service and typically do not do things that may not be needed or are not due according to your car's mileage and/or driving conditions. Initial More

by fjross
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim
Aug 25, 2011 -

Romeo Toyota of Glens Falls responded

Thank you for your feedback.

August 21, 2011

If you are looking for personal service, honest answers and feedback, and a truly pleasurable dealership, Glens Falls Toyota is the place you want to go! My husband and I have been working with them fo More

by lisymacan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard, Paul, Bill, Tim, Howard Lebowitz, Bill Dockum
Aug 22, 2011 -

Romeo Toyota of Glens Falls responded

Thank you so much for your kind words. We all appreciate your continued patronage!! Howard Lebowitz Glens Falls Toyota & Scion

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