Rocky Top Ford

Awful service department I took my Ford Escape in for an oil change I was quoted 44.00 turned out to be 73.00 for 6 quarts of oil and filter nothing else. Sorry excuse for a d I took my Ford Escape in for an oil change I was quoted 44.00 turned out to be 73.00 for 6 quarts of oil and filter nothing else. Sorry excuse for a dealership More

Above and Beyond service from staff While vacationing in Gatlinburg, the water pump went out of our vehicle. After towing it to McNelly-Whaley, we were stranded without a vehicle. Tris While vacationing in Gatlinburg, the water pump went out of our vehicle. After towing it to McNelly-Whaley, we were stranded without a vehicle. Trish Rogers, at the front office, went above and beyond to help us find a rental car. After discovering no rental cars in town were available, she graciously drove several miles out of her way to take us to our condo and offered to pick us up again the next morning. She was a blessing to us in our time of need. Your service department also did a great job fixing our vehicle in a very timely fashion. More

Best place to buy a car in East Tennessee Daniel Webb was very helpful and easy to work with.Best price on a new F-150 that I have found. Great service after sale! Daniel Webb was very helpful and easy to work with.Best price on a new F-150 that I have found. Great service after sale! More

friendly and helpful I have purchased my last 9 cars/trucks here. Easy to deal with, low pressure sales and friendly and helpful service department, that puts forth effort I have purchased my last 9 cars/trucks here. Easy to deal with, low pressure sales and friendly and helpful service department, that puts forth effort to explain repairs. More

Happy in my new truck I have always wanted a truck, and with Ford F-150 being top rated, I shopped for one. When I visited McNelly Whaley, I immediately liked that it wasn’ I have always wanted a truck, and with Ford F-150 being top rated, I shopped for one. When I visited McNelly Whaley, I immediately liked that it wasn’t “big box” shop. It is a community dealership where people matter. They were very nice and helped me find exactly what I was looking for. I never felt pressured, but instead felt like they really wanted to help me find what I wanted and gave me a good price. I will definitely go there again and am happy with my purchase. More

Great sales and service departments Friendly no pressure sales staff. Friendly professional service department. We have used the service department for quite a while. We purchased a new Friendly no pressure sales staff. Friendly professional service department. We have used the service department for quite a while. We purchased a new car for our granddaughter today, and Paul made it a very pleasant experience. Thanks again! More

Top notch dealer Have purchased several vehicles from McNelly-Whaley and have always been very pleased with their sales staff. Their service department has been great Have purchased several vehicles from McNelly-Whaley and have always been very pleased with their sales staff. Their service department has been great the few times we needed them. Will definitely be buying my next vehicle from them! More

Sorry excuse for a service department My truck was setting there for a month in the lot no one would even look or tell me what was wrong with the transmission or how much it would cost to My truck was setting there for a month in the lot no one would even look or tell me what was wrong with the transmission or how much it would cost to fix it. I called a recker service to pick it up take it to Ted Russell Ford. McNally Whaley Ford is I sorry excuse for a dealership. They are very rude will not call you back they just set at the counter and look at each other. More

Poor excuse for a dealership! My stepson bought his truck here, tried getting a tire issue fixed and they kept blowing him off until he got mad and left, came back a few days later My stepson bought his truck here, tried getting a tire issue fixed and they kept blowing him off until he got mad and left, came back a few days later set with the same garbage, my step daughter went to buy a mustang here, she put a 1000 down then the saleman came back and said he needed a consigner her dad went to co sign then the salesman/Loan person said he needed another 5k down on top of the 1k really on a used mustang, then after she said she wasn't doing that he told her to get the mustang out of her head she needed to buy the Kia they had on the lot, needless to say she left insulted, I searched for the exact car she wanted found it at interstate Ford near Dayton Ohio (I live in Ohio) no hastle did everything over the phone got the same exact car and a year newer 1500 down and very friendly and so easy to work with, well now her service light came on and she called McNally Whaley Ford to see if they would check it and have it looked at the woman was rude with her and said it wouldn't be able to be serviced until the fifth of January and told her she could always go somewhere else, so she did she went to dandgidge ford, these people are rude! Don't waste your time or money with them! More

Slow slow Stopped there as we were on vacation and needed new tires. To put 3 tires we were there for 4 hours and they scrapped up all our rims on our vehicle. Stopped there as we were on vacation and needed new tires. To put 3 tires we were there for 4 hours and they scrapped up all our rims on our vehicle. Very incompetent. More