Roberts Toyota

The salesperson James told me anything and everything to get me down to the dealership. We had agreed on a price but magically the price went up about $1900 with fees and some package that consisted of ext get me down to the dealership. We had agreed on a price but magically the price went up about $1900 with fees and some package that consisted of exterior wax, wheel locks, and nitrogen in tires. I specifically asked him about any hidden fees or expenses to sell the vehicle and he said " nope, we're not Beaman, what you see is what you get". I am of middle eastern decent and when I arrived I could tell James looked very nervous and was very short with me. When I Showed his manager the emails where he quoted me a final price, they both said that the price didn't include THEIR fees. I got up to walk out and James told me I was a fool to not buy this car. He then said "if that's too much car than we can look at a used Prius instead of a new one". He was very insulting and acted as if he held a prejudice about my decent. I honestly don't think James knew the car and the equipment it had on it, or rather he just was quoting the wrong vehicle because the price was over MSRP which they hit me with once I arrived. They were also trying to keep the rebate and make me sign a form that said I was giving rebate to dealer......very unethical! I bought my vehicle from Cool Springs where I was treated very well and had a great buying experience. I would never go to Roberts Toyota to purchase anything, not even to get my service done due their inabilities to provide any type of customer service. More

Bought a Toyota used car from them, they sold it with mechanical problems , they knew about them and hide it, we asked them few times if the cars was owned by a person and we were told yes, guess what af mechanical problems , they knew about them and hide it, we asked them few times if the cars was owned by a person and we were told yes, guess what after we got the car title in the mail the car was a rental car from Heartz. We saved up for this familly car and end up buying a vehicle that requires $4800 in fix up at our local Toyota dealer...DO NOT BUY FROM ROBERTS TOYOTA, especially stay away from a salesman Larry, they lie to you from salesman to manager to financial guy...so unfortunate that businesses like this one are still arround. They trap you with their prices and you end up paying a lot more at the end... More

Friendly efficient competent staff equals all-around Friendly efficient competent staff equals all-around exceptional service. Plus free Coffee and Snacks and a very comfortable waiting area. My second Friendly efficient competent staff equals all-around exceptional service. Plus free Coffee and Snacks and a very comfortable waiting area. My second visit was as pleasant as the first. No reason to look elsewhere. And did I mention they washed my Truck before returning it. More

This dealership is unique in that you don't get the normal high pressure sales tactics you find in other dealers. The entire staff is friendly and knowledgeable and the facilities are first rate. I hig normal high pressure sales tactics you find in other dealers. The entire staff is friendly and knowledgeable and the facilities are first rate. I highly recommend this dealership for both sales and service. More

I have bought 2 Camrys from this dealership. They want to talk about Toyotas holding their value but wait until you have a Toyota to trade-in. For some reason your trade-in has not held its value. A to talk about Toyotas holding their value but wait until you have a Toyota to trade-in. For some reason your trade-in has not held its value. Also, who would pay $17,995 for a 2005 Camry LE even if it does just have just 37K miles! It is 4 years old now! This car is on their website as of 4/24/2008. And yeah, believe it or not KBB says they are not far out of line. We need to throw KBB out the window. They are on the dealer side now. We need a dealership that doesn't play games and try to make enormous amounts of money on cars that are just really average now since 2006. Follow Dave Ramsey's advice "Never buy a new car!" or added to what he says - never buy an overpriced used car. More