Romeo Chevrolet of Glens Falls

The issue I have with the Whiteman's Service Department is from a series of brake repair related incidents from over a year ago. I was reluctant to report any negative comments about this incident or this is from a series of brake repair related incidents from over a year ago. I was reluctant to report any negative comments about this incident or this Dealership because my wife and her family family have always purchased their vehicles from Whitemans. However, a recent negative experience I had with the sales department has prompted me to share with other potential customers that this dealership is poorly representing the Chevorlet brand while treating loyal repeat customers below the quality of service standards that Chevrolet promises. The reason I am rating this Dealership and more specifically the service department is the result how the service manager was not honest with my wife last year with regard to the brake problem we were having with a new 2009 Impala. After serveral visits to the dealership (2 hours one way) they did not correct the problem and actually blamed the problem on her driving. Well, two sets of new rotors and three or four sets of new pads later, the problem was resolved by a dealership in Oneonta NY. It was not the drivers fault but rather the lower quality pads used by Whitemans or their lack of effort to make phone call to the OEM to find a solution. I hope this review helps other potential customers seeking service from Whitmans to carefully consider the intregrity and honorability of the Dealership. More

My wife has been a loyal customer for over 20 years with this dealership. Because of her relationship with Whitemens, I purchased a used truck from them last year. That expereince was fine. My wife is ready this dealership. Because of her relationship with Whitemens, I purchased a used truck from them last year. That expereince was fine. My wife is ready to trade her car in and I contacted Mr. Lock for assistance. He said he would help and promised to call me back with a few new or used dar solutions to our situation. He said he would call in a day or two. He never called. I called him again five days later and spoke with Mr. Lock, after a number reasons why he did not call back, he said he would sit down with the sales manager and see what they could come up with and then call me. It is a week and half later, no call. Very disappionted and will not purchase a vehicle from Whitemans nor recommend them. In a separate rating I will address a serious problem we had with the service department with regard to a major ongoing problem we had an 09 impala's brakes. More