Rock Honda

This was the first visit to Rock Honda to service our 2020 HR-V, The service advisor took exceptional care to guide us through the process. It all was quick and friendly with an excellent service. We 2020 HR-V, The service advisor took exceptional care to guide us through the process. It all was quick and friendly with an excellent service. We have been driving Subaru for the last decade and just had enough of their poor service and defective vehicles. Since we owned a CR-V 1999 model and put over 100,000 miles on it. We loved the styling and trouble free motoring we expect from our new Honda. Rock Honda has been great and a pleasure to do business with. We would recommend you to our friends and family anytime. More

We bought our car in 2018 , we were promised a FREE Detail from Tony the salesman. So we made an last Thursday 11-19 for today. When I got to the service department today 11-27 they said it’s $200.00 , Detail from Tony the salesman. So we made an last Thursday 11-19 for today. When I got to the service department today 11-27 they said it’s $200.00 , there NO WAY I’m paying anything!!!!! So when I got home my wife called and they put her on hold for 20 minutes just to find out there no service manager in today How can you run a service department that nobody can make a decision????? I will NEVER buy anything from this dealership AGAIN You have HORRIBLE Customer Service More

Was greeted by a gentleman by the name of Kevin. He was attentive and polite and easy to speak with. I was in and out in no time. Definitely would come back again. attentive and polite and easy to speak with. I was in and out in no time. Definitely would come back again. More

Never again Rock Honda in Fontana are shysters and a dishonest dealership they bait and switched financing on my young son that purchased his first car on his own, On October 3, 2020 they financed him a dishonest dealership they bait and switched financing on my young son that purchased his first car on his own, On October 3, 2020 they financed him at 3.6% for 60 months through Honda Financial. Over a month later they contact him to resign his contract due to Honda Finance not financing him after all. They offered him the option of signing a new contract at 8.24% for 72 months (3K more in total cost) or return the vehicle, this was after they ran his credit so many times it dragged down his credit score down from 747 to 611 where he would have no chance of getting another car at a decent percentage rate from another dealership. I advised him to walk away and wait but he felt he had no choice to but to keep the car. I am retired Military and now a public servant and I thought I was doing the right thing having my son buy his car on his own credit, little did I know he would be bait and switched by a major dealership. If you’re Active Military, a Veteran or public servant stay away from this dishonest dealership they are a disgrace to the Honda brand and will over charge you and rip you off, STAY AWAY!!! More

I was not treated too well by associate members at Rock Honda. They were very irate with me when I mentioned I would be paying for this vehicle after negotiations with a check, guaranteed by my financial i Honda. They were very irate with me when I mentioned I would be paying for this vehicle after negotiations with a check, guaranteed by my financial institution after calling the number on the back of said check while I was there. They refused to call the 24 hour number provided by my financial institution until I completed a CREDIT APPLICATION, which the bald man sitting behind the desk claimed was a legal document that company policy required of all purchasers regardless of whether or not they'd be paying with cash, personal finance, or other, claiming it was so they would know where the car was going. He also said that in the state of California, the CREDIT APPLICATION is a legal document that is required to be filled out by all purchaser's regardless of how they intend to pay. To my knowledge, there is no such law in the state of California that states, individuals paying for a vehicle with cash or a verifiable check by a purchaser's financial institution must fill out a CREDIT APPLICATION. Whether or not it is a company policy is unknown at the moment. Such information such as basic Drivers License info, contact info can be given during titling and bill of sale without the use of a Credit Application when personal financing is being used. All individuals attempting to purchase a vehicle from this dealership should approach purchasing a vehicle from this dealership with extreme caution, especially if paying with cash or personal financing. Once the CREDIT APPLICATION form is signed, whether there is a social security number on it or not, they have the legal power to submit your information to a host of listed creditors listed on said application who will run a snapshot of credit history. DO NOT SIGN SUCH A FORM IF YOU ARE PAYING WITH CASH OR GUARANTEED CHECK AND DON'T INTEND ON USING THEIR FINANCING. It is illegal for any individual, sales person, or business to coerce any potential customer to sign a CREDIT APPLICATION when said potential customer intends to pay with CASH or Guaranteed Check. There is no legal/lawful justification for any company to insist a customer fill out a CREDIT APPLICATION form when the customer is using his or her own financing. Regarding this said potential purchase, the vehicle listed by Rock Honda of Fontana, CA has its price heavily inflated, roughly $5,000.00 more than all of the dealerships in the regional area selling the exact year and model with mileage above or below by 20,000miles. Based on all of the comparisons I have done with vehicles exactly like the one advertised by Rock Honda, I believe this vehicle to be heavily overpriced and not a fair value. I also have a full carfax report on this vehicle that shows the value of the vehicle resting at $14,250.00. The same is said for the KBB listing. Yet, they insist on the $5000 markup. Along with that, the Carfax report shows two damage reports. Though the damage is minor, I had an adjuster along with an estimator at AutoNation Collision have a look at the damage. The cost to repair the main damage to the vehicle is at $1000.00. I personally went to the dealership and had a look at the vehicle and find the damage estimate to be fair. It looks as if an individual attempted to touch up the deep damage done to the passenger rear of the vehicle, and then did an over buffing job that went too far into the clear coat, which is visible on sight. When factoring in the fair market value for such a vehicle, along with the comparisons to others exactly like it in the area, in addition to the 6 years of age the vehicle is, it is evident that Rock Honda of Fontana, CA has Overpriced it by roughly $5,000.00. I would not doubt they are doing the same thing with other used vehicles in their inventory. Associates of Rock have a very aggressive approach to those seeking to purchase from them, and have a complete lack of regard for human dignity and respect to those on sight engaging in the negotiation process. I was treated better at other Honda dealerships I visited the day of my experience. More

Couldn't tell me what was wrong with my car and that it was the computer. Took it to Metro Honda and they fixed it. was the computer. Took it to Metro Honda and they fixed it. More

Worst place to buy a car they charge $329 for 3M tape on two doors that only cost $10 online And tries to rip you off with warranty that you don’t need and oil changes that you never asked for they bump u two doors that only cost $10 online And tries to rip you off with warranty that you don’t need and oil changes that you never asked for they bump up your payment by adding all this stuff check your contract before you sign it Try to avoid this dealer More

I came to this location for the first time 10/10/20 we are new to the area. Let me start by saying I have been going to the Honda in Cerritos CA since 2016. I really disliked my visits with them, but that are new to the area. Let me start by saying I have been going to the Honda in Cerritos CA since 2016. I really disliked my visits with them, but that’s where I bought my car, I am a very loyal customer. I had the pleasure with working with Jimmy Garcia (advisor). I would never drop so much money at once without researching everything he was recommending, but he was informative, I felt like I could trust him, and he was very knowledgeable. He went above and beyond my expectations with Honda from my previous experience. All my visits have been in and out not much said in between. Jimmy took the time to learn about me, listened to me ramble about my car history, and gave me positive feed back. I was incredibly fed up with Honda until today. Thank you! More

Efficient. Completed the work that I asked to be done. Completed while I waited. Explained what was going to be done and after, the condition of the car. Completed while I waited. Explained what was going to be done and after, the condition of the car. More

It was fast and easy to get it done in and out of the dealership. I was taken home right away and the car was done fast. dealership. I was taken home right away and the car was done fast. More