Romeo Toyota of Glens Falls

Our salesman was Craig P. He was very professional, a good guy. I will admit we had some complications with management but Craig was not part of that and worked hard for our d He was very professional, a good guy. I will admit we had some complications with management but Craig was not part of that and worked hard for our deal. Go see Craig. More

Deceptive sales tactics - avoid. I called on Thursday, spoke to Joe, to see if they had a vehicle available for me to lease at the current special pricing and made an appointment for I called on Thursday, spoke to Joe, to see if they had a vehicle available for me to lease at the current special pricing and made an appointment for Saturday morning. I made a point of mentioning they're hard to find and wanted to make sure they had one for me for Saturday. I was assured they had multiple available and they would make sure they had one for me and if not they would call me Friday afternoon. They didn't call. I drove the 45 minutes Saturday morning to dealership and no Joe, they give me to another person. She takes my info again, which Joe already had done on phone, gets the vehicle, shows me features, I take a test drive by myself, come back and I'm told none available, no more until next month and lease deal likely won't be as good. I told them how I'd been reassured they would have one for me and she tried saying that they meant they had ones coming in not sold. I disputed this and then I walked. Their deceptive sales practices wasted 2.5 hours of my day. More

Danielle Kana and the crew were fantastic when we came to service our Toyota Four Runner. We waited a short time in a very user-friendly area where coffee was provided, optional snacks were available, and co service our Toyota Four Runner. We waited a short time in a very user-friendly area where coffee was provided, optional snacks were available, and comfortable chairs. The price was very fair and the work was well done. Zak had gone out of his way to sell the car and the dealership has been great. We would recommend them to anyone. More

Truly the worst purchase experience I've been involved in. On Monday April 1 my wife and I drove 2 hours round-trip because this dealer had what we have been looking for as a college graduation gift. We in. On Monday April 1 my wife and I drove 2 hours round-trip because this dealer had what we have been looking for as a college graduation gift. We upgraded her 2008 prius with this 2017. A quick test drive and my only request was the put it thru the shop for a oil change and to touch up some nicks on the hood. They said it would be ready Friday. On the day before, Thursday, I called to confirm everything was all set. Zac informed me yes, everything was ready. When I arrived on Friday with my daughter and wife nothing had been done, the vehicle never moved. Walt the General Manager told me that he would make it up to me by 1. Delivering the vehicle so I wouldn't need to make the 2 hr trip. 2. Would make sure it had a full tank of gas, it's only 11 gallons. 3. He would have a damaged lens replaced also in good faith. When Monday the delivery day came I recived a call saying that the paint was touched up but that they would not be changing out the lens. So, no full tank if gas, a lousy 11 gallons. No lens replacement. Nothing is worse than making customers promises and then just blowing them off. As a buisness owner my word is my bond and my customers return because of this. I will never return to Romeo Toyota, truly the worst experience I have ever with a dealer. More

Do not buy from here. I purchased a 2018 infiniti q60, they sold me a warranty that was supposed to be an additional 60k miles but was only until the car had 60k, (car had I purchased a 2018 infiniti q60, they sold me a warranty that was supposed to be an additional 60k miles but was only until the car had 60k, (car had 44k at time of purchase) sold me the warranty for 3k when infiniti gives warranty’s until 70k. Have had nothing but issues with this car, missing oil and coolant and they say theres no leaks but acknowledged both were missing. This whole dealership is built off taking your money but advertise they treat you like family. Stay far, far away More

ordered a 2024 crown toyota was sold a 2023 instead & not told of the difference. When called for info as to why mix up no response other than to say "we are looking in to it". Have yet to hear from dealersh told of the difference. When called for info as to why mix up no response other than to say "we are looking in to it". Have yet to hear from dealership More

I could rave on and on about Zak and team at Romeo Toyota!! Stellar salesmanship, patience of a saint, awesome! Thank you, very much for a positive car buying experience. Toyota!! Stellar salesmanship, patience of a saint, awesome! Thank you, very much for a positive car buying experience. More

Purchasing a new Highlander from Romeo Toyota was made so easy with our salesman, Joe Taylor. He’s honest approach is refreshing and the act of buying a car was actually a pleasant experience. I will definit easy with our salesman, Joe Taylor. He’s honest approach is refreshing and the act of buying a car was actually a pleasant experience. I will definitely recommend Romeo Toyota, and Joe Taylor in particular. More

Though they were unable to pass that vehicle for sale they have been very helpful in finding another similar vehicle for me. After all, you have to trust somebody. they have been very helpful in finding another similar vehicle for me. After all, you have to trust somebody. More

I love my new Kia hybrid and it's all thanks to the sales team at Romeo Toyota. Many thanks to the Romeo Toyota sales team for telling me they had a used hybrid available, then telling me it had already sol team at Romeo Toyota. Many thanks to the Romeo Toyota sales team for telling me they had a used hybrid available, then telling me it had already sold when I arrived for my appointment to test drive it. I loved how the sales person had me test drive a top of the line gas vehicle instead of the hybrids I was interested in. I especially appreciate that the next day the used vehicle I originally wanted to purchase was magically available. Being able to test drive both that car after the top of the line gas car and the new Corolla Cross helped me really understand the poor the quality of the Toyotas I had originally been considering buying. Making me wait to talk to the finance person when you knew I was already late for another meeting was just a fantastic way to end our appointment. I'm so happy with my new Kia Sportage Hybrid I purchased instead. The best part is all the money I saved buying a new Kia rather than the used Toyota I wanted to buy originally. I hadn't been considering a new car until then, nor had I considered purchasing looking at anything other than a Toyota. More