Rogers Subaru

I had the best experience with Rogers Suburu. Since I was an out of towner I really depended on their input. They sent me pics, videos and could answer all questions ahead of time. I drove ther Since I was an out of towner I really depended on their input. They sent me pics, videos and could answer all questions ahead of time. I drove there 2 days later to pick my car up and couldn't be happier. I can only say good things and would highly recommend Roger Suburu. More

I had received a quote for repair of 550-600 dollars in Moscow to repair my 2017 Outback. I called Rogers Subaru and I spoke with Kara. She told me that that part was under extended warranty. I brought Moscow to repair my 2017 Outback. I called Rogers Subaru and I spoke with Kara. She told me that that part was under extended warranty. I brought my car down and was surprised how nice the new building and waiting area were. It was very comfortable waiting. Everyone was very kind. Great customer service beginning with the first call to Kara. Thank you Rogers Subaru for an excellent experience! More

Great service, was kept updated throughout the service to my Subaru. Josh Black was very nice to work and great service I had at Rogers Subaru. my Subaru. Josh Black was very nice to work and great service I had at Rogers Subaru. More

Buyer Beware! I paid 153,000 for a 2020. Then found that 2022 were only $49,000. that 2022 were only $49,000. More

Thanks Rogers Subaru service Team for great service on my 2010 Subaru. My daughter had taken the car work out of town. As she arrived in Lewiston she had an issue. We got the car to the service team at Rog 2010 Subaru. My daughter had taken the car work out of town. As she arrived in Lewiston she had an issue. We got the car to the service team at Rogers Subaru and Jason had someone look at it right away. Unfortunately it was a head gasket issue. I worked with Jason on the phone from 530 miles away. Jason kept me informed all during the repair process and they were able to get it repaired very quickly. Thanks Again Jason McCarthy and the service team at Rogers Subaru . More

I’ve taken my Outback here to be serviced a couple of times for routine oil changes and a safety recall. Each time I’ve been here I’ve been greeted by an employee in the politest manner! They’re very tra times for routine oil changes and a safety recall. Each time I’ve been here I’ve been greeted by an employee in the politest manner! They’re very transparent with what’s going to happen and approximately how long it will take. They always offer to wash my car, too! I’ve never been to a more easy going, friendly car dealership in my life. I love my Subaru and Rogers Subaru takes great care of it! More

Rogers Subaru knowingly, admittedly falsified a Certified Pre-Owned Inspection Check Sheet for a 2017 Outback purchased November 2020. After 9 days of the car being signed by a master mechanic on 11/20/20 Pre-Owned Inspection Check Sheet for a 2017 Outback purchased November 2020. After 9 days of the car being signed by a master mechanic on 11/20/2020 as "Certified Pre-Owned", on 11/29/2020 an $800 broken seat was discovered along with missing items within the vehicle- all marked off as passing on the certified inspection check sheet. Subaru Corporate Case # 1-631-209-87453. Rogers Subaru offering to fix these problems after the fact should not be confused as good customer service. It is merely covering tracks of a misrepresented C.P.O Check Sheet. Buyer beware. Perhaps in the past they were reputable, but now they are getting desperate in the time of pandemic and starting to operate differently, unethically. More

Save Yourself from the Liars When I was ready to buy a new vehicle, I decided to go down to Rogers Subaru in Lewiston, boy was that a mistake. I took time off of work to come down When I was ready to buy a new vehicle, I decided to go down to Rogers Subaru in Lewiston, boy was that a mistake. I took time off of work to come down and look at the vehicles, the car I wanted was not on the lot so I waited about a week until it arrived. Not a problem at all, even though the vehicle I was driving was having problems I knew that I could bike to work and to run errands if needed. When I signed for the vehicle, I was told it would arrive sometime the next week. Later I emailed Justin Davenport, the sales person who assisted me, and asked when the car would be ready. He told me when it would be ready and I scheduled a time to pick it up. But it turns out the car was not ready, the trailer hitch had not been installed. Justin did not mention that the trailer hitch had not been installed in any of his emails. He did not mention it to me at all during the entire hour I was in Lewiston to get my vehicle. I only discovered that it was missing when I arrived home. I emailed Justin about it, and he admitted that he knew about it the entire time! He told me “I knew you needed a dependable ride” but a) that’s not his decision to make and b) it is still a blatant lie to tell me my car is ready and not once mention they failed to install an almost $700 item. He knew the trailer hitch I paid for was missing and he did not say a word to me about it the entire time, he lied to me. Then, when I went to the DMV to get my license plates I found out that Rogers had not given me the right paperwork. The DMV suggested I call the dealership and have them fax it over. I called, explained what I needed and the receptionist said “One moment, I will transfer you” at which point I was disconnected. So I called back, she apologized and managed to successfully transfer my call but it unfortunately went to voicemail. Since the DMV was closing soon, I called back again and asked if there was anyone who could do this right away. The receptionist said she would find someone and put me on “hold” but actually just disconnected me again. At this point I was almost in tears in my car. An employee named Mike managed to finally fax my documents over and the amazing ladies at the DMV got me taken care of just before they closed for the weekend. The next week when my dad and I went to the dealership to have my trailer hitch put on, we asked to speak with a manager. Jack Kemp, General Sales Manager, came out to speak with us about our experience. Unfortunately the entire time he smirked at me, kept smiling while I explained I was angry about being manipulated and lied to. At this point the General Manager, Corey Brown, came out to speak with us. Corey at least conceded that Justin never should have lied to me and said he would write him up. Corey also agreed to pay me $100 in cash to compensate me for being forced to take another day off work to deal with the trailer hitch. But he also seemed angry with me. When I agreed to take $100 compensation, he looked at my face and said “Well you don’t look like that made you happy” to which I said “I’m still angry about being lied to.” I am not sure why he thought money was going to fix the lies and deceit. Then, while we were waiting for the installation to finish, I noticed employee after employee use the handicapped parking spaces to drop off things, stop in to speak with someone, or drop off customers (of which only 2 of 5 actually needed to use the space). At one point I asked two employees if they knew they were parking in the handicapped parking spot, to which they said “Yes” and I asked them if they knew it was illegal and they brushed me off, even laughed about it. Since so many employees did this over and over again, it is obvious they all do this all day, every day. I mentioned this to Service Advisor, Jason McCarthy, who said he would talk to his staff. I certainly do hope so, because disability laws are classified as Civil Rights laws, so this staff is consistently violating people’s civil rights so they don’t have to walk too far. I’m disgusted by that one, my mother requires the use of a handicapped parking spot so this one was very personal. TLDR: Salesman Justin Davenport is a liar, the management are rude and condescending jerks, and the employees like to take over the handicapped spots from the disabled and then laugh at customers who complain about it (and have disabled family members). Save yourself, go to Spokane or Coeur d’Alene. More

Great Good service, helpful staff (thanks T.Erb!) and pleasant surrounds. More relaxed than many dealerships. Found vehicle at fair price. Didn't have to Good service, helpful staff (thanks T.Erb!) and pleasant surrounds. More relaxed than many dealerships. Found vehicle at fair price. Didn't have to do a lot of "back & forth" on price of vehicle. More