Rock Honda

Rock Honda has always been a problem for me since buying my Type R there. shortly after buying my car i started getting 2nd gear grind and took it in to them stating they couldnt replicate the problem which my Type R there. shortly after buying my car i started getting 2nd gear grind and took it in to them stating they couldnt replicate the problem which i understand as there is alot of Type r vehicles with this problem. I just wanted to get it documented if anything was to occur later down the road which something did happen. At about 10K miles my transmissions 1st & 2nd gear completely gave out i could no longer go into 1st and 2nd was very rough barely going in after going back and forth with the dealer they stated i would have to pay a tear down fee for them to inspect my car to see what happened when i was under full warranty still only 10k miles on the car. after all this back and forth with them my car was at the dealer for 31 days before i finally got my car back with a new transmission. i asked about a loaner car after a week of them having my car and they claimed they didnt offer them but after 3 weeks they finally decided to get me one which at the beginning they lied about them not providing loaner cars. i was ready to speak to lawyer to lemon law the car since you can if your car has been at a dealer for 31 days in general whether consecutive or not. Now 2/15/2022 about 1 year later my car transmission is having the same problem i am having a really tough time getting my car to go into 1st gear it still does go in but you need to more so force it in. i took my car to the dealer today and again i am having the same bad experience they now want to charge $1500 to tear down my vehicle to inspect what the problem is and if i dont approve which i didnt they told me they cant do anything about it that i have to reach out to honda corporate to have them assist me with this stating this was the process which is another lie since i didnt have to do this before they did all that and got approval from them to tear down the car and not charge me they are stating it can be my clutch and flywheel which i dont get why since its the same problem i had last time. i now have to contact honda corporate and create a case to get my car fixed when all i should have to do is take it in and have them inspect it. i would understand if i had to go through this last time but i didnt they did all of this and i now believe they are not helping me since i made a big deal about it last time and are retaliating against me now for that reason. I spoke to Evon Medrano and she stated they could not do anything for me that her director was the one giving her the message to pass down to me. i asked her for the General Managers number to speak to him or be connected to him to speak about the issue and was shutdown claiming he had nothing to do with this matter. as a General Manager he is in charge of the whole dealer hence any important matter relating to his dealer is his responsibilty and from being a GM myself should be important to him. I chose not to leave bad reviews about my experience last time but with this occuring again its a must i hope the GM reads this and gives me a call about this matter. i am currently waiting for honda corporate to get back to me about this since i just made the claim today i will now have to figure out how to get about my day and work another way since i dont want to drive my car any more for they to claim that i further damaged it by driving it and they wont cover the repair. i will be speaking to a lawyer on this matter and if my car does not get fixed i will proceed to lemon law the car as i will not be paying out of pocket for a repair from a manufacturer defect will keep this post updated to see what happens in the coming days. More

HORRIBLE CUSTOMER SERVICE!! HORRIBLE EXPERIENCE WITH THE SERVICE DEPARTMENT! THEY PUT A CAR ALARM SYSTEM IN AND IT KEPT GOING OFF.. TOOK IT BACK TO THEM NOT ONCE BUT 6 TIMES FOR THEM TO TELL ME THEY CAN'T F SERVICE DEPARTMENT! THEY PUT A CAR ALARM SYSTEM IN AND IT KEPT GOING OFF.. TOOK IT BACK TO THEM NOT ONCE BUT 6 TIMES FOR THEM TO TELL ME THEY CAN'T FIX IT AND THERE ISN'T ANYTHING THEY CAN DO EVEN THOUGH I AM FULLY PAYING FOR IT IN MY FINANCING, ROCK GONDA SUCKS I WILL NEVER GET A CAR HERE AGAIN!! More

These workers actually care about you and try to make sure you’re getting the best deal possible. A salesperson named Oly helped me out tremendously. He even went as far as purchasing accessories from th sure you’re getting the best deal possible. A salesperson named Oly helped me out tremendously. He even went as far as purchasing accessories from the store to make the deal even better. Very Filipino friendly dealership, highly recommend. More

Great service each time i go in...Thank you Rock Honda! More

Really like your service, this time I brought in I got a call that my car was ready, but they had a confusion and it was not ready, had to wait at least half and hour, but treated very nicely and said sorry call that my car was ready, but they had a confusion and it was not ready, had to wait at least half and hour, but treated very nicely and said sorry, for the confusion. More

Price for oil change was very good. Service representative took care of me very well and answered some questions I had for other issues with my car. representative took care of me very well and answered some questions I had for other issues with my car. More

Service was completed faster than promised.Service Service was completed faster than promised. Service advisor was friendly and helpful. Waiting area was clean and comfortable. I would definitely re Service was completed faster than promised. Service advisor was friendly and helpful. Waiting area was clean and comfortable. I would definitely recommend serving your vehicle at Rock Honda. More

Goes out of their way to fit me into their busy schedule for a recall last minute. Exceptional customer service and very informative throughout process. for a recall last minute. Exceptional customer service and very informative throughout process. More