Rocky Top Ford

Excellent Service and a 5 Star Rating Shortly after arriving in Gatlinburg, TN, ( 550 miles from home) our Ford Edge broke down. We contact Rocky Top Ford's Service Department and spoke w Shortly after arriving in Gatlinburg, TN, ( 550 miles from home) our Ford Edge broke down. We contact Rocky Top Ford's Service Department and spoke with Daniel. He told us that they were closing in just a few short hours on Christmas Eve and asked us to bring in the Edge right away. As soon as we got there the technicians began diagnosing the problems. They soon realized that parts would need to be ordered so it would be a few days until our Edge could be fixed. They were extremely professional, friendly and accommodating. They even loaned us a Courtesy Vehicle. to get us thru Christmas. On the 26th Daniel called us to tell us our vehicle was ready for pickup. Problem solved! To our surprise, the price for the repair was very reasonable. Our special thanks to Daniel, the technicians, and staff at Rocky Top Ford. We greatly appreciate your southern hospitality! More

last minute assistance had noises when turning in my Edge, guessed it to be block in AC drain line. BUT I crossed my fingers, as I drove into service dept. late in the day, had noises when turning in my Edge, guessed it to be block in AC drain line. BUT I crossed my fingers, as I drove into service dept. late in the day, around 3pm, hoping they could take care of it, as I was traveling. Scott (service tech)came out and talked to me, and they took me right in. I was out in an hour. Many thanks to everyone here, the ladies and cashier were so nice, also! More

Awful service department I took my Ford Escape in for an oil change I was quoted 44.00 turned out to be 73.00 for 6 quarts of oil and filter nothing else. Sorry excuse for a d I took my Ford Escape in for an oil change I was quoted 44.00 turned out to be 73.00 for 6 quarts of oil and filter nothing else. Sorry excuse for a dealership More

Above and Beyond service from staff While vacationing in Gatlinburg, the water pump went out of our vehicle. After towing it to McNelly-Whaley, we were stranded without a vehicle. Tris While vacationing in Gatlinburg, the water pump went out of our vehicle. After towing it to McNelly-Whaley, we were stranded without a vehicle. Trish Rogers, at the front office, went above and beyond to help us find a rental car. After discovering no rental cars in town were available, she graciously drove several miles out of her way to take us to our condo and offered to pick us up again the next morning. She was a blessing to us in our time of need. Your service department also did a great job fixing our vehicle in a very timely fashion. More

Best place to buy a car in East Tennessee Daniel Webb was very helpful and easy to work with.Best price on a new F-150 that I have found. Great service after sale! Daniel Webb was very helpful and easy to work with.Best price on a new F-150 that I have found. Great service after sale! More

friendly and helpful I have purchased my last 9 cars/trucks here. Easy to deal with, low pressure sales and friendly and helpful service department, that puts forth effort I have purchased my last 9 cars/trucks here. Easy to deal with, low pressure sales and friendly and helpful service department, that puts forth effort to explain repairs. More

Happy in my new truck I have always wanted a truck, and with Ford F-150 being top rated, I shopped for one. When I visited McNelly Whaley, I immediately liked that it wasn’ I have always wanted a truck, and with Ford F-150 being top rated, I shopped for one. When I visited McNelly Whaley, I immediately liked that it wasn’t “big box” shop. It is a community dealership where people matter. They were very nice and helped me find exactly what I was looking for. I never felt pressured, but instead felt like they really wanted to help me find what I wanted and gave me a good price. I will definitely go there again and am happy with my purchase. More

Great sales and service departments Friendly no pressure sales staff. Friendly professional service department. We have used the service department for quite a while. We purchased a new Friendly no pressure sales staff. Friendly professional service department. We have used the service department for quite a while. We purchased a new car for our granddaughter today, and Paul made it a very pleasant experience. Thanks again! More

Top notch dealer Have purchased several vehicles from McNelly-Whaley and have always been very pleased with their sales staff. Their service department has been great Have purchased several vehicles from McNelly-Whaley and have always been very pleased with their sales staff. Their service department has been great the few times we needed them. Will definitely be buying my next vehicle from them! More

Sorry excuse for a service department My truck was setting there for a month in the lot no one would even look or tell me what was wrong with the transmission or how much it would cost to My truck was setting there for a month in the lot no one would even look or tell me what was wrong with the transmission or how much it would cost to fix it. I called a recker service to pick it up take it to Ted Russell Ford. McNally Whaley Ford is I sorry excuse for a dealership. They are very rude will not call you back they just set at the counter and look at each other. More