Rockland Chrysler Dodge Jeep RAM - Service Center

Kevin was very transparent and helpful in getting the repairs completed promptly. He kept me informed and made the process of getting a rental seamless. repairs completed promptly. He kept me informed and made the process of getting a rental seamless. More

This dealership is at a convenient location. Staff members are courteous and the overall cleanliness of the dealership is great. Staff members are courteous and the overall cleanliness of the dealership is great. More

Very professional staff willing to answer all questions. Highly recommend this particular dealer ship excellent Highly recommend this particular dealer ship excellent More

Kevin has been my service advisor on multiple occasions. He is always professional. He respects the customer’s choices regarding optional services. Communicates clearly. Keeps me posted regarding the status He is always professional. He respects the customer’s choices regarding optional services. Communicates clearly. Keeps me posted regarding the status of my vehicle. I find the service department tries to handle repairs as quickly as possible. I recommend this dealership and I recommend working with Kevin for your service needs. More

They were very friendly and helpful. Nicole was my service advisor whom answered all my questions/concerns. Nicole was my service advisor whom answered all my questions/concerns. More

Just stay away from this dealership. They are not serious and don't know what they are doing. To begin with, nobody answers their phones, and it is difficult to schedule an appointmen They are not serious and don't know what they are doing. To begin with, nobody answers their phones, and it is difficult to schedule an appointment. I had to call five times, even trying every single advisor, until someone picked up the phone. The first time, the mechanic broke a guard under the van when it was being unloaded from the ramp. They did not fix it; I had to take it to another mechanic. The second time, and the last, they charged me twice for the same blind-spot problem. On May 6th 2025 , I dropped it off for service, and they said it was covered by the warranty; they gave me an invoice saying $0.00. Four days later, the message reappeared: blind spot unavailable, service required. I brought it back, and Nicole, the advisor, told me I had to pay the $216.75 for the deductible to have them look at the van. So I paid. It took them four days to fix it this time, then they asked me to pay again $216.75. They did not fix the van the first time; they just reset the system or disconnected the battery. They are not honest. This is a scam. More

If I knew about your diagnostic charge, I wouldn’t have come there. It also took long to get the part needed, which I assumed would be at a Dodge dealer. come there. It also took long to get the part needed, which I assumed would be at a Dodge dealer. More

Was lied to, need to call 4 times to get questions answered. Was 2 1/2 without a car when promised a loaner/rental. Took a week to repair after being told it would be 2 days. Will never bring my ca answered. Was 2 1/2 without a car when promised a loaner/rental. Took a week to repair after being told it would be 2 days. Will never bring my car back for service again. More

Kevin is the ultimate professional, respectful of my needs and time, so courteous. He’s 100% the best! needs and time, so courteous. He’s 100% the best! More