Rocky Top Ford

Poor excuse for a dealership! My stepson bought his truck here, tried getting a tire issue fixed and they kept blowing him off until he got mad and left, came back a few days later My stepson bought his truck here, tried getting a tire issue fixed and they kept blowing him off until he got mad and left, came back a few days later set with the same garbage, my step daughter went to buy a mustang here, she put a 1000 down then the saleman came back and said he needed a consigner her dad went to co sign then the salesman/Loan person said he needed another 5k down on top of the 1k really on a used mustang, then after she said she wasn't doing that he told her to get the mustang out of her head she needed to buy the Kia they had on the lot, needless to say she left insulted, I searched for the exact car she wanted found it at interstate Ford near Dayton Ohio (I live in Ohio) no hastle did everything over the phone got the same exact car and a year newer 1500 down and very friendly and so easy to work with, well now her service light came on and she called McNally Whaley Ford to see if they would check it and have it looked at the woman was rude with her and said it wouldn't be able to be serviced until the fifth of January and told her she could always go somewhere else, so she did she went to dandgidge ford, these people are rude! Don't waste your time or money with them! More

Slow slow Stopped there as we were on vacation and needed new tires. To put 3 tires we were there for 4 hours and they scrapped up all our rims on our vehicle. Stopped there as we were on vacation and needed new tires. To put 3 tires we were there for 4 hours and they scrapped up all our rims on our vehicle. Very incompetent. More

extra mile....didn't even try My family and I were visiting the Gatlinburg area for a couple of days on our way to Myrtle Beach. We had a issue of our vehicle not starting the se My family and I were visiting the Gatlinburg area for a couple of days on our way to Myrtle Beach. We had a issue of our vehicle not starting the second day, July 27th. I called road side assistance to assist, they were helpful. I called McNelly-Whaley Ford to see if I could have it towed there and I was told "no". They stated they were too busy, people were on vacation, and there was nothing that could be done for us, UNLESS WE WAITED TO WAIT UNTIL AUGUST 7TH, that was the next available opening they had for us. I find this sad. I am a Ford share holder and consultant for Ford Motor Company. Now I know why people talk bad about Ford. More

Liars Very disappointed in there serivce and been lied to once I purchased the car they never held up there end of fixing the broken part. Very disappointed in there serivce and been lied to once I purchased the car they never held up there end of fixing the broken part. More

Awesome experience! My family and I were on vacation when our vehicle quit. Stopped by McNelly-Whaley Moror Company and saw Chris Schultz. He got us a vehicle at an aweso My family and I were on vacation when our vehicle quit. Stopped by McNelly-Whaley Moror Company and saw Chris Schultz. He got us a vehicle at an awesome deal and had us back on the road in no time! We would definitely drive from Kentucky to Tennessee again for our next vehicle! More

Return buyers 14 years ago, my husband and I bought our first car there together as a married couple. It was brand new, reliable, and we loved it. Recently, we bega 14 years ago, my husband and I bought our first car there together as a married couple. It was brand new, reliable, and we loved it. Recently, we began looking for another vehicle (used, but in decent shape). Chris Shultz and Gett Monday were fantastic. Knowledgeable, friendly and incredibly helpful! They answered all our questions and we were able to make a deal on a car that was affordable, in great shape, and more than suited our family's needs. We would definitely recommend this dealership and its salespeople. On another note, not long ago my father in law was in the market for a used truck. He was quite specific about what he wanted and didn't want. He stopped by this dealership periodically looking for "the truck". He struck up a conversation with one of the salespeople one evening and the man took down his information. That gentleman said they get vehicles in all the time and if he came across a truck he might be interested in, he'd give him a call. About two weeks later, my father in law got a phone call. He drove down, thoroughly looked the truck over and bought it that day. That man went above and beyond for my father in law. Mr Shultz and Mr Monday worked hard for us. Happy customers are repeat customers! More

Just Looking Went to McNelley-Whaley Ford to see what might be available. Talked with Chris Schultz and he showed me a vehicle that I could not pass up. Took a t Went to McNelley-Whaley Ford to see what might be available. Talked with Chris Schultz and he showed me a vehicle that I could not pass up. Took a test drive and was able to get a deal tha was reasonable with payments I could afford. Thanks for your help Chris and the staff at the dealership. Would recommend them to anyone. More

New Car I needed a car asap and Christopher Schultz helped me get the best deal possible. He was very kind and was able to answer any questions I had. I will I needed a car asap and Christopher Schultz helped me get the best deal possible. He was very kind and was able to answer any questions I had. I will definitely recommend this place as the customer service was phenomenal. More

Purchased a car for graND daughter here My granddaughters first car , purchased at McNeily Whaley Ford . I made a call previous to taking Breanna to shop for her first car . I spoke to My granddaughters first car , purchased at McNeily Whaley Ford . I made a call previous to taking Breanna to shop for her first car . I spoke to salesman Christopher Shultz , explained what we were looking for , he totally understood . He always , was helpful to text photos of what he had in our price range . We couldn't be happier , with her 2012 Ford Focus . Great on gas , in fabulous condition and the bells n whistles any teenager fresh out of High School would love. Chris was , right on it , and helped us through it all . He made my Breanna and I very comfortable, no pressure , just wanted the right car for her needs . His super personality , was a bonus. We will certainly , and do recommend Chris , to our friends and family looking to buy a car . Thanks McNeily Whaley ...You got the right guy on your team . Deborah Neese More

Great experience We broke down on vacation, stopped by and Chris Schultz really helped us out and got us back on the road quick! Treated my family so well! We broke down on vacation, stopped by and Chris Schultz really helped us out and got us back on the road quick! Treated my family so well! More