Rockland Hyundai

We came to Rockland Hyundai by chance (car dealers are closed on Sunday in NJ) and left with a competitively priced Hyundai Sonata with the help of our sales person, Al Wesier. Al was a pleasant, down-to- closed on Sunday in NJ) and left with a competitively priced Hyundai Sonata with the help of our sales person, Al Wesier. Al was a pleasant, down-to-earth, and patient person who answered our questions (a lot of them) without making us feel rushed. After the initial price negotiations, we stepped out to confirm our desire for the Sonata (as opposed to the Accord) and to discuss the quote, saying we’d return if interested. There were no sleazy sales pitches to get us to stay. When we returned, we said we wanted to buy today and asked for a lower quote, which we got. Price quotes were lower than two leasing agency quotes I had. Al helped us fill out the financial paperwork and we left the initial payment in good faith while the finance guy ran the numbers the next day since we didn’t have time to wait. When we came back to complete the process, there were no surprises and everything went as smoothly as promised. After the sale, Al gave us a 20 minute tour of the car and his cell phone number to call with questions, a nice touch to a great buying experience at Rockland Hyundai. We’d certainly go back! More

I bought a 2013 Sonata here. Had always been a Honda fan but all the people I dealt with made it such a pleasurable experience that I ended up buying a Hyundai. Zoran,the salesman, was very knowledgeable. M but all the people I dealt with made it such a pleasurable experience that I ended up buying a Hyundai. Zoran,the salesman, was very knowledgeable. Mike and Jory,the new owners were non-pressuring. I had been to this dealership under previous owners and walked out on them. This new team really seems to have its act together,from entering the store to final sale. I am now a Hyundai fan. More

This was the best and most straightforward car buying experience we have had. Both Johan and Jory were excellent explaining and answering any and all questions we had. From the moment my sister and I wal experience we have had. Both Johan and Jory were excellent explaining and answering any and all questions we had. From the moment my sister and I walked in we were taken seriously, unlike the other Hyundai dealership we visited close by. The new ownership definitely knows what they are doing and I strongly recommend this dealership. My sister and I can't wait to pick up her new elantra!!! More

If you are a woman and bring your vehicle in for service they will try to convince you that there is nothing wrong with your vehicle and that whats going on is normal. Well they picked the wrong woman to m they will try to convince you that there is nothing wrong with your vehicle and that whats going on is normal. Well they picked the wrong woman to mess with. I will not stop until this matter is resolved no matter what it takes. Beware of these people they do a lousy job on repairs. It's a shame that I have to go through this with a new vehicle. Never never give up fight for what you want and believe is a fact. I am a woman not an idiot. More

Really bad shopping experience! I submitted my application online and someone called me to set up an appointment and when I went there no one had a clue where my information was so they had me do application online and someone called me to set up an appointment and when I went there no one had a clue where my information was so they had me do it again, and at the end they told me oh we can't do anything the person u talk to is not here and we can't do anything for u! Thumb down rockland Hyundai! Now I'm afraid about whether my information is safe or not! More

Bought a new car with a slashed airbag. Dealer says will repair it. Never arranged for repair despite a number of calls, visits, and scheduled appointments--which it then denied making. Keeps saying come ba repair it. Never arranged for repair despite a number of calls, visits, and scheduled appointments--which it then denied making. Keeps saying come back, refuses to provide courtesy car so my car can be left for them to repair at their convenience, no regard for my time, my schedule, or my other commitments. More

Initially brought my car in to have a faulty map light console unit evaluated. Dianna (the Service Advisor) arranged for the mechanic to look at the console while I waited and it was decidedd that a new p console unit evaluated. Dianna (the Service Advisor) arranged for the mechanic to look at the console while I waited and it was decidedd that a new part had to be ordered. I returned the next week to inquire if the part was delivered and Dianna said the part had just arrived. She again exhibited her exemplary customer service by having the mechanic install the part while I waited and the entire "service experience" was extremely courteous and professional. Thank you to Dianna and her talented staff of mechanics. More

they game me a price over the phone and made me drive almost two hours to get there,when I got there the vehicle was not ready had cigarette burns on the seats and smelled nasty they also told me that if almost two hours to get there,when I got there the vehicle was not ready had cigarette burns on the seats and smelled nasty they also told me that if I nought the car I coulnt take it because it was going to take two more days to get the car ready.when they gave us the price they gave us a totally different price from the one over the phone.this is a stupid technique that dealers use to get the people in the dealership,but nowadays we have the internet to let other people of their practices,thank you More

A very young inexperienced sales person was not knowledgable about the car and limited us in test driving the car disallowing my spouse to test drive. Upon asking a 2nd sales person to explain the knowledgable about the car and limited us in test driving the car disallowing my spouse to test drive. Upon asking a 2nd sales person to explain the SE platform, he was also unable to do so. All he stated was that it was a bumpy ride. I stated that if I worked in the dealership, I would know more information than provided by either sales persons. 1st sales person never called me with information on the Sonata SE platform although I requested it from him multiple times and even reminded him upon leaving the dealership. As there are only three models of the Sonata, I would expect the deaership to know more about one of the platforms. The whole experience was unsatisfactory. More

AWFUL! Held my car hostage for two days. General Manager Larry was "In a meeting for three hours" No voicemail available to leave a message. Herb in Parts is lets say limited at best in performance Manager Larry was "In a meeting for three hours" No voicemail available to leave a message. Herb in Parts is lets say limited at best in performance and customer relations. When asked it there was a loner car available I was told be Herb that he could not get in touch with Avis. I called Avis en route to find out if they had a car available. They had not received a phone call from them all day. When I arrived I asked to speak with Larry who was on his cell yet again to busy to speak with a customer. I waited for ten minutes and left. They are ___________? Please do your homework ask people! L. Shumake a former customer More