Rolling Hills Auto Plaza - Service Center

Transmission issues, no help I bought a certified pre-owned CR-V for $25K in 2017. Pretty soon I noticed issues with it and reported them to the dealership multiple times. They ca I bought a certified pre-owned CR-V for $25K in 2017. Pretty soon I noticed issues with it and reported them to the dealership multiple times. They can’t get the problem to replicate, and I can’t leave my car in SJ for days on end hoping the problem will show it’s face, but I was told it was a possible transmission issue. The most prevalent issue is that it sometimes dies when backing out of the garage. It probably does this 3-4x a month randomly. I just rolled over 60K and found out that a Honda warranty is only good for 60K, so if I have transmission failure I will be liable for the replacement on a car with so few miles even though I’ve reported it multiple times. I won’t likely buy there again, so I couldn’t recommend it to others at this point. The warranty is not good. My previous cars had 100k power train warranties. I thought Honda was supposed to be superior. More

Great Service Always easy to make an appointment, clear charges and reasonable prices. Only reason I gave 4/5 stars is they do not offer an optional valet service Always easy to make an appointment, clear charges and reasonable prices. Only reason I gave 4/5 stars is they do not offer an optional valet service for cleaning the vehicle. More

Oil change and whiny noise when braking. I brought my vehicle in for an oil change. Also, had a whiny noise when braking sounded like the left rear wheel. I was greeted by Lane and he asked w I brought my vehicle in for an oil change. Also, had a whiny noise when braking sounded like the left rear wheel. I was greeted by Lane and he asked why I came in. I told him. And, he started figuring. He then told me what they would probably need to do and gave me an estimate of about 7 to 8 hundred dollars. So, I told him to do it and signed the paperwork. I waited in the dealership. Lane came back in in about 40 minutes to an hour and told me they had replaced the break pads and oil the moving parts and were able to get the calipers on the left rear wheel back in working order without having to replace them. And it only cost me about $284.00 More

Great customer Service. Said check engine light issue was fixed. Came back on next da, same issue . 3 stars for now. Lower if they charge for diagnostic again. Said check engine light issue was fixed. Came back on next da, same issue . 3 stars for now. Lower if they charge for diagnostic again. More

Dealership full of great men I seriously never been in one place where every employee was so helpful and kind. I was provided so many options to help me make a decision on the rep I seriously never been in one place where every employee was so helpful and kind. I was provided so many options to help me make a decision on the repair my car needed. All the gentlemen in the service department were amazing! I really am grateful for all of them and their attention with replacing my ignition. More

Tire repair Responded promptly with courtesy and professionalism We were comfortable in the waiting room water they repaired the tire in a timely manner the Responded promptly with courtesy and professionalism We were comfortable in the waiting room water they repaired the tire in a timely manner they let us bring our dog into the service waiting room Everyone was very friendly and offered us coffee or water More

Air cond My vehicle air conditioner was repaired and also my brakes front and rear. Both seam to be operating to optimumal standards. Thanks for you help My vehicle air conditioner was repaired and also my brakes front and rear. Both seam to be operating to optimumal standards. Thanks for you help More

Met this customer’s needs The service department works hard to get your vehicle back ASAP! Much appreciated, highly recommend. We took our car in on a Friday, it was unlikely w The service department works hard to get your vehicle back ASAP! Much appreciated, highly recommend. We took our car in on a Friday, it was unlikely we would get it back until Monday because one of their tech’s got injured, he came back to work and they got the job done. Gene was very helpful and accommodating so we wouldn’t be inconvenienced longer than necessary. More

Fast friendly service dept. Rolling Hills Honda has fast friendly sales and service.. I’ve bought several new cars there and have used their service dept for years and would high Rolling Hills Honda has fast friendly sales and service.. I’ve bought several new cars there and have used their service dept for years and would highly recommend. More

Replacement of rear washer fluid bar-changing out fluids My appointment was for my 2013 Pilot. I needed to have a rear third brake light/washer fluid dispenser bar replaced. During this appointment the servi My appointment was for my 2013 Pilot. I needed to have a rear third brake light/washer fluid dispenser bar replaced. During this appointment the service staff brought to my attention that since my vehicle had passed 60,000 miles I needed to have brake fluid, transmission fluid, and power steering fluids replaced. I was given a cost for each service and the option to have the service completed that day. I decided to have the services recommended while I was already at the dealership. The finally cost was as expected from the prices I was quoted before the services. Rolling Hills has a nice waiting area and I was quite comfortable while I waited. The staff has always been polite and accommodating. More