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Rock Honda

Fontana, CA

4.7
801 Reviews

16570 Highland Avenue

Fontana, CA

92336

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Showing 801 reviews

October 03, 2024

I was disappointed with my visit . I had a 11:00am appointment just for an oil change and waited 3 hours and 45 minutes. More

by Carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember
Oct 07, 2024 -

Rock Honda responded

Carlos, I apologize for the long wait during your recent visit. We strive to provide timely service and it's clear we fell short this time. Please reach out if you'd like to discuss further or have any other concerns. Thank you. David Latif - General Manager - dlatif@rockhonda.com

October 02, 2024

Skip Cowen was very nice and professional on helping me find a car and answer my questions More

by hudsonlashone.nh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Skip Cowen , RZ
Oct 03, 2024 -

Rock Honda responded

Knowing we are providing this level of service and care to you is validating for our team! Thank you for your business, from your friends at Rock Honda!

October 02, 2024

I would recommend dealership because of my experiences in service department. I still feel I was lied to by finance guy when I bought car. He led me to believe my purchasing prepaid oil changes consisted o More

by mrmarkrader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronaldo
Oct 07, 2024 -

Rock Honda responded

Thank you for sharing your experience. It's great to hear that you've had positive interactions with our service department, but I'm sorry to learn about the misunderstanding regarding prepaid oil changes. We aim for transparency in all aspects of our business and would appreciate the opportunity to discuss this further with you. Please feel free to reach out at your convenience so we can address any concerns you may have. Thank you. David Latif - General Manager - dlatif@rockhonda.com

October 01, 2024

Good service, square dealing, excellent customer service, care and support. Easy to schedule service online. More

by Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Xxxxxxxxxx
Oct 01, 2024 -

Rock Honda responded

Ann, we're delighted to hear you had a great experience with Rock Honda! Thanks for highlighting our service and support. We appreciate your feedback!

October 01, 2024

I have purchased three vehicles from Rock Honda and my experience each time has been extremely pleasant. More

by moorerory7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack
Oct 01, 2024 -

Rock Honda responded

Thank you for your continued support and loyalty to Rock Honda! We're delighted to hear that each of your experiences has been pleasant. Enjoy the ride, and we look forward to serving you again in the future!

September 30, 2024

Q (Kader) was kind and made the process very easy. He treated me with respect, answered all my questions, and was not pushy or rude (which I have experienced at other dealerships). I felt confident in More

by JenK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kader Sherzoy
Oct 01, 2024 -

Rock Honda responded

JenK, we're delighted to hear that Q made your experience at Rock Honda smooth and respectful. Enjoy your new CR-V hybrid!

September 28, 2024

The sales and finance people were very nice, helpful, and knowledgeable. I was told I would leave with a full tank of gas but the car only had between a half and three quarters of a tank! The time we had to More

by siweiner5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill
Sep 30, 2024 -

Rock Honda responded

Thank you for your feedback! We're glad to hear our team at Rock Honda was helpful and knowledgeable. We apologize for the inconvenience with the gas tank and wait time; we'll work on improving these areas. Enjoy your new car!

September 27, 2024

The guy in the bankruptcy department (RZuniga) was very great. He made the process easy and quick. I was recently discharged from by bankruptcy and right of the back he gave me an average of what I can qua More

by Nancy Rivera Torres
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Cowen and R. Zuniga
Sep 30, 2024 -

Rock Honda responded

Nancy, we're glad to hear that RZuniga made the process smooth and efficient for you at Rock Honda. Thanks for sharing your experience!

September 26, 2024

Very nice, respectful and helpful associates that are willing to work with you. Didn’t feel rushed or pressured to make a purchase. More

by Evelyn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Hashemi, and Hamid Javid
Sep 26, 2024 -

Rock Honda responded

Evelyn, we're delighted to hear that our team at Rock Honda made your experience pleasant and pressure-free. Thanks for sharing!

September 25, 2024

Good services customer support kept us informed received the auto when promised not issues thanks More

by sabrymer
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Sep 26, 2024 -

Rock Honda responded

Hi Sabrymer, thanks so much for taking the time to leave Rock Honda a great review! We hope to serve you again.

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