Rockland Nissan

This is one of the worst dealerships I had ever visited. I intended to lease an Altima Coupe and went here first because it was closest to my home. The dealer, named Frankie I. was your typical, chest-out, I intended to lease an Altima Coupe and went here first because it was closest to my home. The dealer, named Frankie I. was your typical, chest-out, sly-grin, xxxx-sure type who piled up promises of including my first month's payment in the lease inception fees along with taking my current leased Honda off my hands and paying the last month's bill. Additionally, we discussed the lease term (36 months) and settled on what I thought were a little high (but barely within my price range) inception fees. The deal was ready to be signed and that's when the trouble started. All of a sudden they could no longer take the Honda off my hands and I would have to eat the last month's payment myself. I was frustrated, but not yet ready to walk out of there. I agreed to paying the last month of my old lease and was taken to their finance department. There I was given the summary of my lease agreement, at which point the finance manager mentioned that my lease is for 39 months, not the 36 originally agreed upon. I stopped him there and said that there was no way I would have agreed to these terms, as I had no intention of paying an extra $1,000 of the residual nor having the car for 3 months out of warranty. The general manager came in at this point, swore that he did in fact tell me the lease would be for 39 months (not true) and that if I wanted the same monthly payments, I would have to make the first month's payment myself (instead of it being worked into the $2,000 inception fees). At this point I called off the deal, thanked them for their time and left the lot. It was very frustrating and draining to burn close to 5 hours of my time, especially since I saved close to $700 on a counter-offer from Ramsey Nissan and was out of there with my new car in less than an hour without any unnerving surprises. Maybe others have had better experiences with Rockland Nissan, but that was my last time stepping foot in there. More

On Wednesday April 8th, I brought my car to Rockland Nissan for an oil change, waited for my vehicle and left for work. Thursday April 9th I attempted to refill the windshield washer fluid and to my sho Nissan for an oil change, waited for my vehicle and left for work. Thursday April 9th I attempted to refill the windshield washer fluid and to my shock and disgust someone had thought it funny to place chicken bones and pieces of biscuits on top of my cars battery. I was so taken aback that I called the dealer immediately. I explained the story to a receptionist who could not stop laughing though I explained that I found nothing funny. She then went on to make jokes in regards to the incident; jokes like “am I sure that I didn’t try to cook on my battery”. I left messages with managers at Rockland Nissan as well as messages with Nissan USA to no avail. I am completely insulted and appalled. I will NEVER do business with this establishment and would not recommend anyone else to purchase a car or service their car there as well. They are a poor example of Nissan USA. More

Quick friendly service. As usual, and expected the dealer repair shop is expensive. But I guess you get what you pay for. All in all, in my opinion, the price was at market value and not very overpriced. repair shop is expensive. But I guess you get what you pay for. All in all, in my opinion, the price was at market value and not very overpriced. They only do the work that is needed. This is an honest repair shop. JM More