Rock Honda

So honest truth and honest story. .. At this point I'm struggling to stay "nice" while they give me the run around. Probably one of the most dishonest line of work to be apart of. Eith .. At this point I'm struggling to stay "nice" while they give me the run around. Probably one of the most dishonest line of work to be apart of. Either they sold me my Honda Civic Hatchback Sport with the undercarriage of the front bumper of the car pretty much gone or somebody came by at night while it was at my house and did damage to it. Bought the car in August of 2022 and took it in to get fixed October of 2022. Went in and they ran a diagnostics on the vehicle, after the diagnosis they told me that I'd be paying 1300 for the parts and labor. I said ok and have been making payments on that price ever since. The parts were not there at the time so they said I can take my car back and bring it in when the parts got there. They told me the parts would be there in a week from October first. Then they told me a part got pushed back till the 25th of October. The 25th of October came and parts were still not there. November came and parts still not there. All the parts got there on March 13. Five months for what was supposed to be a relatively quick fix. I finally take my car in. The awesome employee that was working there got laid off. They put a new person on my case. All that was supposed to happen was that I bring my car in and they do the fix and I walk out of there right? Nope. They say that i didn't pay for labor and that labor would cost me 195 dollars. I told them that I only signed off and am paying for the 1300 dollar price I was originally given because that included everything. They said there was no receipt on file for the labor and so I said ok maybe they're right. They run diagnostics on the car after that and say that all the parts that I ordered need to be mounted on the bumper and that because the bumper was damaged they need a new bumper. I told them that's what I was told in October so that isn't new news. "I thought the bumper was included in the original 1300 dollar price", i said, "no it wasn't and because of that you actually have to go to the auto body to get your car fixed", they replied. They recommend a car auto body that they give business to. After the car is taken there, the person on my case called me and said the auto body told her that it would cost an additional 700 dollars to fix everything. I'm thinking ok it went from 1300 to 1495 to now 2195. Maybe that's the end of it all right? Nope. Now the auto body guy calls me personally and says that they don't have a bumper and that the 700 dollar price that was quoted didn't include the bumper. The bumper is going to cost 400 dollars. So here's the math again... it started at 1300, then went to 1495, then went to 2195 and now the new price of pretty much 2600 dollars. Currently the guy at the auto body shop told me that he'll have "the girls call me to give me the logistics on payment". So if this trend is right, I should expect "the girls" to give me another mark up on the price. At this point I'm trying to pay whatever I need to pay and get my car the xxxx out of there. I've learned my lesson dealing with "car salesman disguised as mechanics"... More

I've been on the market for over a year and found the car I wanted but the price was a bit more than what I wanted to spend. I had the pleasure of working with Leo and it's not every day that you deal with I wanted but the price was a bit more than what I wanted to spend. I had the pleasure of working with Leo and it's not every day that you deal with honest salespeople but Leo gave me the exact out the door price as requested with no upsell. I'll definitely come back and work with Leo in the future if they have anything I want on their lot. More

I would never buy a car from this dealership. We believe we were victims of a "bait and switch" attempt. Came in for a red Civic Touring hatchback. Were first told by the salesman that a touring We believe we were victims of a "bait and switch" attempt. Came in for a red Civic Touring hatchback. Were first told by the salesman that a touring wasn't available in that color? (it certainly was). Then that they couldn't get one in red but could in an upgraded color (sonic gray) for the same agreed price. Fine. We kept asking to make sure, this is the touring hatch, correct? He went back and checked twice, yes. When it came time to sign papers, my husband noticed not only was it a sedan and not a hatchback, but it was not the agreed upon color (this vehicle was meteorite)! The salesman laughed and said twice, who caught it, was it you? (Pointing to my husband). Everyone apologized and the salesman swore he would do everything in his power to get us the car we agreed upon at the price we agreed. The manager even signed the paperwork before we left. Never heard from them. Two days later we went to Weir Honda and got the car we wanted at a price that was fair. Enough said. More

Don't waste your time with liars and time waters Can't keep their word and like stereotypical car sales people will lie to get you in the door Try somewhere professional who honestly underst Can't keep their word and like stereotypical car sales people will lie to get you in the door Try somewhere professional who honestly understand what it means to earn your business Don't get suckered into coming in on a what if or false promise More

My seatbelt was locked. Luis in the service department came out & took care of my problem. He was wonderful! came out & took care of my problem. He was wonderful! More

Very helpful and did not pressure us great customer service! service! More