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Rod Hatfield Chrysler Dodge Jeep
Winchester, KY
62 Reviews
Rod Hatfield Chrysler Dodge Jeep Ram is proud to serve drivers from Winchester, Mt. Sterling, and surrounding Eastern Kentucky communities with a wide selection of new Chrysler, Dodge, Jeep, and Ram vehicles, including the latest 2026 models, along with a solid inventory of quality used cars. Folks looking for a dependable Chrysler, Dodge, Jeep, or Ram dealer near Winchester or Mt. Sterling will find friendly service and vehicles to fit a wide range of needs.
In addition to sales, the dealership offers trusted auto service and repair performed by factory-trained technicians using genuine Mopar parts. A full parts department and a knowledgeable finance team help make ownership simple and stress-free. From the showroom to the service lane, Rod Hatfield Chrysler Dodge Jeep Ram is committed to honest work, dependable vehicles, and taking good care of neighbors throughout Winchester and Mt. Sterling.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 62 reviews
June 01, 2026
In response to an email I received from you. .. Happy Anniversary? Seriously? One year ago, I drove from Indianapolis,IN to Rod Hatfield Chrysler in Winchester, KY to purchase what I bel .. Happy Anniversary? Seriously? One year ago, I drove from Indianapolis,IN to Rod Hatfield Chrysler in Winchester, KY to purchase what I believed was my dream car—a 2022 Dodge Challenger Widebody Scat Pack T/A 392 in Go Mango with less than 5k miles. As my seventh Challenger, this wasn't just another vehicle purchase. It represented years of loyalty to the Dodge brand and a level of excitement that any car enthusiast can understand. Unfortunately, one year later, I still regret making that drive. What makes this experience so disappointing isn't simply what happened to the vehicle. It's also how your dealership chose to handle a customer after the sale. During my drive home and after returning home to Indianapolis, the engine warning lights reappeared. I contacted Al to make him aware of the issue because I was concerned something wasn't right. Those concerns ultimately proved justified when the engine suffered a catastrophic failure after only two months of ownership and less than 1,000 miles driven. When I explained what had happened just a couple months later, Al's response was, "I wouldn't have imagined of you having any issues" After that, communication stopped and I was ghosted. I also reached out to the other sales person, Darin Anderson, who told me he would bring the matter to dealership leadership and have someone contact me. No one ever did. Not a sales manager. Not a service manager. Not a general manager. Not an owner. No one. That silence spoke volumes. I understand this was a used vehicle. I understand it had multiple previous owners before me, in its early life. What I don't understand is how a dealership can completely disengage from a customer who experiences a major issue so soon after purchase and simply leave them to deal with the fallout alone. What disappointed me most was not just feeling abandoned financially—it was also feeling abandoned as a customer. For years, I was a loyal Dodge enthusiast. I purchased this car with excitement and confidence. Instead, I was left with a catastrophic failure, significant expense, unanswered calls, and the unmistakable impression that once the paperwork was signed, my concerns no longer mattered. So receiving a "Happy Anniversary" email today felt less like a celebration and more like a reminder of one of the most disappointing vehicle purchases I've ever made. The reality is that this situation could have been handled differently. A phone call. A follow-up. A manager willing to have a conversation. Any indication that the dealership cared about the experience of a customer who had traveled across state lines to buy a vehicle from your team. Instead, I got silence. One year later, I remain deeply disappointed—not only in what happened, but in how Rod Hatfield Chrysler chose to respond when given the opportunity to stand behind the customer experience it promised. Disappointedly, Mike Sharp More
by MoparMike76
Verified CustomerEmployees Worked With
Darin and Al
May 31, 2026
I have bought 3 vehicles from Rod Hatfield and I can say the Winchester location is amazing. I would recommend them every day of the week. Thank you all the Winchester location is amazing. I would recommend them every day of the week. Thank you all More
by gtravillian76
Employees Worked With
Mike S
May 30, 2026
Text messages are cheap, fast and effective. Customers should be kept informed of the status of their service or parts the service department is waiting on. A customer should never have to ca Customers should be kept informed of the status of their service or parts the service department is waiting on. A customer should never have to call to ask if parts arrived or when service will be scheduled. I did! More
by Roger40515
Employees Worked With
Chris
May 04, 2026
Stopped in for an oil change and tire rotation. The service department took my car in right away and I was on my way in less than an hour. The service department took my car in right away and I was on my way in less than an hour. More
by jcjk2429
Employees Worked With
service desk employee
