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Rockland Chrysler Dodge Jeep RAM - Service Center

Nanuet, NY

4.3
2,588 Reviews

2,588 Reviews of Rockland Chrysler Dodge Jeep RAM - Service Center

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February 23, 2025

Rockland Chrysler did a great job on my service. Kevin in the service department was a great help. More

by robsan22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Leahy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Rockland Chrysler Dodge Jeep RAM responded

Great to hear you had a good experience with our team at Rockland Chrysler Dodge Jeep Ram. Thank you for sharing your feedback.

February 23, 2025

Very professional, competent and polite. They are a pleasure to work with. I highly recommend RCDJR. More

by ALDISERNIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Leahy
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Del Cristo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Capello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Rockland Chrysler Dodge Jeep RAM responded

Thank you for your kind words. We're glad to hear that you had a positive experience at Rockland Chrysler Dodge Jeep Ram.

February 23, 2025

Maria in the service department was very professional and had our car repaired on the same day. More

by tmontesino72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Leahy
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Del Cristo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Capello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Rockland Chrysler Dodge Jeep RAM responded

We're glad to hear our team was able to assist you with your car repairs quickly. Thank you for choosing Rockland Chrysler Dodge Jeep Ram.

February 23, 2025

The dealership is fine, no problems, the diagnostic was accurate and the repair was good More

by RMILES43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Leahy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Rockland Chrysler Dodge Jeep RAM responded

Thank you for the feedback. We're glad to hear that our service met your expectations at Rockland Chrysler Dodge Jeep Ram.

February 22, 2025

Very good service, clean place I highly recommended and they have free WiFi as well More

by valex6628
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Leahy
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Del Cristo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Capello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2025 -

Rockland Chrysler Dodge Jeep RAM responded

Thank you for the recommendation. We're glad you enjoyed our service and amenities at Rockland Chrysler Dodge Jeep Ram.

February 22, 2025

This is the most unprofessional dealership I have ever felt with. They do not look out for the customers best interest and the service dept and management couldn’t be more incompetent More

by nfs21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Leahy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Capello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Rockland Chrysler Dodge Jeep RAM responded

We appreciate the opportunity to respond to your review. While social media offers a platform for sharing experiences, it's important to present both sides. Your service visit comprised of an oil change, tire rotation, and NY State Inspection. Per NYS DMV regulation CR79 part 27 section 23, any part of the window that allows less than 35% visible light transmission does not pass inspection. Additionally, as per regulation CR79 section 3, the certified inspector must address expired certifications at the start of the inspection. This is addressed by obtaining the expired certificate of inspection and/or removal of the inspection sticker. As the owner of the vehicle, you had the knowledge prior to coming in that your inspection was expired and that your windows were tinted. Our service center adheres strictly to NYS DMV regulations, ensuring professional and ethical repairs for all our customers. We take pride in our thorough diligence as our customers put their trust in us, and we do not take that lightly. We cannot speak for other service centers' compliance with DMV regulations, but stating we are incompetent because we follow the law is something we will not accept. We stand by our dedication to providing ethical, reliable service to all our customers. We will continue to follow the regulations set forth for every vehicle we service. Maria Capello Customer Relations Manager (845) 405-7698

February 21, 2025

Always very nice and very quick to have my truck taken in to be serviced. More

by andrewlarrea19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Leahy
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Del Cristo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Capello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2025 -

Rockland Chrysler Dodge Jeep RAM responded

We appreciate your feedback and look forward to assisting you again at Rockland Chrysler Dodge Jeep Ram.

February 21, 2025

Brought my 2021 ram pro master to the dealer… Was told vehicle needed a new transmission… 2 1/2 months later I was told no transmissions are available for my vehicle… I went to pay the service fee for the More

by brian@greenworldh2o.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maria Capello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2025 -

Rockland Chrysler Dodge Jeep RAM responded

Hello, Your feedback is very important to us. I would like to speak with you about your experience with our Service Team regarding the part return fee for the transmission on your 2021 RAM ProMaster 2500. Please reach out to me directly so we may discuss this further. Best regards, Maria Capello Customer Relations Manager (845) 405-7698

February 20, 2025

Everyone at service provides an excellent experience every time I need to bring my vehicles in for service. They are very detailed, caring and ensure that all the work being done is exceptional. More

by J.A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearlmutter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Leahy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joeluis Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Del Cristo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Mancias
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Pang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Capello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendan
Feb 23, 2025 -

Rockland Chrysler Dodge Jeep RAM responded

Thank you for your 5-star review! We're thrilled to learn that our Service Team consistently provides you with an excellent experience. It's great to know that our detailed and caring approach ensures exceptional work every time. Please don't hesitate to reach out to us here at Rockland Chrysler Dodge Jeep Ram for any future assistance.

February 17, 2025

Oil change was good, but having to wait almost 3 hours when going through “Express Service” was a little rough. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Leahy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Rockland Chrysler Dodge Jeep RAM responded

Mike, thank you for sharing all your feedback. We are glad to know that overall you had a good oil change and if you would like to discuss your wait time, please get in touch with us at Rockland Chrysler Dodge Jeep Ram.

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