Rochester Hills Chrysler Jeep Dodge

This may be the best service department I have ever experienced! Great service People - Erin and Carol C are the best. The three men I have delt with are among the best too! Great dealership too! experienced! Great service People - Erin and Carol C are the best. The three men I have delt with are among the best too! Great dealership too! The waiting room is comfortable, has great magazines and the best coffee machine I have ever seen!! They all keep me and my wife coming back! More

Received good service, no complaints. Took care of oil change fast and they were courteous Took care of oil change fast and they were courteous More

Service department staff who communicate with customers are great. It’s what you would expect from a dealership. I would not recommend the mechanic who serviced our vehicle. It tools days for diagnosis wh are great. It’s what you would expect from a dealership. I would not recommend the mechanic who serviced our vehicle. It tools days for diagnosis when I knew what was wrong (oil pump failure) from a quick communication with the computer. We continually received communication day after day that our vehicle would be ready “tomorrow” according to the mechanic. Once we received our vehicle back, the oil pump failed immediately. They fixed that and the battery light came on immediately after pick up. The mechanic stated that they did nothing with the electrical system. I mentioned that they did have to loosen and take off wires and the response was that I could drop it off and wait for the mechanic to get to it for a diagnosis. Not wnating to wait days, I looked at the battery and the cable was barely on. The nut that holds it on was almost off the post… not even hand tight. This whole process took about a month. Like I said, the people I talked with were pleasant and presented as caring about may situation. It’s just unfortunate that when a mechanic’s work fails, a customer moves back to the bottom of the waiting list and there is no urgency to fix their mistake. In the end, our vehicle runs great and I would recommend. Just be prepared for not having a vehicle for a while and if the work done fails, there is no support for the customer. More

Always come back as I prefer Jeep vehicles. Staff always friendly and helpful. The dealership is close to where I live very convenient Staff always friendly and helpful. The dealership is close to where I live very convenient More

After I pick up my car I had the same problem again and I call them they didn’t answer me jet. call them they didn’t answer me jet. More

Kyle was very professional and appreciate the prompt & clear communication. Appreciate the quick service when dropping vehicle. clear communication. Appreciate the quick service when dropping vehicle. More

The vehicle was finished quicker than promised. Everything was clean and the vehicle was ready and parked in a convenient location when I picked it up Everything was clean and the vehicle was ready and parked in a convenient location when I picked it up More

I just bought my Wrangler Sahara 4xe Jeep High Altitude June 7th 2024, at Rochester Chysler, My New Jeep Sales Person Matt was Top Notch #1 I Recommend Him for anyone looking to purchase a Vehicle!! June 7th 2024, at Rochester Chysler, My New Jeep Sales Person Matt was Top Notch #1 I Recommend Him for anyone looking to purchase a Vehicle!! More

Service was great staff was friendly and knowledgeable. Was able to get in and out Was able to get in and out More

Kyle handled the service for my Jeep. He was great to work with. Very professional and personable. He provided excellent customer service. He was great to work with. Very professional and personable. He provided excellent customer service. More