Romeo Chevrolet of Glens Falls

⭐⭐⭐⭐⭐ Romeo Chevrolet Earned My Five-Star Review When I first agreed to purchase my 2025 Toyota Tundra, I expected to take delivery on the promised date. Instead, I experienced a series of frustrating dela first agreed to purchase my 2025 Toyota Tundra, I expected to take delivery on the promised date. Instead, I experienced a series of frustrating delays caused by title issues that were outside of my control. My insurance policy had already been activated, I rearranged my personal schedule, made unnecessary trips to the dealership, spent hours waiting for updates, and dealt with uncertainty that could have easily damaged my confidence in the transaction. What ultimately changed my opinion was not the problem itself—it was how Romeo Chevrolet chose to respond. The dealership listened to every concern I raised, maintained communication, acknowledged the inconvenience, accepted responsibility where appropriate, and worked diligently to find solutions. Rather than dismissing my concerns, the management team demonstrated that customer satisfaction truly matters. They made every effort to ensure I received my truck and provided compensation that fairly recognized the time, inconvenience, added stress, and disappointment I experienced throughout the process. As a proud U.S. Navy veteran, I appreciate businesses that genuinely support our military members and veterans. Many companies proudly display their support for veterans, but Romeo Chevrolet demonstrated that commitment through their actions. They treated me with respect, took my concerns seriously, and followed through on their commitment to make things right. The true measure of a dealership is not whether problems ever occur—it is how they respond when they do. Romeo Chevrolet turned a very difficult buying experience into one that restored my confidence through professionalism, accountability, and a sincere commitment to doing the right thing. I want to personally thank the ownership, management, and staff for standing behind their word. Because they addressed my concerns, honored their commitment to customer service, and ensured I was satisfied with the final outcome, I am proud to give Romeo Chevrolet a well-earned five-star review. I would not hesitate to recommend Romeo Chevrolet to my family, friends, fellow veterans, and anyone looking for a dealership that values integrity, customer service, and treating people with respect. Andrew J. Walters US Navy Veteran More

Awesome team! Always someone readily available when you walk in. And if it’s going to take some time, can always have a drink or ice cream at coopers cave across t Always someone readily available when you walk in. And if it’s going to take some time, can always have a drink or ice cream at coopers cave across the road! lol. Thanks for the great idea Lacey! ⭐️⭐️⭐️⭐️⭐️ More

I have been very pleased with leasing and purchasing vehicles through Romeo Chevrolet with Lacey as well as services such as oil changes and inspections. vehicles through Romeo Chevrolet with Lacey as well as services such as oil changes and inspections. More

Wonderful experience! I worked with Lacey who was very kind and helped me find the perfect car! Quick and easy buying process, highly recommend Romeo Chevrolet and working I worked with Lacey who was very kind and helped me find the perfect car! Quick and easy buying process, highly recommend Romeo Chevrolet and working with Lacey! More

Bought a nice jeep Cherokee from Lacey. The whole process was quick and easy. Lacey answered all questions promptly and went above and beyond to make sure I was happy. The whole process was quick and easy. Lacey answered all questions promptly and went above and beyond to make sure I was happy. More

I had the best experience working with the dealer no problems and I’m very happy with my vehicle vehicle. I would recommend anybody to go here. problems and I’m very happy with my vehicle vehicle. I would recommend anybody to go here. More

I had an excellent experience at the dealership and would highly recommend them to anyone looking for a vehicle. From the moment I walked in, the staff was friendly, knowledgeable, and never made me fe would highly recommend them to anyone looking for a vehicle. From the moment I walked in, the staff was friendly, knowledgeable, and never made me feel pressured. Lacy Russell was especially helpful throughout the entire process. They took the time to answer all of my questions, explained my options clearly, and helped me find the perfect vehicle for my needs and budget. The buying process was smooth, transparent, and much less stressful than I expected. Everyone I worked with was professional and genuinely focused on providing great customer service. More

Ms. Lacey Russel is a delightful person. Super friendly. We started the process remotely, and she was attentive throughout. A truly wonderful person. We started the process remotely, and she was attentive throughout. A truly wonderful person. More

I had excellent service from Lacey Russell. She made the process easy and worked with my finances to make it affordable. I’m impressed with her knowledge of the auto industry and her maturity l She made the process easy and worked with my finances to make it affordable. I’m impressed with her knowledge of the auto industry and her maturity level. I also had a good experience with her finance team and I commend MIKE Romeo for hiring such a good staff.- thank you More

Lacey was great to deal with made the whole process easy and gave the best deals will definitely be coming back in the future and gave the best deals will definitely be coming back in the future More