Romeo Toyota of Glens Falls

Service experience Great service, never have to go back a second time, wonderful customer care. Loaner offered without my requesting it. Love this dealership. Jim Stedma Great service, never have to go back a second time, wonderful customer care. Loaner offered without my requesting it. Love this dealership. Jim Stedman is the best! More

Need better Communications between departments. Part of the purchase agreement on my Highlander included an update to the Navigation software. The update was done quickly and in a very timely manner Part of the purchase agreement on my Highlander included an update to the Navigation software. The update was done quickly and in a very timely manner. I enjoyed a cup of coffee in the pleasant waiting room. Everything was fine until it was time to collect my car and leave. The service adviser presented me with a bill for several hundred dollars. Although my bill of sale clearly stated that the update was included in the purchase price, that information didn't make it onto the service order. It only took a few minites to straighten out the situation, but I was embarassed as I stood there waiting for the situation to be resolved by the Sales Manager. It was clear that my word wasn't good enough, and the bill of sale that was in the car was never looked at. Otherwise, everything was great. More

Treated with kindness and respect. Thank you for that.💕 I gave that rating because I had no appointment, just drove by and decided to drop in. Tina came right out to help me and let me do most of the talkin I gave that rating because I had no appointment, just drove by and decided to drop in. Tina came right out to help me and let me do most of the talking. She made the transition so carefree and easy. All your people at the dealership are always ready to help every time. Thank You More

Excellent experience From the salesperson to the finance manager, we could not have had a better experience. No hassle or haggling. Everything was honest and straightforwa From the salesperson to the finance manager, we could not have had a better experience. No hassle or haggling. Everything was honest and straightforward. Would definitely buy from this dealer again. More

Just bought our 5th Tundra from Glens Falls Toyota We always work with Gabrielle Smith and Paul Wilkins. Gabrielle always understands what we want in a vehicle. They have worked with us very well wit We always work with Gabrielle Smith and Paul Wilkins. Gabrielle always understands what we want in a vehicle. They have worked with us very well with all of our Toyota purchases over the years, 5 Tundras, 2 Ravs, 2 Corollas, and 2 Highlanders. The vehicles are excellent and Gabrielle and Paul and other staff and the service department are outstanding. More

Glens falls Toyota is the best...Jim the service manager always takes excellent care of my 4 runner.i trust his judgement .he knows Toyotas...inside and out!he is the b is the best...Jim the service manager always takes excellent care of my 4 runner.i trust his judgement .he knows Toyotas...inside and out!he is the best! .....Mrs.Armstrong More

Bought used car Nicole was very helpful and the team were very service oriented. My only complaint was the detailing. The car wasn’t quite clean on the inside. Otherw Nicole was very helpful and the team were very service oriented. My only complaint was the detailing. The car wasn’t quite clean on the inside. Otherwise, service was good. More

Toyota and Nicole were fantastic Nicole Pafundi helped me land on the perfect car and walked me through the entire purchase process. I would highly recommend going to both her and To Nicole Pafundi helped me land on the perfect car and walked me through the entire purchase process. I would highly recommend going to both her and Toyota and will certainly do so for my next vehicle. More