Romeo Ford of Kingston, LLC

I don’t usually write reviews, but I write a review when my experience has been exceptional. Sometimes its exceptionally bad, but other times, like this experience, are exceptionally great. I walk into al my experience has been exceptional. Sometimes its exceptionally bad, but other times, like this experience, are exceptionally great. I walk into all dealerships with my guard up ready to be pressured to no end to buy “the car I can not survive without.” I walked into this dealership with the same expectations of high-pressure sales dealers. I walked into this dealership not interested in either car that I was going to request a test drive in. My goal was to see which car I was going to continue searching for elsewhere. I was politely greeted by the sales manager, Ken, and introduced me to our salesperson Mitchell Oakley. Mitchell was very courteous and professional the entire time. I told him that I wanted to test drive two cars and there were no issues with that request. He walked away for a few minutes and I was expecting him to come back and tell me some ‘bait and switch’ story, which was fine since I was not really interested in any of the cars they had in their lot, so pressure for me. Instead, he came back to tell me both cars were ready and asked which I wanted to drive first. After both test drives, I explained that there were other cars that I would be test driving at other dealerships that afternoon. I assume he was a bit disappointed that he had spent all that time with me and I wouldn’t be purchasing one of his cars, even though I was really impressed with an Explorer Platinum. But he continued to be professional and asked if he could show me the out the door price, which surprised me at the deal they gave me. Ken comes over, and I’m thinking, “here we go, bring on the high pressure so I can get out of here and continue my test drives.” The sales manager, Ken asked if I would like to hear how much better the Explorer was than the other cars and how much I needed this car to live my best life ever? I said, nope, heard it all before. He said, “Good, cause I wasn’t going to tell you any of that.” That surprised me quite a bit and began to put me at ease to consider their car. After a bit of conversation, I told him that, if I was allowed to take this car to my mechanic for a pre-purchase inspection (about an hour away), that I would seriously consider their vehicle. Ken quickly agreed and commended me for being so thorough for such a big purchase. Ultimately, it was the drive to my mechanic and back that made me fall in love with the car. I decided on the way back to the dealership that I would be purchasing that car. The reason for that, besides loving the car, was because of the no-pressure sales. I didn’t love the color, but because they were so professional, polite, and down to earth, I wanted to spend my hard-earned money at Romeo Ford. Even the financial guy, Dustin Fogleman, where you get offered all the nitrous-filled tires options and extended warranties, didn’t offer nitrous-filled tires! I knew then, that I was dealing with a reputable dealership that really wants to make lifetime customers by being honest and straight forward. I even didn’t realize I had overpaid (I had already made a cashier’s check), but Dustin noticed right away and is sending me a check for the amount I overpaid. Even after the sale, Mitchell has answered all my questions when I text him and has been very helpful. Kudos to Mitchell for still talking to me after I’ve driving away with my new-to-me car! Yes, I would recommend Romeo Ford to anyone interested in not being taken for a ride. More

Just bought a Gold Certified 2019 Ford Fusion Hybrid from Romeo Ford. Great experience! Mitch O. my Sales Consultant was great, heartily recommend the Romeo Team! Romeo Ford. Great experience! Mitch O. my Sales Consultant was great, heartily recommend the Romeo Team! More

Purchased a 2022 super duty from Tom at Romeo Ford. Could not be happier a true professional! Could not be happier a true professional! More

I recently purchased a vehicle fro. Romeo Ford of King. My experience with my salesman Don and finance officer Dustin was pure pleasure and i would highly recommend both Don and Dustin Romeo Ford of King. My experience with my salesman Don and finance officer Dustin was pure pleasure and i would highly recommend both Don and Dustin to anyone seeking a professional experience. More

I wanna give credit to Ashley the sales person that sold my husband Joseph Mannino his 2022 King Rancher. Ashley was kind and did an excellent job everybody should deal with Ashley. my husband Joseph Mannino his 2022 King Rancher. Ashley was kind and did an excellent job everybody should deal with Ashley. More

Had a great experience with Shay on all aspects of trading in my current Ford for my new one. Before coming in she was very helpful in finding out what I was looking for over the phone and had vehicle trading in my current Ford for my new one. Before coming in she was very helpful in finding out what I was looking for over the phone and had vehicle options available with what I was looking for as soon as I got here. Pleasant, not pushy, great sense of humor. Ask for Jade for a great experience! The entire staff was helpful, pleasant, and professional!! More

I had the best experience at the dealership and with the sales person Jade Winters she makes you feel comfortable and does not push you into something you don’t want sales person Jade Winters she makes you feel comfortable and does not push you into something you don’t want More

I am very pleased with my experience at Romeo Ford. Will Czerepqnyn made sure the whole process was easy. I voiced what I wanted in a vehicle and he set me up with my new vehicle. I am very satisfied. Will Czerepqnyn made sure the whole process was easy. I voiced what I wanted in a vehicle and he set me up with my new vehicle. I am very satisfied. More

Great Dealer Pleasure to work With good people Liz is a great salesperson Thank you for all the help Liz is a great salesperson Thank you for all the help More

Would not recommend this dealership. Went there looking into getting a newer vehicle. Put a deposit down and ever since never got a call back and called there looking for answers and never got a call back. into getting a newer vehicle. Put a deposit down and ever since never got a call back and called there looking for answers and never got a call back. Also to many people get involved. WORST experience ever! More