Roger Beasley Mazda Central

Awesome service Taylor thomas is the best service manager I ever had. She even got me coffee. She got me in and out quickly. My car was fixed and I was in my way. Taylor thomas is the best service manager I ever had. She even got me coffee. She got me in and out quickly. My car was fixed and I was in my way. More

It's a good experience Patient, convenient, fast and happy. Many cars there that I can pick one immediately. I like this dealership that can accept negotiate. Car quality is Patient, convenient, fast and happy. Many cars there that I can pick one immediately. I like this dealership that can accept negotiate. Car quality is good so I decided right after I tried. More

Exceeded expectations My experience in purchasing my 2015 Tahoe was streamlined and no haggle or hiccups. Customer service before and after purchase has been top notch. M My experience in purchasing my 2015 Tahoe was streamlined and no haggle or hiccups. Customer service before and after purchase has been top notch. My sales person was Mick who I would highly recommend. He was very strait forward, honest and just made me feel comfortable during the entire process. He and Rodger Beasley will be my go-to for all my future car purchases. More

Great experience buying a new Mazda 6 My wife and I were attended to as soon as we arrived at the dealership. We asked to test drive a Mazda 6 sport and were quickly taken on a test drive. My wife and I were attended to as soon as we arrived at the dealership. We asked to test drive a Mazda 6 sport and were quickly taken on a test drive. Once we decided we wanted to buy, the process of arriving at the price was easy and not high pressure. The entire experience from start to finish was quite quick and painless, and everyone we dealt with was very nice. We have no complaints, felt well taken care of and had a great overall experience. More

Horrible quality The service department told me I need a new clutch on my 2014 CX-5 after ONE YEAR at a cost of $1300 out of pocket. It took them FIVE DAYS to fix. Hor The service department told me I need a new clutch on my 2014 CX-5 after ONE YEAR at a cost of $1300 out of pocket. It took them FIVE DAYS to fix. Horrible cars, very cheap quality. Terrible service. Don't waste your time here. More

Issue was promptly resolved. This review was intended for another Mazda dealer. I have an issue with that dealer when I bought my Mazda CX5. But, the issue has been resolved. I a This review was intended for another Mazda dealer. I have an issue with that dealer when I bought my Mazda CX5. But, the issue has been resolved. I am updating my review. CX5 is a great car. It's fun to drive. our family love it. More

I rarely complete ratings like this, but this dealersip was so stress free to work with on every level that I wanted others to know. There was lots of service, but zero brow beating or high pressure sales was so stress free to work with on every level that I wanted others to know. There was lots of service, but zero brow beating or high pressure sales. Our salesman, Cassidy, was very helpful. The finance manager, Ann, was also so helpful to work with but did not at all make us feel pushed. I think it says a lot that their service manager has been with them for 17 years! We were also so happy with the price we paid and the trade-in amount offered. It was so good, we did not even try to dicker. More

My wife and I just finished working a deal, and purchasing a Mazda 6 Grand Touring. I would rate the overall experience poor at best. What started out as an excellence experience ended with my wife purchasing a Mazda 6 Grand Touring. I would rate the overall experience poor at best. What started out as an excellence experience ended with my wife feeling terrible. We dealt primarily with three people the at the Roger Beasley Mazda Killeen. The first was our sales consultant Max Garbacz; he was very personable and knowledgeable about the car. He was very patient and listened to what we wanted. We dealt with one of the managers second, but do not recall his name. He was professional, but was attentive about getting us a great financing rate, however, he was to very attentive to the mileage on the car or the other details regarding the car. We felt that he not honest at first about the pricing or how many mile were actually on the car. Once we noted that fact with him, he straightened his approach. Once the loan rate was achieved, we began to deal with the third and final associate and I believe his name was Brian Calderon and he introduced himself as the Finance Manager. The experience we had with him was very poor and feel that he was a disservice to the Mazda team. He was attempting to rush my wife through the signing of the paperwork and got visibly impatient that she wanted to actually read what she was signing. We both were asking questions about the "extra" warranty packages since they were a little confusing. We had concerns that not only with accepting one of these would bring our grand total up another $3000 plus the total financed that we had originally settled on. We were expressing our concern that it seemed we would be paying for the Beasley Loyalty package twice since it showed that it was included in the total cost of the package and we had already been shown that we were paying for it in the total we had originally agreed on. His tone got rude and even raised his voice towards us while trying to explain where we were concerned. We had another question about when the mileage for the warranty began since we were actually purchasing a vehicle that is "new"/2014, but already had close to 1000 miles. He was not sure on the answer and got rude/loud with us again, he placed a call to ask. Once he received that answer, he again answered us in the rude tone and threw his phone back down on the desk which was very unprofessional. The experience that we received in his office was very close to causing my wife and I to leave without purchasing from this dealership. We would appreciate an apology in person when we come to pick up the car, since the intent was to gather information on our purchase choice in order to make an informed decision. We came into the dealership with what we believed was plenty of time. We did not expect to be there over three hours in order to make a purchase. We came in with everything that we need or wanted and the only thing that was required as far as service was financing. We did not have to purchase here, but chose to since we had a good experience with Max the day prior. Please feel free to contact me at the contact information you have on file. Regards, thank you Paul and Faith More

Karen was very nice and helpful, however as a team, I don't think they really want to sell cars. Karen's manager just hid in the back and after numerous attempts by Karen, he still would not give us a dr don't think they really want to sell cars. Karen's manager just hid in the back and after numerous attempts by Karen, he still would not give us a drive out cost. Now this could have been a bit of good cop bad cop, but the bottom line is they lost s customer. We would have signed and driven out with the right deal. They need to focus on selling and understanding a deal is when both parties are happy. They didn't even try. More

I had a live chat with an employee named aaron and requested a price to flush, new filters and fluid for the trans on my 2006 Mazda 3 S Hatchback. His reply was "are you interested in a new or used a requested a price to flush, new filters and fluid for the trans on my 2006 Mazda 3 S Hatchback. His reply was "are you interested in a new or used automobile" I said neither. I need a price to service my transmission. He advised that he could not quote the price on live chat and said "just a moment" and customer service would contact me. Marianne in customer service e-mailed me advising that I would be advised within 2 hours. This was Friday 08/17/2012. Today I replied to her e-mail advising that no one from the dealership had contacted advising my price. Dealer still has not contacted me so I am assuming they do not care if I have my Mazda serviced by them. 08/20/2012 More