Rocky Top Ford

Absolutely atrocious customer service.....had an issue with Lincoln MKZ My Synch system while on the road......had no time to make an appointment (would have been at least a day out).....asked to borrow a with Lincoln MKZ My Synch system while on the road......had no time to make an appointment (would have been at least a day out).....asked to borrow a simple tool to disconnect my MKZ battery to "reboot" system and instead of being loaned a stupid 10mm socket set or a crescent wrench, received a verbal rebuke from the arrogant service manager....go elsewhere if you can.......really lame and rude people here.....worst car service contact in my life!!!! More

Traveled From Saint Louis,Mo. to North Carolina, Engine Light Came on And I stopped at Dealership. Was Told I needed $3500. to $4,000. in Repair Work, Needed New Transmission & the Front Axel was Loose, ta Light Came on And I stopped at Dealership. Was Told I needed $3500. to $4,000. in Repair Work, Needed New Transmission & the Front Axel was Loose, taked me into Trading my car, Owned it less than 3 months, Gave me $3000. in a trade in, since my car had so much damage/repairs. Turned out my Car was resold, without any repairs being made. I'm out over $6500. which they refuse to reimburse me. If You Are Visining Sevierville, Beware. I was Ripped Off. More