Rock Honda

The fair deal Edgar Uy was honest and fair with me, that's the first finance manager who's ever done that and Sal Ibrahimi was patient with me he took me thru the d Edgar Uy was honest and fair with me, that's the first finance manager who's ever done that and Sal Ibrahimi was patient with me he took me thru the details of the car More

Horrbile experience including with the Service Manager John Rock Honda has the absolute worst service center I have ever experienced. They had made a couple of mistakes with two different cars we have had in th Rock Honda has the absolute worst service center I have ever experienced. They had made a couple of mistakes with two different cars we have had in the past but today's experience really showed how horrible they are from the techs to the manager. My husband dropped his car off today for the same problem that he had brought it in for in the past. He noticed that his transmission was slipping when he gets onto the freeway. It doesn't happen all of the time but it happens enough. Plus he was getting considerable less miles to the gallon than me and we drive the same car but his is a year newer. The first time he took it in they told him that they could not replicate the issue but that they had reset something in the programming. Not a month later we got a notice in the mail of the transmission issue that the newer Accords were having. The same issue that my husband had noticed but that they said didn't exist. According to the notice the fix was to bring in the car and they would reset something with the programming. What a coincidence! Cut to yesterday when my husband realized that the car was having the same problem. He also still wasn’t getting good gas mileage. He made an appointment for today and took in the car. They called him at 4pm to tell him to pick up the car. When he was putting our daughter’s car seat back in the car he noticed that all of the stuff that had been on the back seat of the driver’s side were not on the backseat on the passenger’s side. He thought they had moved the stuff to access something. He then proceeded about a mile to America’s Tires and he noticed that the stuff that had been on the front passenger’s seat was on the floor. Like someone had braked really hard and everything went flying onto the floor. When he was noting the gas mileage for America’s Tires he realized that the gas mileage was way higher than it should have been. He check the paperwork from Honda and the difference in mileage from when he dropped off the car to when he picked it up was 70 miles!! They had driven his car 70 miles! That’s 3 gallons of gas (with the gas mileage that his car is getting) that they used and did not replace! He called Rock Honda and asked to speak to a manager. When John, the Service Manager, came on the phone my husband explained the situation. John was defensive. My husband asked why the car had been driven so far. It’s a lease so even 70 miles makes a difference. John said that with this kind of issues the procedure is to drive the car far. Really? The trip computer notes the gas mileage. What exactly were they looking for that they couldn’t find in 10 miles? And why wouldn’t they fill the tank back up? My husband explained that 70 miles was like driving all the way to LA. John’s response was “LA is further than that.” Not exactly the best answer to give a customer. And to be exact, LA is 51.6 miles from Rock Honda so it’s more like driving to LA and almost half way back. When he asked why someone braked so hard that all of his stuff was on the floor John said “Haven’t you ever been in an emergency braking situation?” Uh, seriously?! What kind of manager responds that way to a customer? I mean if I was driving someone else’s car I would not be driving so recklessly that I would put myself in an “emergency braking situation” ESPECIALLY if I was driving a car for MY JOB. My advice is DO NOT take your car here. Management sets the tone and John’s HORRIBLE attitude is indicative of the customer service at this location. Who knows how they treat your car when it is under their care! My husband only noticed because everything was on the floor or moved to the opposite side of the car. He also got lucky that he noticed the mileage most people wouldn’t notice. Would you? The fact that the manager never offered an apology and only offered excuses is unacceptable. They didn’t fix the problem the first time which lead to my husband having to bring the car back a second time and this is the treatment he gets?? I’m just glad that the car is a lease and the abuse that it clearly received won’t be our problem when the lease is up. Thanks for nothing Rock Honda. I hope other customer’s heed my warning. By looking at your overall rating most people experience sub-par service at your location so hopefully a management (and attitude) change is in the near future for you guys. More

AWESOME!!! The interaction with everyone was very personal, the experience was great - from my awesome salesman Ricky who picked me up from the airport all the w The interaction with everyone was very personal, the experience was great - from my awesome salesman Ricky who picked me up from the airport all the way to the GSM and everyone in between. I Love my Accord!! More

Very satisfied. Very helpful. Friendly. Profession. Knowledgeable. I would recommend Rock Honda to a friend. I like the red 2016 Fit. Up to date with all the extras. Very helpful. Friendly. Profession. Knowledgeable. I would recommend Rock Honda to a friend. I like the red 2016 Fit. Up to date with all the extras. Good interest rate as well. More

The service was exceptional. Mariano and Rufino took great care of me and my car. They called and updated me frequently and were exactly right about the completion time. Thank yo Mariano and Rufino took great care of me and my car. They called and updated me frequently and were exactly right about the completion time. Thank you! More

everything was great negotiated the price with Ricky online before I arrived so when I got there we did a quick test drive and the paperwork went smoothly after that negotiated the price with Ricky online before I arrived so when I got there we did a quick test drive and the paperwork went smoothly after that More

Quick and Fast Service I was met with a welcome smile when I stopped parking my car at the Service Lane. The advisor asked me in a very polite manner what I needed. I asked I was met with a welcome smile when I stopped parking my car at the Service Lane. The advisor asked me in a very polite manner what I needed. I asked if :A Smog Test : can be performed and I got a positive response . It took less than an hour for the maintenance person ( a certified mechanic ) to perform the " SMOG Test". I did'nt wait that long and I was able to go back to my work after coming from HONDA Servicing Center. Thank you for the immediate and excellent job. More

Excellent Mariano was a great representative who helped me and took great care what needed to be done, if and when I go back I hope I get him to help the servic Mariano was a great representative who helped me and took great care what needed to be done, if and when I go back I hope I get him to help the service was fast and efficient. More

Totally Stress Free We leased a 2016 Honda Civic from Al Rizal. He was excellent and very knowledgeable. At no point did I feel stress or pressure to buy a car. The pr We leased a 2016 Honda Civic from Al Rizal. He was excellent and very knowledgeable. At no point did I feel stress or pressure to buy a car. The price was better than the competition and I am very satisfied with Rock Honda. The whole buying experience was very stress free- no pressure to buy... I would definitely recommend Al and Rock Honda to anyone in the market for a Honda. We are 100% satisfied. More

Great experience Rafael was extremely helpful and he listened to exactly what we needed and were looking for in a car. He was friendly and genuine and he is the reason Rafael was extremely helpful and he listened to exactly what we needed and were looking for in a car. He was friendly and genuine and he is the reason our experience was so great here at Rock Honda. More