Romeo Ford of Kingston, LLC

Overcharged for a job not even done. Brought my Ford F150 in for an oil leak was supposed to be hooked up to computer not done and-charged 460.00 and not even fixed. I was supposed to Brought my Ford F150 in for an oil leak was supposed to be hooked up to computer not done and-charged 460.00 and not even fixed. I was supposed to get a call back from the service manager regarding this and still waiting.. I had to bring my truck somewheres else to get this resolved. I would not recommend this place for service !!!!! More

To Whom It May Concern, I am writing to express my extreme frustration and disappointment with the lack of response and resolution regarding the tag for my vehicle, which I purchased 45 days ago from extreme frustration and disappointment with the lack of response and resolution regarding the tag for my vehicle, which I purchased 45 days ago from Ford Romeo, NY. I have made multiple attempts to contact both Lindsey and the general manager, yet neither has returned my calls or provided any update. After flying to New York to pick up my car and waiting 6 hours at the airport for it to arrive, I drove back to Georgia. Since then, I have been stopped multiple times due to the expired temporary tag. This issue could have been avoided if the dealership had fulfilled its responsibility to process the registration in a timely manner. Despite calling daily, sometimes multiple times a day, I have not received any follow-up from your team. Initially, Lindsey informed me that the third-party company handling the registration required an emissions test. I explained that this was unreasonable, as I have an electric vehicle with no combustible engine to test. Nevertheless, I went to a testing center, only to have the technician confirm what I already knew—an emissions test was not possible for my car. I reported this to Lindsey, who acknowledged the mistake and said she would get back to me. That was over two weeks ago, and I have not heard anything since. The continued delays and lack of communication are unacceptable. I need immediate action to resolve this situation, as I cannot legally drive my vehicle without a valid tag. Please provide a clear update on the status of my registration and ensure this matter is resolved promptly. Sincerely, Leonard More

Worst experience ever. this car buying experience has been nothing but a nightmare and has been having issues from the moment I drove off the lot. I will never purchase a v this car buying experience has been nothing but a nightmare and has been having issues from the moment I drove off the lot. I will never purchase a vehicle from Romeo ever again and will recommend people to go somewhere else for their vehicle needs. More

I stopped by the dealership on a Thursday the 18th walked into the showroom and waited almost 10 minutes and not one of the sales persons even acknowledged my presence so I walked out.I received a text messa into the showroom and waited almost 10 minutes and not one of the sales persons even acknowledged my presence so I walked out.I received a text message from Christian apologizing and to setup an appointment and come in and see Justin the sales manager so I setup an appointment for July 29th at 530pm, the appointment was confirmed on Saturday July 27th. I left work early and drove to the dealership for my 530pm appointment I arrived at the dealership went in to see Justin only to be told the car was sold this morning. But wait they had other cars similar to the one I wanted. I kindly declined and walked out. They could have had the common courtesy to call me and tell me the car had been sold. More

My experiences working with Romeo Ford to purchase a new F-150 included misleading website pricing and mistakes made when quoting lease terms. This was a complete waste of my time, these jokers wanted almo F-150 included misleading website pricing and mistakes made when quoting lease terms. This was a complete waste of my time, these jokers wanted almost double the monthly payment compared to competitors. The only positive is they respond well to text messages More

2019 ford escape 60,000k miles in for new tranny. Service dept were helpful obtaining a rental for me in a timely manner and went above all expectations. Krissy is service and service manager are a Service dept were helpful obtaining a rental for me in a timely manner and went above all expectations. Krissy is service and service manager are awesome. More

After telling them I wanted to buy a truck and wanted to put money down to hold it for me, they didn't get back to me for 2 days until then I called them. Only to have them blame me. Then they call me three put money down to hold it for me, they didn't get back to me for 2 days until then I called them. Only to have them blame me. Then they call me three hours later to say someone is buying the vehicle,Sorry. Bad business ethics and follow up here. More

I’ve had some recall issues on my Maverick which caused me multiple trips to the service shop. It doesn’t matter which service rep waits on you as they’re all always good to work with. Thank you Matt Kriss me multiple trips to the service shop. It doesn’t matter which service rep waits on you as they’re all always good to work with. Thank you Matt Krissy and Dylan! I’m thankful for them sticking with it and working with the service manager to get it right. I love my Maverick! More

service center VERY poor over charge and SAY they do things and DONT like put 7 quarts of oil in a little 2.4 ford ranger it takes 6 just be aware also if you have waranty issues good luck you can tell things and DONT like put 7 quarts of oil in a little 2.4 ford ranger it takes 6 just be aware also if you have waranty issues good luck you can tell them the problem but wont fix unless they see it like tire sensor best bet STAY AWAY More

I don’t usually write reviews, but I write a review when my experience has been exceptional. Sometimes its exceptionally bad, but other times, like this experience, are exceptionally great. I walk into al my experience has been exceptional. Sometimes its exceptionally bad, but other times, like this experience, are exceptionally great. I walk into all dealerships with my guard up ready to be pressured to no end to buy “the car I can not survive without.” I walked into this dealership with the same expectations of high-pressure sales dealers. I walked into this dealership not interested in either car that I was going to request a test drive in. My goal was to see which car I was going to continue searching for elsewhere. I was politely greeted by the sales manager, Ken, and introduced me to our salesperson Mitchell Oakley. Mitchell was very courteous and professional the entire time. I told him that I wanted to test drive two cars and there were no issues with that request. He walked away for a few minutes and I was expecting him to come back and tell me some ‘bait and switch’ story, which was fine since I was not really interested in any of the cars they had in their lot, so pressure for me. Instead, he came back to tell me both cars were ready and asked which I wanted to drive first. After both test drives, I explained that there were other cars that I would be test driving at other dealerships that afternoon. I assume he was a bit disappointed that he had spent all that time with me and I wouldn’t be purchasing one of his cars, even though I was really impressed with an Explorer Platinum. But he continued to be professional and asked if he could show me the out the door price, which surprised me at the deal they gave me. Ken comes over, and I’m thinking, “here we go, bring on the high pressure so I can get out of here and continue my test drives.” The sales manager, Ken asked if I would like to hear how much better the Explorer was than the other cars and how much I needed this car to live my best life ever? I said, nope, heard it all before. He said, “Good, cause I wasn’t going to tell you any of that.” That surprised me quite a bit and began to put me at ease to consider their car. After a bit of conversation, I told him that, if I was allowed to take this car to my mechanic for a pre-purchase inspection (about an hour away), that I would seriously consider their vehicle. Ken quickly agreed and commended me for being so thorough for such a big purchase. Ultimately, it was the drive to my mechanic and back that made me fall in love with the car. I decided on the way back to the dealership that I would be purchasing that car. The reason for that, besides loving the car, was because of the no-pressure sales. I didn’t love the color, but because they were so professional, polite, and down to earth, I wanted to spend my hard-earned money at Romeo Ford. Even the financial guy, Dustin Fogleman, where you get offered all the nitrous-filled tires options and extended warranties, didn’t offer nitrous-filled tires! I knew then, that I was dealing with a reputable dealership that really wants to make lifetime customers by being honest and straight forward. I even didn’t realize I had overpaid (I had already made a cashier’s check), but Dustin noticed right away and is sending me a check for the amount I overpaid. Even after the sale, Mitchell has answered all my questions when I text him and has been very helpful. Kudos to Mitchell for still talking to me after I’ve driving away with my new-to-me car! Yes, I would recommend Romeo Ford to anyone interested in not being taken for a ride. More