Rock Honda
Fontana, CA
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I have to echo anothere comment. I set appointments for regular service, show up early and have yet to get written up on time. Most times it's around an half an hour waiting but in m I set appointments for regular service, show up early and have yet to get written up on time. Most times it's around an half an hour waiting but in my opinion it has been worth the wait. Just wish the 2016 Pilot wasn't such an unreliable vehicle. Two transmissions, two air conditioner compresors, 2 catalytic converters and 5 sets of fuel injectors all with vibrating/judder from the transmission that Honda "can't duplicate" or they blame on vibrating plastic. If it's just vibrating plastic why does my engine rpm increase and the economy indicator turn whit when it happens and immediately go back to normal when it stops? Good people, crappy cars. More
We love the dealership and a great experience with buying our car and service of getting something done was great. But the service time on servicing our vehicle was ridiculous. I had an appointment at 1:30 ( our car and service of getting something done was great. But the service time on servicing our vehicle was ridiculous. I had an appointment at 1:30 (I even got there a little early) and did not get out of there until almost 5. I waited for two hours for someone to write up a ticket and put in what we wanted. Why have an appointment if they are not going to adhere to getting it in t that time? More
Chris, my service writer has always been exceptional. His professionalism, his mannerism is aptitude. This is why I continue to cater rock Honda Fontana. Thank you for the excellent completely satisfied His professionalism, his mannerism is aptitude. This is why I continue to cater rock Honda Fontana. Thank you for the excellent completely satisfied customer experience, Chris. More
I bought in my vehicle for service for the included warranty to do an oil change and inspection. I made an appointment but the dealer was short staffed so I was assisted by Shafiq. He service my vehicl warranty to do an oil change and inspection. I made an appointment but the dealer was short staffed so I was assisted by Shafiq. He service my vehicle on a prior occasion. He was quick and found my information in the computer and then made adjustments to get my service going even though I was short 3K on the odometer for service. The vehicle was ready in an hr. and they even rotated the tires. He explained when my next service was due and that they always have special prices on maintenance. More