Rock Honda

They were very helpful, the staff was kind and service was done at a good time frame. Overall excellent customer service! was done at a good time frame. Overall excellent customer service! More

When scheduled they Never stick to appointment times and car is returned messy. Thank you car is returned messy. Thank you More

I bought during Covid, and because I was in need of a car I didn’t push as hard as I should have with the salesmen that “helped” me. Feel like o got had by the salesmen and the closer with the miles and cond I didn’t push as hard as I should have with the salesmen that “helped” me. Feel like o got had by the salesmen and the closer with the miles and condition “new” car I bought. Still bothers me to to this day. The service department is just “ok”. The first service rep I worked with ignored me for a couple months, so I would just show up and get whoever. I’ve lucked out getting Chris Osgood the last couple times. He is legit and on top of his knowledge and capability; however Honda and the overall dealership capabilities are poor. I scheduled a Recall Service a week in advance via the Honda / Rock Honda site, and the day i show up (7am appointment) Iam told in person that part is not available. The site will allow you to set up the appointment for the specific recall and say the dealership has the part to complete the job, but now I have to text ever week to see if the part is available so I can set up a time to come in and have it done. I’ve called the dealership in the past to ask for information or assistance, but get no follow up. Wish the warranty coverage I bought with my ear was transferable anywhere else, but Iam locked in at Rock Honda specific. More

Staff that assisted were friendly. Just wish they had the shuttle to make up for the 3 1/2 hour wait. Just wish they had the shuttle to make up for the 3 1/2 hour wait. More

We service both of our cars here a few times a year and when we work with Chris in the service center, he always provides optimal service and takes care of us. I feel confident when I work with him that I when we work with Chris in the service center, he always provides optimal service and takes care of us. I feel confident when I work with him that I know what is necessary for repairs, and he prepares us for what to expect on the next visit. Chris even took the time to help me connect my phone back to the car, when I had issues with the connectivity. Because of Chris, I give Rock Honda 5 stars. More

Helpful honest simple convenient professional knowledgeable compromising variety economical caring nice clean spacious complete explanation knowledgeable compromising variety economical caring nice clean spacious complete explanation More

Excellent service! Great staff. Very friendly! I appreciate Rock Honda very much and buy another car there when needed. Great staff. Very friendly! I appreciate Rock Honda very much and buy another car there when needed. More

This dealership's customer service is very good. The quality of the repairs done on my car was well done. The quality of the repairs done on my car was well done. More

I have to echo anothere comment. I set appointments for regular service, show up early and have yet to get written up on time. Most times it's around an half an hour waiting but in m I set appointments for regular service, show up early and have yet to get written up on time. Most times it's around an half an hour waiting but in my opinion it has been worth the wait. Just wish the 2016 Pilot wasn't such an unreliable vehicle. Two transmissions, two air conditioner compresors, 2 catalytic converters and 5 sets of fuel injectors all with vibrating/judder from the transmission that Honda "can't duplicate" or they blame on vibrating plastic. If it's just vibrating plastic why does my engine rpm increase and the economy indicator turn whit when it happens and immediately go back to normal when it stops? Good people, crappy cars. More

I came in for a oil change. The staff were great people. The oil change was done quickly and I was on my way. Great job. . The staff were great people. The oil change was done quickly and I was on my way. Great job. . More