Rodeo Ford

GO SOMEWHERE ELSE FOR SERVICE REPAIRS, OK FOR SALES BUT NOT SERVICE. Brought in a ford truck with an electrical problem, service advisor Raul J. didnt really listen to the problem, got the vehicle returned NOT SERVICE. Brought in a ford truck with an electrical problem, service advisor Raul J. didnt really listen to the problem, got the vehicle returned to me with - flat front tire (on an explorer which are prone to roll overs), broken valve cover (from timing chain guide breaking-prob not their fault), window still completely down, grease hand prints all over white hood and still had to be towed home. I paid towing both ways. then found out that the original problem was not repaired, called Raul and he paid towing (after some hesitation). then he had repaired again and told me that it was the battery terminal and they replaced it for free (thought it was very nice of them). I asked if they would pay towing back home again for me (since i paid twice already) and after hesitating again, he agreed. waited 3 days and after no response to my 2 calls and messages i finally just paid for the towing...again. Get it home and find out that they did not replace the battery terminal, still the same old terminal, so either he lied or just didnt want to explain what the actual problem was in detail and took easy way out. Ended up fixing the timing chain myself and it runs great now (they said it needed new engine, only has 70k miles on it tho). Called the manager who intially said that they would refund my money for whole repair (which is more than generous) then after talking to his tech (and i presume Raul) sided with them and said he would not even covered the third tow bill but that since Raul "said" he'd cover the fourth back to my house (which he didnt) that to "mail" him the receipt and in a couple weeks theyd send me a check for it. He didnt care about: flat tire, window down (and unsecure for 2 days), grease all over hood, repair coming back, lied to about parts being put on that were not and the 3 days i was without it waiting for Raul to tow it which never happened. Very bad service from a large Ford dealer, use any other Ford dealership for service; Sanderson Ford is great, Tom Jones Ford is great really have never heard of such bad bad service from any other ford dealer in AZ. Show less More

Rodeo Ford was the best dealership we have ever dealt with in buying a car. They have exceptional vehicles on this car lot! We will definitely buy from this dealership again! Edson Herrera was just the m with in buying a car. They have exceptional vehicles on this car lot! We will definitely buy from this dealership again! Edson Herrera was just the most humble and pleasant car dealer to work with. Overall this dealership is fantastic! More

Wow. I must say, I have never had a car buying experience quite like this one. The dealership was great, treated me like a person not just a transaction. I got the car that I needed and wanted thanks to Just quite like this one. The dealership was great, treated me like a person not just a transaction. I got the car that I needed and wanted thanks to Justin Lyons. To this day, after the sale he still answers my questions. I would confidently recommend any one looking to buy a car to go to rodeo and call Justin. You won't regret it!!! More

Ever since I found them here (moved from Wisconsin) they have taken care of my wife and I with the utmost quality and friendlyness along with keeping us informed on any problems they may detect. They make s have taken care of my wife and I with the utmost quality and friendlyness along with keeping us informed on any problems they may detect. They make sure we keep an eye on problems before it can become something major. More

After a disaster at Camelback Ford, I went online and searched for my new car and ended up getting in touch with Rodeo Ford and Justin Lyons. I was treated with genuine respect, I did not feel like they searched for my new car and ended up getting in touch with Rodeo Ford and Justin Lyons. I was treated with genuine respect, I did not feel like they were doing me a favor in buying a car from them and the deal I got was great! Easily the best car buying experience in 20+ years! If you are need of a vehicle, get a hold of Justin! More

My wife and I were forced into buying a replacement vehicle due to her vehicle being totaled. I say forced because I have had so many bad experiences at other dealerships, that I really despise the pr vehicle due to her vehicle being totaled. I say forced because I have had so many bad experiences at other dealerships, that I really despise the process of purchasing a vehicle. To our pleasant surprise, our experience with Rodeo Ford was actually very good. We dealt with Mark Kirkley (sales) and his manager, Shawn (?). Both gentlemen were knowledgeable, friendly and helpful with our purchase. We would highly recommend the good people at Rodeo Ford if you are looking for a dealership that is easy to work with. More

Not only was this whole experience wonderful, I felt I have gotten great service from them since my purchase. I went on a trip to Salt Lake City and had a tire problem, which was fixed at no cost, I recom have gotten great service from them since my purchase. I went on a trip to Salt Lake City and had a tire problem, which was fixed at no cost, I recommend this Ford dealer as one of the best I have ever had experience with. More

I have rated Rodeo Ford so highly because the 1st class treatment I recieved from Justin and David. They truly try to make it fun, no pressure and straight up. From the time I showed up, to the time I left treatment I recieved from Justin and David. They truly try to make it fun, no pressure and straight up. From the time I showed up, to the time I left I really enjoyed the whole experience! I got a picture of my new truck and a hand written thank you note a week after I made the purchase. I would recommend them to anyone! More

Went to Rodeo Ford just to browse and maybe trade in our Ford Expedition 2005, and had a great staff work with us from the first day until 3 weeks later approximately, one of the biggest reason besides a go Ford Expedition 2005, and had a great staff work with us from the first day until 3 weeks later approximately, one of the biggest reason besides a good price comparing to what the market offered, and good interest rate, was the treatment given to the family in the whole process, not being pushy and in your face to make a deal, enjoyed our experience, thanks Justin and agaisn as well as the whole staff involved!!! God Bless! More

The salesman was good in selling the car but that is The salesman was good in selling the car but that is unfortunately where it ends. I bought a brand new car that Rodeo Ford said they would have to The salesman was good in selling the car but that is unfortunately where it ends. I bought a brand new car that Rodeo Ford said they would have to trade with another dealership to get one I wanted as it was not in their stock. Instead of driving away with a new car that day, I waited almost a week. They failed to call to tell me when my car would be ready to come get. A simple phone call would have been fine each day I was promised the car would be ready to pick up. Instead, I had to call to get status updates and find out each day because there were many errors on their part that it was not ready. The salesman told me that he would personally drop off the car at my house - which he did not follow through with. I was not even able to test drive the car I was buying. I test drove a base model (which is not what I was buying). Then, when I came in to sign the final paperwork they told me their salesman made a mistake and double counted one of the the rebates so the car was going to be $500 more. I was shocked by the "extra" five hundred dollars that was a mistake I would have to pay for. Signing the final paperwork took longer than expected (over an hour) because of this error and on top of all this I drove away without a full tank of gas. Our salesman was not there to go over the final inspection of the car with us. Needless to say this whole experience left a bad taste in my mouth for Rodeo Ford. I would not recommend the dealership to anyone. More