Roger Beasley Mazda Central

Karen was very nice and helpful, however as a team, I don't think they really want to sell cars. Karen's manager just hid in the back and after numerous attempts by Karen, he still would not give us a dr don't think they really want to sell cars. Karen's manager just hid in the back and after numerous attempts by Karen, he still would not give us a drive out cost. Now this could have been a bit of good cop bad cop, but the bottom line is they lost s customer. We would have signed and driven out with the right deal. They need to focus on selling and understanding a deal is when both parties are happy. They didn't even try. More

I had a live chat with an employee named aaron and requested a price to flush, new filters and fluid for the trans on my 2006 Mazda 3 S Hatchback. His reply was "are you interested in a new or used a requested a price to flush, new filters and fluid for the trans on my 2006 Mazda 3 S Hatchback. His reply was "are you interested in a new or used automobile" I said neither. I need a price to service my transmission. He advised that he could not quote the price on live chat and said "just a moment" and customer service would contact me. Marianne in customer service e-mailed me advising that I would be advised within 2 hours. This was Friday 08/17/2012. Today I replied to her e-mail advising that no one from the dealership had contacted advising my price. Dealer still has not contacted me so I am assuming they do not care if I have my Mazda serviced by them. 08/20/2012 More

Shopped 2 weeks by web first and then the dealers's lots. Had not shopped for a car in six years and was shocked at the attitudes of many of the salesmen and managers. I don't like playing their games :bait Had not shopped for a car in six years and was shocked at the attitudes of many of the salesmen and managers. I don't like playing their games :bait & switch, stalling tactics, and out and out lies. What a pleassure it was to walk into Roger Beasley Central in Austin and be treated with respect and real friendliness. Dealt with Gabe Baer first over the internet and agreed on a price on a 2013 Mazda CX-5 Touring. They held the car for us for 3 days until we could go up to Austin ( 2 +hour drive) to drive the car. To make a long story short we purchased our CX-5 from a great bunch of people and did so at $ 1,000.00 dolars less than our next best offer and got $1,000.00 more for our trade than the next best offer. Craig Allen is the best, most most knowledgeable, low-pressure salesman we have had the pleasure to meet. Mr. Beasley should be very proud of all these great people! More

it took 2 hours for an oil change. with an appointment. was told that appointments mean nothing. i have purchased two mazda's and a hyundai from beasely in the last year and a half. i will no longer trad was told that appointments mean nothing. i have purchased two mazda's and a hyundai from beasely in the last year and a half. i will no longer trade with him. More

Used car manager was very rude having treated with the utmost disgusting way having blamed me and refusing to give me back $15 on gas on a used car I was gonna take to the mechanic to get checked having i utmost disgusting way having blamed me and refusing to give me back $15 on gas on a used car I was gonna take to the mechanic to get checked having it only die on the road and havign me to spend 3 hours in rush hour traffic only to give back the key of the car and being blamed and disrespected by the used car manager especially threatening me he'd charge me for the towing guy to tow the car that broke down cause of bad defects. DO NOT buy from this place cause they care nothing else but there money and could give a chit treating you with respect only to steal your money and threaten you with there cars dying cause of defects. More

I had a very positive experience in my quest to purchase a car from this store. I dealt with Bubba Bashaw. He was very patient and extremely straight forward to deal with. When it came time to making a deci a car from this store. I dealt with Bubba Bashaw. He was very patient and extremely straight forward to deal with. When it came time to making a decision, I told him what price I wanted (based on quotes I got from another dealer). He was able to match the best offer, but he did not have the model and specs I wanted. He did not waste time trying to up sell me another product and suggested it would be in my best interest to take the offer from the other dealer. What a refreshing breath of honesty! I hope I will get the opportunity to use Bubba's services in the future. More

Get it in writing! Got a good verbal quote, so was Get it in writing! Got a good verbal quote, so was willing to drive several hours to this dealership, who had in stock what I wanted. Specifically Get it in writing! Got a good verbal quote, so was willing to drive several hours to this dealership, who had in stock what I wanted. Specifically asked on the phone if this "today only" price was with the 0% financing Mazda offered, and was told "yes." After arriving, the internet salesman told me the same price, but that it was "cash only," and the price with 0% was $1,000 more. When I protested, was told "there must have been some mis-communication." Showed him the invoice numbers from edmunds.com, and was told they were wrong. Walked out. This is the only dealership I know that when you call, a message states that they record conversations for "training purposes." Probably used in lawsuits. Will not deal with these horse traders (camel traders?) again unless I have it iron clad from the beginning. Don't know how they sleep at night with all the lying they probably have to do. More

GEORGETOWN LOCATION - Make sure these people show you your approval before wasting your time. I personally believe they NEVER had an approval and all my personal info was given to this dealership. I wo your approval before wasting your time. I personally believe they NEVER had an approval and all my personal info was given to this dealership. I worked with these people for over a week and made a couple of trips to their dealership then all of a sudden a bank they had an approval for turned the deal down. I've been buying cars for 10 yrs and I am not a new comer to this. I will never do business with this dealership again. Total waste of time! More

My daughter was in the market for a Mazda 3, and the model she wanted was available at Roger Beasley Central, so we went to take a look. The salesman assigned to us was Herb Griffith. He told us brusque model she wanted was available at Roger Beasley Central, so we went to take a look. The salesman assigned to us was Herb Griffith. He told us brusquely that there was another family ahead of us and that we should wait. After 10 minutes, he came by and told us to go outside and take a look at the car in the parking lot. Since the car was locked, we could only look at it from the outside, and after a few minutes, we went back into the showroom and waited. After another 10 minutes, Griffith came by again and asked if we wanted to test-drive the car. We said we did, so he said he would get the keys, and asked us to go wait by the car. We waited in the 90 degree heat for about 15 minutes next to the car. When Griffith did not show up, we went back inside the showroom and found him sitting at his desk, chatting with another customer. He looked up at us briefly, and then ignored us as he went back to whatever he was doing. We were sufficiently fed-up by that time that we just left. While I understand that salesmen can be busy, it is unprofessional for the salesman to make us wait in the heat for 15 minutes, and it was bad manners on his part to not even acknowledge our presence when we went back inside, let alone apologize for his poor service. I am very disappointed with the service at Roger Beasley. I will not buy a car there if I can help it, and I intend to warn all my friends and colleagues away from this place. More

3 Months after I bought a used vehicle the title and registeration still wasn't transferred to the Lienholder and I, no explanation was given regarding the delay. I was told that the paperwork will be registeration still wasn't transferred to the Lienholder and I, no explanation was given regarding the delay. I was told that the paperwork will be there on a certain day, but when I arrived no one knew what I was talking about. I was then referred to the lot across the street where no one was there to assist me but a maintance worker. I waited for 15-20 minutes during my lunch hour with no one coming to assist me. I had the worker page my salesperson, who told me the paperwork, which was 3 months late, still wasn't there, he told me "I came to early". I voiced my displeasure about waiting for so long and then told me "what can I say you came to early" not one sorry or thanks for your patience or anything. He calls me a hour later and left a voice message (I didn't answer on purpose) to tell me the paperwork arrived, with no "sorry" or "thank you for your patience". Then he calls my wife and she voices her displeasure regarding the entire situation and all he tells her is "the paperwork is here" with an attitude. You can easily tell that I WILL NOT buy a vehicle from Roger Beasley ever again. More