Rockland Nissan

Awesome service! I went in with my mother to get her car serviced. We were promply greeted by Dori Vasti-Barbato who was most accommodating. She went above and beyond I went in with my mother to get her car serviced. We were promply greeted by Dori Vasti-Barbato who was most accommodating. She went above and beyond what we expected. She listened patiently to my mother's concerns and addressed everything in a timely manner. This was our first service experience since we leased the car. The customer lounge and bathrooms were very clean. The Keurig coffee machine was a nice touch. Overall a great experience. We look forward to future services with Rockland Nissan. Thank you ...Evelyn Picciano. More

HORROR STORY - Manager J. PAGLIAROLI YELLED & CURSED AT ME! I have had not one, but two, complete an utter nightmares happen to me at Rockland Nissan. In 2008, I purchased an Altima at Rockland Nissan thr I have had not one, but two, complete an utter nightmares happen to me at Rockland Nissan. In 2008, I purchased an Altima at Rockland Nissan through salesperson JOHN PAGLIAROLI. He wrote up an agreed-upon contract and told me to come in the next day to sign it. When I returned the next day, he had used permanent black marker to cross out certain sections of my contract. He changed the price that he had promised me and wrote in a much higher price. When I confronted him with his clear deception, he denied having done anything wrong . He was so nasty to me that I began to cry. The owner of Rockland Nissan saw how upset I was and called me into his office. He told me that what John Pagliaroli had done was unexcuseable and stated to me that he was going to fire him. The owner honored the original price that Mr. Pagliaroli had promised me. I called Mr. Pagliaroli's extension exactly 1 week later to see if he was in fact fired, and he answered the phone - he was NOT fired or suspended. On June 28th, 2014, I called Rockland Nissan to make an appointment to purchase a new car. This dealership is the closest and most convenient one for me, and I assumed that Mr. Pagliaroli was long gone, so I had faith in returning. When I called, I asked the manager, Larry Friedman, if Mr. Paglioroli still worked there. To my surprise, he did. I clearly expressed to Mr. Friedman that I wanted to avoid any interaction with Mr. Paglioroli and explained to him that I had a terrible experience with him several years ago. For this visit, I brought my sister to ensure that I felt comfortable returning to the dealership. Mr. Friedman assigned me to salesperson Eric Hallman. Mr. Hallman was nothing but professional and made me feel extremely welcome and comfortable. After I test-drove a Pathfinder, Mr. Hallman wrote up a potential contract and brought it to his manager. To my surprise, his manager was Mr. Paglioroli. Mr. Paglioroli came over to my sister and I to introduce himself. We were nervously smiling, because she was with me several years ago when I had the awful experience with him. He clearly didn't recognize us. Mr. Paglioroli picked up on our nervousness and asked if we knew him from somewhere. I retold the above written story from 2008 to him. At one point, my sister stated that he had lied to us regarding the price and made me cry. At that point, Mr. Paglioroli asked my sister if she was calling him a liar. She stated that "Yes", he was in fact a liar. He then got up and said that he was uncomfortable being involved in this deal and that he would get us another manager. A few minutes later, Eric Hallman, who felt awful about the whole situation, informed me that the deal had fallen through. He apologized and gave me his business card and asked me to call him later. Mr. Hallman was incredibly professional during the entire duration of this uncomfortable situation. As we got up to leave, Larry Friedman approached me and asked what had happened and offered his help. As I started to tell Mr. Friedman what had just happened, Mr. Paglioroli walked back over to my sister and I. He angrily said "Get out!" to my sister and I in the middle of the showroom. My sister replied "We don't want to do business with you anyway." He responded "We don't want your business you NASTY LITTLE xxxxx!" My sister yelled back "How dare you!" and then demanded to speak to the owner. The owner sat down with my sister and myself in his office. He was incredibly unprofessional. He told us several personal stories and evaded the issue at hand. He did not openly defend Mr. Paglioroli, but he tried to get us to see things through Mr. Paglioroli's eyes. My sister kept stating to him "You are overlooking the issue at hand. How can you let one of your employees yell and curse at a customer like that?" The end result was that the owner was supposed to call me back the following day and sit down and personally work on this deal with me. I never received a call from him. I am absolutely APPALLED that the owner of this dealership allowed a salesperson/manager to CURSE at a customer. I am in true DISBELIEF that nothing has been done about this and Mr. Paglioroli will continue to work at Rockland Nissan and treat customers in this manner. More

Professional The moment I entered I was kindly met with by John Bowe Jr (General Sales Mgr) who put me in the trust of Eric Hallman. Even though new to the dealers The moment I entered I was kindly met with by John Bowe Jr (General Sales Mgr) who put me in the trust of Eric Hallman. Even though new to the dealership was helpful and knowledgeable. Both helped me find what I needed within the price I could afford. I would refer this dealership to anyone looking to get a new/used vehicle if you want a professional place that doesn't simply sell cars but sells trust which to me can't be beat. Thank you. CL More

Excellent Customer Service and Speedy Service Ms. Maddy Martinez sold me a used vehicle. She was professional, thorough and fast. It took her under 2hours and I drove off with the vehicle. I hi Ms. Maddy Martinez sold me a used vehicle. She was professional, thorough and fast. It took her under 2hours and I drove off with the vehicle. I highly recommend this dealership! More

Trade in My experience at Rockland Nissan once again, did not disappoint. The staff was very friendly and accommodating. Ms. Martinez and Mr. Bowe worked dili My experience at Rockland Nissan once again, did not disappoint. The staff was very friendly and accommodating. Ms. Martinez and Mr. Bowe worked diligently for a large portion of the day to get me the best deal possible when I went in to trade-in. I am very pleased with the end result. I would highly recommend this dealership to friends and family. More

I love this place such great people I had such a great experiance, all my questions were answered and the people working their are very friendly and helpful. Keep up the great work. Madd I had such a great experiance, all my questions were answered and the people working their are very friendly and helpful. Keep up the great work. Maddy was such a great person she help me so much make this process very plesent for my family and myself. And i know i got a great deal on our new car Thank you so much More

Loving my 2014 Maxima SV The quality of service & courtesy that i received at Rockland Nissan was top notch. Eric Calmans attention to detail. John Bowes refreshing honesty & The quality of service & courtesy that i received at Rockland Nissan was top notch. Eric Calmans attention to detail. John Bowes refreshing honesty & no gimmicks approach is something that is uncommon in car dealers. I would reccommend this dealer & John Bowe in a heart beat. Stellar experience !! More

Pleased with experience This is my second car that I purchased with Mitch being my salesmen. Mitch is a very up front and honest car salesmen. Something you never hear about This is my second car that I purchased with Mitch being my salesmen. Mitch is a very up front and honest car salesmen. Something you never hear about car salesmen. I would recommend him to anyone. More

Salesman David was very involved and seemed genuinely interested in making me the best offer. However, he is brand new to the dealership, so his manager Wesley did all of the negotiations. I had a True interested in making me the best offer. However, he is brand new to the dealership, so his manager Wesley did all of the negotiations. I had a TrueCar printout with what I wanted to pay. I prefaced all conversation with the fact that I had 8 payments left on an existing Nissan lease and told them that before any talk of pricing would happen, I would need that car taken off of my hands at NO COST to me. After test driving and negotiating what I thought was a fair deal, I clarified with Wesley that there was no roll over of the lease into a purchase of a new car and he told me NO. He told me that Nissan would forgive 3 months and the dealership would eat the remaining 5 payments. He quoted me $459 for 5 years on a 2014 Nisssan Altima SV with Convenience Package. To me, the numbers were not adding up. I went home and used the payment calculator on Edmunds.com and noticed a huge disparity. There was a $40 per month difference. Just for research, I added the remaining $1800 of the remaining 5 payments and low and behold, the numbers came out to roughly the same as Wesley had quoted me. Now I knew that Wesley had lied to me. I went into the dealership 2 days later to cancel the deal. I told David that I had to cancel for financial purposes. He brought Wesley over and he tried reselling me on the deal. He even denied that he said he was eating those remaining 5 lease payments. I don't deal with being lied to. He lied to my face. He asked me if $350 per month would sell me on the car. My interest was piqued. I verified that was for 5 years with the same down payment and he responded that was a 96 month finance. I'm not paying $34000 for a $25000 car. At that point, I walked away from the deal. I WILL NEVER STEP FOOT IN THAT DEALERSHIP AGAIN, UNLESS IT IS FOR SERVICE. FOR LESS THAN $2000, THEY HAVE LOST A CUSTOMER FOR LIFE! UNLESS YOU WANT TO DEAL WITH DISHONEST MANAGEMENT, DO NOT GO TO ROCKLAND NISSAN!!! THEY PUT THEIR SALESMAN IN A HORRIBLE POSITION!! I WENT AND ACTUALLY PURCHASED A NEW 2014 NISSAN ALTIMA SV FROM THEIR SISTER DEALERSHIP IN PARAMUS! ASK FOR GREGG WARD AT PARAMUS NISSAN ON ROUTE 4. THEY TOOK CARE OF EVERYTHING!! More