Rocky Top Ford

Incapable of Engine Repair This Ford Dealership has the worst service department in history. It is incapable of actually fixing an engine. I am sure if you are getting warranty This Ford Dealership has the worst service department in history. It is incapable of actually fixing an engine. I am sure if you are getting warranty work or an oil change they are fine. However, just don't get caught out of town and expect them to actually fix your engine without requiring you to replace it. I took my mother in law's Ford F150 which broke down during our vacation with a valve/lifter problem. After all day, they determine the lifter had come loose and bent the valve. They proceeded to tell me that I needed to replace the engine since it had metal in it. SERIOUSLY... metal has to be missing to be in the engine and the Valve never came in contact with the piston. I then proceeded to explain my theory. After a lengthy discussion which included them telling me that they could not rebuild the head there... I then suggested sending it out to Precision Machine Shop... They could not do that, they agreed to replace the head with a brand new one from Ford. The price of the work was to be $5700.00. Staggering, but I was out of town and I would have a Ford warranty. The VERY NEXT MORNING.... I get a call from them. NOW they are telling me that their 25 Year Mechanic claims that the Main Bearing could have shifted choking off the oil supply to the head and that is why the head failed. That they cannot fix the engine and had to replace the engine with a new one $9000.00. Myself. having rebuilt many engines is now privately thinking .... and maybe the tooth fairy flew into the Valve Cover and placed her thumb over the ports blocking the oil too! I kindly caught my breath and asked them to button up the engine and I would send a wrecker for it. I called over to Rick's Service Center who rebuild the left and right side heads, replaced the cam, replaced the Cam phasors, installed a new timing chain kit ... basically rebuilt the entire top end for 4200.00 which included taxes and towing. Bottom line, short of an oil change, these people want to replace your engine from the start. More

Totally Happy Vet. Thanks!!! I could not be happier with the way the salesperson and the finance person at McNelly-Whaley Motor Co. for helping me get the car I wanted. They were I could not be happier with the way the salesperson and the finance person at McNelly-Whaley Motor Co. for helping me get the car I wanted. They were very help, polite and respectful throughout the hold time dealing with me. Went in on a Wednesday afternoon and they had me going out with the car I wanted and with great financing by the next day. This was the best experience I have had in 40 years. I came away felling that they will do everything possible to help you. More

I was told I need $2400.00 part and labor I'm local work hard for my money. How disappointing it is to see how dishonest this Ford dealership is. They told me the part I need and labor was $24 I'm local work hard for my money. How disappointing it is to see how dishonest this Ford dealership is. They told me the part I need and labor was $2400.00 . the problem was fixed for $268.00. Thank God for honest people ( mechanics). This place is not worthy of 1 star. Was it because I'm a woman????? More

Great Salesperson (Ben Butler) BUT very Rude/Sarcastic Finance Person (Shane) because I would not purchase extended warranty plan. Will not recommend dealership due to Finance Person's attitude. Experie Finance Person (Shane) because I would not purchase extended warranty plan. Will not recommend dealership due to Finance Person's attitude. Experience of buying a car did not create happiness...instead, created frustration due to overly aggressive sales tactics by the Finance person who needs training sessions ASAP in customer service techniques. More

Shane and Greg Anderson were both great to work with and were very helpful to us on all of the workings of the Explorer we bought. Will come back to buy and have all our service work done. were very helpful to us on all of the workings of the Explorer we bought. Will come back to buy and have all our service work done. More

My husband and I bought a new car at McNelly Whaley recently,this is the second one we have purchased from them.I cannot say enough about the professional and friendly staff.Coyle fox went out of his w recently,this is the second one we have purchased from them.I cannot say enough about the professional and friendly staff.Coyle fox went out of his way to help us find what we wanted,Shane Anderson had us financed with the lowest rate quickly.We love our new car,and would give this dealership a 5 star rating.Jim and Judy Cogdill More

On Friday (12/14/12) at the start of our vacation, our fuel pump went out on our Crown Vic. Brought in "on the hook" at 1:00pm we were at the mercy of the McNelly service department. Service advisor Kris fuel pump went out on our Crown Vic. Brought in "on the hook" at 1:00pm we were at the mercy of the McNelly service department. Service advisor Kris told us that she would have someone look at it ASAP. By 3:00pm the problem was diagnosed as a bad fuel pump which they did not have in stock. Friday afternoon...vacation ahead and no car. The local car rental facility could not promise us a vehicle but when Kris called on our behalf, we had a car within 30 minutes. Since we were scheduled to go home Monday afternoon, it was critical that the repair be made on Monday morning. At 11:00am on Monday Kris called to say that our car was ready to be picked-up. We were in a strange town, car trouble, no appointment on a Friday afternoon but thanks to Kris and her fine service staff, we never missed a beat. I can't thank the staff enough for saying our shopping trip to Pigeon Forge. You guys were real life savers....thanks. More

I have bought a new and used car from this dealership. I have nothing but great things to say about this group. They are friendly, honest, and will work with you on price and budget. Will definitely buy fro have nothing but great things to say about this group. They are friendly, honest, and will work with you on price and budget. Will definitely buy from them again!! More

I was loyal to the Larry Hill dealer. Didn't know much about Ford or The dealer. Stopped in and was greeted with a smile and welcoming when I arrived. Bobby was very helpful and listened to what I had to about Ford or The dealer. Stopped in and was greeted with a smile and welcoming when I arrived. Bobby was very helpful and listened to what I had to say. Thank you for everything. I'm a life long customer now! More

Wow what a laid back friendly dealership!I would recomend this dealer to anyone. I have purchased over 10 cars from them including my parents. There cars are price very fair and when we purchased our car the this dealer to anyone. I have purchased over 10 cars from them including my parents. There cars are price very fair and when we purchased our car the finance mgr was very explanatory on extended warranties. All I got to say is thankyou mcnelly whaley ford and your sales staff for always taking care of us it makes it so much easier when you know someone that way you don't always have that worry in the back of you mind wether you got the best deal or not! More