Rocky Top Ford

Otto in service does not return emails or phone calls or voicemails for days! When you do get the luxury of an answer to a phone call all you get is miss information and xxxxxxxx ! I’m very frustrated wit voicemails for days! When you do get the luxury of an answer to a phone call all you get is miss information and xxxxxxxx ! I’m very frustrated with this dealership!! I’ve been a very loyal ford motor company customer and purchased my last 18 super duty trucks through Ford I’ve never had such a bad experience as I’ve had with rocky top ford and especially Otto in service!!! It’s been a horrible experience!!!!!! Don’t waste your time!!! More

I have called the service department repeatedly and no one ever answers. No return call. Don't waste your time. Let me pain keep you from hurting. Don't bother. Call a reputable dealership one ever answers. No return call. Don't waste your time. Let me pain keep you from hurting. Don't bother. Call a reputable dealership More

Great service. Special shout out to Otto in Service who was our hero for helping us while we were on vacation. Thanks Otto. You're the best Special shout out to Otto in Service who was our hero for helping us while we were on vacation. Thanks Otto. You're the best More

Salesman Chris littlepage was very helpful to my husband and myself we ended up buying two vehicles from him a Maverick truck for my husband and a edge SUV for myself. Thank you Chris keep up the good w and myself we ended up buying two vehicles from him a Maverick truck for my husband and a edge SUV for myself. Thank you Chris keep up the good work! Satisfied customers! More

Very poor service. New car I bought is very disappointing.When I had a problem the men working there never would actually talk to me .There wasn't even a complete senten New car I bought is very disappointing.When I had a problem the men working there never would actually talk to me .There wasn't even a complete sentence when he called me.On the bill they listed the repair as a completely different problem. More

Our 11-year old F 150 broke down on the Tuesday evening of Thanksgiving week while on vacation. We were stranded for about 3 hours in Pigeon Forge before the tow truck arrived through AAA. While evening of Thanksgiving week while on vacation. We were stranded for about 3 hours in Pigeon Forge before the tow truck arrived through AAA. While sitting there waiting, we went ahead and called the Rocky Top Ford dealer to inform them our truck was being towed there. Chris, in the Service Department, answered and was so kind. We were naturally upset about our truck, but he was so calming and helpful. He did keep in touch with us on the Wednesday before Thanksgiving day. They had to go to Knoxville to obtain the part. We were so thankful that they were able to complete the repairs on Friday by 1:30 pm in order for us to head back to Ohio. We truly appreciate the mechanics who worked on our truck and Chris for being such a wonderful man. We truly feel that he was a God send! Thank you to everyone who had a part in getting our truck repaired, and keep up the good work! So thankful!! The dealership was beautiful! More

I’m reviewing there service department. 2 times I’ve called about services on on the trans and newest on recall on Takata airbags. I’m not supposed to drive the car. They never return my ca 2 times I’ve called about services on on the trans and newest on recall on Takata airbags. I’m not supposed to drive the car. They never return my call on both issues. I guess they don’t want my business. The airbag is a very important issue.Now I have to find a dealer farther away. More

Wasted a bunch of time trying to purchase a new vehicle, only to eventually give up because they are unable to accurately calculate an out of state lease. Didn't seem very interested in doing any work to ea only to eventually give up because they are unable to accurately calculate an out of state lease. Didn't seem very interested in doing any work to earn my business, cannot recommend. More

As a returning customer I am very disappointed Interested in a new Maverick and they had two in transit and assured me they would call me when they arrived. Salesman said he forgot and apologized. He said he in a new Maverick and they had two in transit and assured me they would call me when they arrived. Salesman said he forgot and apologized. He said he had another vehicle coming in and would call. Never received a call and I see vehicle was sold. Called sales manager to ask for his help and never returned my call. Very poor communication. Going out of state to purchase a vehicle. More

Dealerships is in new building & clean. Our salesman seemed nice & all. But payments they offered was too high compared to other places I looked at. They did not counter offer. Just felt Our salesman seemed nice & all. But payments they offered was too high compared to other places I looked at. They did not counter offer. Just felt like they did not care to make a sale. Most times I have purchased cars they would not go all the with what ultimately wanted in price or payments. But they would come down. Would try for my business. Meet somewhere in the middle. This place felt more like take it or leave it. Shame because I liked the car. More