Rochester Hills Chrysler Jeep Dodge

Chris Gove, is a salesman that goes beyond 110%. He has became a family member because of how he is as a person. His actions are the best qualities of trade being a salesman. Personally he has helpe He has became a family member because of how he is as a person. His actions are the best qualities of trade being a salesman. Personally he has helped our family during my wife’s cancer diagnosis and treatment to my daughter’s wedding. This guy as a salesman will find you what you’re looking for no matter how long it takes. He will not sell you what you don’t want. More

Took 5 hours to get my oil changed. Said they had the Rotella t6 all synthetic oil I requested. Called me didn’t have the oil wanted to use a substitute, “I said no”. Called me back lat Said they had the Rotella t6 all synthetic oil I requested. Called me didn’t have the oil wanted to use a substitute, “I said no”. Called me back later s as I’d they had the oil changed. Don’t trust them not sure what oil they used. When I got truck back looked like they used old oil, as the oil on the dip stick looked black. Have a bad feeling about this service department when it comes to working on a diesel pickup. More

Service was respectful and helpful. They gave a worst-case timeline with the hope of the service being completed sooner. They gave a worst-case timeline with the hope of the service being completed sooner. More

I received great service from Paige. She was very helpful and kind. Most importantly she was very patient with us. She was very helpful and kind. Most importantly she was very patient with us. More

Very friendly and helpful salesman was professional and answered all my questions very easy to deal with answered all my questions very easy to deal with More

The dealership fixed our issue in a timely manner, was in constant contact with us in the status of the job, and invested a lot of time in getting us money back for a part that was covered under warranty. constant contact with us in the status of the job, and invested a lot of time in getting us money back for a part that was covered under warranty. More

I have been a customer since 1998, when Kathy Ashton took me "under her wing". I have always been pleased with the service. Unfortunately, I can no longer afford to lease and had to purchase my vehicle. K me "under her wing". I have always been pleased with the service. Unfortunately, I can no longer afford to lease and had to purchase my vehicle. Kathy's service and attention was the only reason I stayed with Chrysler, Jeep. Ram. More

I have been going there for many years and they consistently provide great service it is great to have a reliable dealer as part of the community consistently provide great service it is great to have a reliable dealer as part of the community More

Courteous, prompt and thorough in detail with what needs to be addressed. Service rep was good at letting us know what is going on with our vehicle to be addressed. Service rep was good at letting us know what is going on with our vehicle More

I talked to Paige Willenberg on a weekday afternoon on my lunch break. She was kind, articulate, and intelligent in explaining what a Wrangler 4xe has to offer. She and some of her colleagues could not expla lunch break. She was kind, articulate, and intelligent in explaining what a Wrangler 4xe has to offer. She and some of her colleagues could not explain the EV tax credit, but I don't think they legally can because of tax advice/any possibility of liability related to the dealership. Paige did a quick price breakdown for the vehicle I wished to purchase (a Wrangler 4xe- trim didn't matter). I explained that I had a Fiat 500L that I wanted to trade-in and she said that the dealership wouldn't take it because it's a manual transmission 2014 Fiat with 100k miles. I understood and appreciated her honesty. Had it not been a weekday at 12 pm, there is no doubt in my mind that Paige would have my best interests in mind, and although she may not give me the deal I wanted right away, that is her job, and I understand that. Her professionalism was even extended to the following Saturday, when Siri sent a message from my phone, intended for another Paige I know, to her. Paige responded quickly, and asked what I meant. I clarified. She followed up on my Jeep wishes 2 days later, and I told her I went another way because of the Fiat trade-in. While I have some connections to other dealerships, I will not hesitate to recommend Paige to my friends and family that are interested in Jeeps and RAMs. I am aware that we are in a low-incentive, low-inventory, high-online-order environment. Paige did not need to give me the attention she gave, especially because I'm a 23 year old looking to buy an expensive vehicle that most think is outside of my budget. She didn't have to take me seriously, but she gave me her full attention. Her tone of voice never shifted, she wasn't on her phone while talking to me. Excellent experience. Her service was equal to the sales person I encountered for my purchase and trade-in. She sets the bar high for future car purchases. She even gave me her personal number for contact! More