Romeo Toyota of Glens Falls

disappointing service experice, resolved I brought my 2009 Camry in on July 10 because a heat shield fell off and I wanted it checked to make sure there was nothing else about to fall off. I I brought my 2009 Camry in on July 10 because a heat shield fell off and I wanted it checked to make sure there was nothing else about to fall off. I have been going to Glens Falls Toyota since 2002, with two different Camrys, both of which I bought there. The past two times I have been to the service department, I have noticed that the customer service in the service department has gone from exceptional to poor. There has been a lot of turn over lately with service advisors. The service advisor , I have dealt with the past 2 times, Heather Wommack, has a condescending attitude and not very friendly. When I left the dealer, I noticed my car was running rough, and I went back in and mentioned it. Heather had an attitude when I came back in, but the service manager Jim, intervened and told me I needed to drive 5 miles for the computer to relearn everything. I wanted it noted that Jim is still great at what he does and with customer service. But Heather is not the greatest and I pick up on her attitude toward customers because I work in customer service. Glens Falls Toyota used to have the best customer service before the expansion a few years back. At this point I am seriously considered trying New Country Toyota in Saratoga because I really don't want to deal with Heather's poor customer service again. After posting this review, I received a private message from the owner of Glens Falls Toyota and then a follow up call from Jim, the service manager. I was impressed on how quickly they responded and handled the situation with the employee involved. Jim, convinced me that he handled the situation with Heather and I am now willing to bring my car back for it's next service. More

Excellent Nicole was an excellent sales person. She explained everything and helped us get everything we wanted. The deal was made in a very timely manner. Love Nicole was an excellent sales person. She explained everything and helped us get everything we wanted. The deal was made in a very timely manner. Love the new car. More

Nice people. Fair price Highly recommend Glens Falls Toyota. Found all associates easy to work with. Bought the car before we moved here from Seattle. Treated us like locals Highly recommend Glens Falls Toyota. Found all associates easy to work with. Bought the car before we moved here from Seattle. Treated us like locals More

Happy with experience with Toyota!! I really wanted a Toyota Tacoma-Joe Taylor was AWESOME in helping me get it!!!!!I liked my experience at Toyota because they were not pushy!!Ben in Fi I really wanted a Toyota Tacoma-Joe Taylor was AWESOME in helping me get it!!!!!I liked my experience at Toyota because they were not pushy!!Ben in Finance was very good at explaining the paperwork also-Very happy with my new vehicle!!!! More

Great! Fast and easy. Colleen Pitkin was great! She worked very hard to find what i was looking for. I had a request for a manual shift TRD and she pulled through, where ot Colleen Pitkin was great! She worked very hard to find what i was looking for. I had a request for a manual shift TRD and she pulled through, where others couldn't. More

Really Fine Dealership Bought a 2017 Sienna XLE. Have owned nothing but Toyota's since 1972. Shopped several dealers over the years and Glens Falls is by far the most respon Bought a 2017 Sienna XLE. Have owned nothing but Toyota's since 1972. Shopped several dealers over the years and Glens Falls is by far the most responsive to my needs. Joe Taylor found the car that I wanted in the color my wife wanted at the price we were willing to pay. Highly recommended. More

Tina North is the best I was in need of a car asap. Called Tina told her what I was looking for and within the hour she had something. She has always taken me and my wife I was in need of a car asap. Called Tina told her what I was looking for and within the hour she had something. She has always taken me and my wife and will always go to her. Would highly recommend her to anyone looking for a vehicle. This is the 5th vehicle I've bought from her. Dave Poirier More

Delightful My wife and I just purchased 2017 Tundra CrewMax hassle free thanks to Tina North and Gabrielle Smith both were extremely knowledgeable about the t My wife and I just purchased 2017 Tundra CrewMax hassle free thanks to Tina North and Gabrielle Smith both were extremely knowledgeable about the truck we purchased. Entire staff are just great people. Glens Falls Toyota great dealership if looking for a new car or truck. Thanks Rich, Karen More

2017 Toyota Rav4 Limited 3rd auto purchased at this dealership. We always get a Fair deal, treated with respect, and the service is excellent. The car loaner program is unique 3rd auto purchased at this dealership. We always get a Fair deal, treated with respect, and the service is excellent. The car loaner program is unique. More

2017 Carola SE They were AWESOME to deal with! No hassles or pushing for a sale & from start to finish, went very smoothly! Everyone was very professional & very hel They were AWESOME to deal with! No hassles or pushing for a sale & from start to finish, went very smoothly! Everyone was very professional & very helpful. Sending Family & Friends to GFT. Leasing has been my option for years, and I chose to give GFT a try as I had heard many great things about them. I turned in a Huyndai for the Toyota. Love it so far! More