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Roger Williams Chrysler Dodge Jeep Ram - Service Center

Weatherford, TX

4.4
716 Reviews

716 Reviews of Roger Williams Chrysler Dodge Jeep Ram - Service Center

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May 21, 2024

The service writer gave me a committed timeframe and then backed out, it was costing us $400 a day for our horses and my driver. He had promised and two days, but didn’t even get the truck into the shop unti More

by gailmurphy45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

We're sorry to learn about the delay you experienced at Roger Williams Chrysler Jeep Ram Dodge. We understand how important it is to meet our commitments and we apologize for any inconvenience caused. Your feedback will be used as a learning opportunity so that we can improve in future situations like this one.

May 21, 2024

Very nice. Employees are very respectful of your time. The dealership is clean and well-maintained. More

by BRAD.LUNDGREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

Brad, we're delighted we could deliver an excellent experience! - Roger Williams Chrysler Jeep Ram Dodge Team

May 20, 2024

My Jeep was serviced very quickly. As usual, Mackenzie delivered excellent customer service. Thank you. More

by TWILDER13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie in Service
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May 20, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

Thank you for trusting Roger Williams Chrysler Jeep Ram Dodge with the care of your Jeep! Mackenzie & the team appreciate your continued support and look forward to seeing you next time!

May 19, 2024

Bad customer service bad work corner cutter's slow would not recommend they don't fix it right More

by TODDMESSIMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin McLain
1.0
This rating includes all reviews, with more weight given to recent reviews.
Whitney Parker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Tengco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Coursey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Howard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Lansford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Domeniq Parker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Luke
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May 20, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

Todd - I would like to understand what happened during your visit to make sure we are providing all clients with a 5-star experience going forward. If you're willing to share the details, would you consider reaching out? Thank you, Derek Simpson - Sales Manager - (817)-596-0050

May 18, 2024

Realistic time expectations. Very attentive service and staff. No xx upsells. Clear cut receipt with all charges More

by gabriellej27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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May 20, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

Gabrielle, we're glad to know you had a positive experience at Roger Williams Chrysler Jeep Ram Dodge. We always aim for clear communication and attentive service. Thanks for the review!

May 18, 2024

Always great customer service and the wait is never too long. Some of my favorite people have left and that’s a bummer More

by Tcranford716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None don’t remember their names
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May 20, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

We're glad to know you've consistently experienced great customer service at Roger Williams Chrysler Jeep Ram Dodge. We understand it can be disappointing when familiar faces move on but rest assured our team remains committed to providing top-notch service!

May 16, 2024

Everything was quick and just the convenience of dropping my car off and have it all handled was great! I highly recommend them! More

by MISTYSHERROD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Lansford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

Misty, we're glad to know you found our service convenient at Roger Williams Chrysler Jeep Ram Dodge. We appreciate your recommendation and look forward to serving you again in the future!

May 16, 2024

I have always had great service when I come in to have any work done. Speedy! More

by racer6984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland
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May 16, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

It's great to hear you had a five-star visit! Thank you for choosing Roger Williams Chrysler Jeep Ram Dodge!

May 14, 2024

Mr Leland is always courteous and kind and timely. I really appreciate his support ech tome I come in. More

by melrdh86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland
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May 14, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

Hi Mel! We're so glad to know that you consistently had positive experiences with Mr.Leland at Roger Williams Chrysler Jeep Ram Dodge! Your kind words are greatly appreciated, and we look forward to seeing you next time.

May 14, 2024

Great place, Prompt service. Leland is the best. He is very courteous and helpful. Always willing to be helpful with anything we have going on with our vehicles. More

by PATANNBASS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland
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May 15, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

Hi Pat! We're glad to know that you had a great experience at Roger Williams Chrysler Jeep Ram Dodge! It's wonderful to see your appreciation for Leland and his helpfulness. Thanks for sharing this positive feedback with us!

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