Rock Solid Auto Center

My first time buying a car. This is my first time buying a car, the experience was thourougly explain and helpful. The cars are used so it wasn't perfect but their reliable. Plus This is my first time buying a car, the experience was thourougly explain and helpful. The cars are used so it wasn't perfect but their reliable. Plus the company offers a two year warranty. More

Fast, Convenient, Honest After car searching for months and getting run arounds from other dealerships, I was referred to Chris at Rock Solid Auto. Still a little uneasy of d After car searching for months and getting run arounds from other dealerships, I was referred to Chris at Rock Solid Auto. Still a little uneasy of doing another application, Chris informed me he will get me in a vehicle. Chris made purchasing a vehicle easy. He was honest and direct on what is needed. His service is certainly appreciated. More

rock solid rocks! Rock solid is an awesome place. They have great cars and will work with you in any situation. Rock solid is for the customer no the money. I recommend Rock solid is an awesome place. They have great cars and will work with you in any situation. Rock solid is for the customer no the money. I recommend rock solo to everyone. Oh and ask for Chris he will get the job done for you with no hesitation. More

Enjoyed it. The service was wonderful and enjoyed my time. Tywin was a lot of help. I would recommend this dealership to others. Also everyone was very friendly. The service was wonderful and enjoyed my time. Tywin was a lot of help. I would recommend this dealership to others. Also everyone was very friendly. More

Bryan is amazing!!! Bryan met me at the door and got me in to my vehicle the same day! He was very kind and down to earth. I've recommended three people to him the very n Bryan met me at the door and got me in to my vehicle the same day! He was very kind and down to earth. I've recommended three people to him the very next day. He is a great people's person and takes the time out to get you in the car that's best for you!! Thanks B. More

great location, fast and easy to talk to the dealers Great place. I put nothing down for a new car. John definitely went out of his way to help us and make sure we found a vehicle just for us. Thank you Great place. I put nothing down for a new car. John definitely went out of his way to help us and make sure we found a vehicle just for us. Thank you John and Rock Solid!!! More

GREAT SERVICE, GREAT VEHICLE!!!! I recently purchased a vehicle at Rock Solid Auto and it was a great experience. The salesman John is the one who did my deal and he was very professi I recently purchased a vehicle at Rock Solid Auto and it was a great experience. The salesman John is the one who did my deal and he was very professional, and quick. He was knowledgeable about his job and got me in and out! I have not had any problems with my vehicle so far and have already been on a couple road trips (knock on wood). Overall, I was happy with my vehicle, the price, and the person who helped me. I would and have already recommended this place to family and friends (you get 100 dollars for referring people)! And FYI I would ask for John because he seems to be one of the better salesman there. More

Please DON'T do it This is the absolute worse place to get a used car from I was desperate in need of a vehicle I didn't think too much into the reviews they had and I r This is the absolute worse place to get a used car from I was desperate in need of a vehicle I didn't think too much into the reviews they had and I really wish I did!! They didn't let me pick my car he pulled up a 07 chevy impala then I get a call a week later that they had no title to the car and I needed to come bring it back so I did then they gave me a 06 Hyundai Sonata I was paying over 400 dollars a month for a car not even worth over 5,000 then when I switched jobs CSA wouldn't change my payment dates , I would set up arrangements with them just to have my car turned off I was 8 months pregnant when they shut my car off at a gas station after making an arrangement to when I was going to pay , I had to walk 2 miles home since my phone was dead couldn't get ahold of anyone!! On top of that they have been through 3 diffrent managers one told me when I had the baby they'd work with me during that time , WHAT A LIE I was without a car after my son was born since I had to take an upaid leave , Plus my car was starting shift into diffrent gears while I was driving , the alignment was off , I had to spend money replacing tires on a car I bought 6 months ago it was all around a horrible experience there very shady people especially csa I can't even believe that the employees are okay with working there and treating people like complete crap , All the lies I was told, I cant tell you how RELIEVED i was when my car was towed off , I will never make this mistake again and I would not ever recommend anyone getting a car here . More

i had a great experience First of i was reffered to rock solid by another dealer the first person i met was chris back in july 2015 i got a chevy cobalt signed tons of papers First of i was reffered to rock solid by another dealer the first person i met was chris back in july 2015 i got a chevy cobalt signed tons of papers but everyone was fast and friendly not even a year of having the car my friend totalled it jan 2016 2 weeks later after i got my financial situation together i sat with chris and monte i picked out a beautiful 2010 sebering againg signed tons of paperwork everyone was fast and friendly chris worked with me as i didnt have much to work with anthony in insurance worked with me on getting the best priced insurance everyone was glad to get me back on the road they really care about everyone that comes in and they work with everyone chris and monte are great ! Anthony is a plus to the whole team i havnt met the other guys but these 3 are awesome i recommend everyone to go here More

Buyer Beware!!!!!!!! We purchased a vehicle with no known issues on April 19th 2014. We were according to Rock Solid, “a little too honest”, as is their office motto durin We purchased a vehicle with no known issues on April 19th 2014. We were according to Rock Solid, “a little too honest”, as is their office motto during the application process. The vehicle we purchased ran great for a used car at first. There was a slight popping noise as the vehicle went over humps, but we figured nothing of it. There were a number of cigarette burns that were overlooked in the interior, but at the time we were in need of a vehicle. About 4 days after the purchase, the popping sound under the vehicle became louder. We also started to hear grinding in the brake system. I was going to schedule to do the service myself, but then about a week or so after that, the Check Engine light turned on. We notified Rock Solid of the known matter, and we were advised to bring the vehicle in for a maintenance check. Unfortunately my work schedule detained me from dropping the vehicle off. At the time I was training for a new position for my employer. About 3 weeks after these issues started, I finally got the chance to drop the vehicle off at Rock Solid around 9:30pm on June 5th 2014. There is a drop box at the front entrance of the service center, and envelopes for the keys to the right of the door. On the envelope, there is a checklist to fill out what needs to be addressed on the vehicle. I clearly stated that there was a grinding, sort of popping sound under the vehicle, and that the check engine service light was on, and also the issue with the brakes. The service center was in possession of the vehicle for less than 14 hours. When I picked up the vehicle on Saturday June 7th 2014, I went over the maintenance paper work that was done on the vehicle with Chris Curry, the sales representative whom I purchased the vehicle from. I noticed that the paperwork showed that the brakes have been cleaned, readjusted and checked. The sway bar had been replaced, but the grinding/popping noise cause could not be determined. Nothing was advised on the paperwork that the check engine light was even inspected. I was told by Chris Curry, because it was so late in the evening, and the service center was not open on Saturdays, to contact them Monday morning. I contacted the service center on Monday June 9th 2014, and spoke with Jeremy. I advised him that the issues were still ongoing, and the popping noise was louder than before. I advised him that nothing was done with the check engine light as well. Jeremy advised me to bring the vehicle in immediately to have it serviced. My wife felt extremely uncomfortable with me driving the vehicle back to the service center, so we scheduled to tow the vehicle with the Tow truck company that Rock Solid Auto uses on June 12th 2014. The Rock Solid Service center was in possession of the vehicle starting June Thursday June 12th 2014. On Monday June 16th 2014 I received a phone call from Jeremy, a service center representative stating that the problem was still ongoing with the vehicle, and they could not figure it out. I advised them to keep the vehicle until the matter was resolved. On Tuesday June 17th 2014, I inquired about the service that Rock Solid offers by renting a vehicle for their clients through Enterprise Rent a Car. Unfortunately I do not possess a bank account, or a credit card to receive these services, as Enterprise request a $50.00 reversible deposit from the driver. Jeremy continued to update me throughout the week, informing me that that noise still was not addressed, and also the check engine light was not addressed. I finally worked something out with Enterprise to rent the vehicle, and on Wednesday June 18th 2014, I contacted Jeremy to set up a vehicle rental for me. I was told that he would contact me by the end of their business day to have the rental set up. Jeremy did contact me to let me know that my vehicle would be ready by the next morning, Thursday June 19th 2014. The vehicle was not ready until after 2pm on June 19th 2014. I was told by the service center, and it is stated on the work order from Rock Solid Service center that they replaced the catalytic converter (muffler), with a new one. I was told that the mounts, ball joints, and a few other mounting parts have been replaced with brand new parts. I was also advised to sign a waiver, basically stating that these parts were not covered under the warranty, and if I ever needed this serviced again, there would be a fee. As soon as I was done signing the paperwork, I left Rock Solids sales lot. The check engine light was turned off, but the popping noise was still in effect. I did not notify Rock Solid of this matter, because as soon as I got home, I started to contact Reputable Certified Auto Mechanics to schedule an inspection. The only appointment for the vehicle to get a new car service check was with Midas on June 27th 2014. On Friday June 27th 2014, I took my vehicle to have it checked at Midas. I explained to Midas what the issues were, and they were on going. I advised them that the vehicle has been serviced for the same issue, but the problems were still ongoing. I provided them with the service paperwork that was given to me from Rock Solid Auto Service Center. The Manager at Midas took me to see under the vehicle. I was told some parts were replaced with used parts, but as mentioned in the paperwork given to me by Rock Solids Service Center, some of these parts were used. It also looked like some parts weren’t replaced at all. The Catalytic converter was replaced, but it did appear to be used. In the paperwork, it stated that it was new. The Sway bar was replaced, but used, and the ball joints were replaced. These appeared to be new. There is a MAJOR issue with the mount directly under the engine, and it needed to be replaced. According to the servicemen at Midas, any mechanic looking to fix sounds, or issues with the frame, or suspension should have noticed the issue that needs to be replaced immediately. There is a boot directly under the driver side mount that has been torn, and it should have been replaced when the mounts at the time when the mounts were said to be replaced. I took one of the service reps from Midas for a drive to let them hear the sound that I was talking about. We went back to the shop, and the vehicle was lifted on a bed style lift so that tires were not suspended. The second and final time I was taken to check under the vehicle, I was shown that both upper strut mounts are bad. The sound can be heard when the wheel is turned, and I even put my hand to feel the popping noise I had been hearing this whole time. According to the service paperwork from Rock Solid, these were replaced with new parts. According to the service center at Rock Solid, this noise was never found… I tend to get a little upset when I am told by the service reps, “I did purchase a used vehicle”. I have purchased new vehicles in the past, and they have lasted me a long time with barely any minor issues. I specifically said to Chris Curry and Monte, the Sales Manager at Rock Sold, that I did not want a car that I can’t afford. I am not talking about the payments. I am specifically speaking of the time and energy to keep the vehicle running, especially being such a new “purchase”. I was told that out of all of the cars on the lot, the HHR was the vehicle that had the most amount of money put into it. To be honest, I am not interested in getting another vehicle from Rock Solid, as they state that if they cannot fix the problems with my current vehicle. This leaves a sour taste in the mouth. I appraised the vehicle that I traded into Rock Solid in October of 2014 with CarMax, and at the time of appraisal, the vehicle was only worth about $300 dollars. In my paperwork, it clearly states that my trade in was worth over $2,000 dollars, and that is what was used towards my down payment on this vehicle. This according to every legal assistance person I contacted is unethical and against the law. I am not trying to get any monetary reimburses. I really want to be finished with this whole ordeal. I am just trying to remove myself from a contract with people who operate a business unethically. More