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Roberts Toyota
Columbia, TN
53 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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53 Reviews of Roberts Toyota
April 11, 2025
Sales man was fine. Several broken promises during sale. Was told repairs needed to be made which took a week. Was told repairs completed but there is still a part missi Several broken promises during sale. Was told repairs needed to be made which took a week. Was told repairs completed but there is still a part missing from the car when I went to pick it up.l. Waiting on part to be mailed to me. More
by John B
Employees Worked With
Paul Caruana, Anthony Murdock
April 03, 2025
The experience with service today was superb, everyone is friendly, helpful, and ready to answer any concerns that might arise. I trust them with car, 2021 Rav4 Hybrid. They always take good care of it. T friendly, helpful, and ready to answer any concerns that might arise. I trust them with car, 2021 Rav4 Hybrid. They always take good care of it. Thank you, Roberts Toyota! More
by Pking
Employees Worked With
Michael Hughes
March 13, 2025
Receptionist very helpful and Tentative to customer satisfaction very exceptional to company and staff goes the Extra mile should be commented for her service satisfaction very exceptional to company and staff goes the Extra mile should be commented for her service More
by dlm207b
Employees Worked With
Larry
January 29, 2024
dealership delivered vehicle with several deep scratches and swirl marks. dealership refused to fix . sales manager and sales person severely angry and aggressive towards me as a customer. terrible experie and swirl marks. dealership refused to fix . sales manager and sales person severely angry and aggressive towards me as a customer. terrible experience. More
by Victor
Employees Worked With
DAS Admin
January 15, 2024
Bought new Tacoma. Paid xtra for heated seats to be added and for it to be delivered (Knoxville). When they delivered truck heated seats hadn't been wired. They took Paid xtra for heated seats to be added and for it to be delivered (Knoxville). When they delivered truck heated seats hadn't been wired. They took it back so added 800 miles before I ever got it. They refused to apologize or offer compensation. They tried to redeliver it 18 days later but driver ran over something and blew a rear tire. Towed it back to dealership. Put on new tire. Delivered to me next day. Truck had chip in windshield, broken mud flap, big chunk out of front tire tread. They refused to fix issues. Took it to local dealer for inspection then contacted Toyota Corporate. The sales manager finally agreed to let local dealer fix issues and Roberts would pay them to do it. However, the owner, Cackie Roberts refused to agree to replace the damaged tire and was totally not apologetic! In fact, she was mean. These people do not provide customer service and do not care about you. More
by charlene
Employees Worked With
Paul Caruana, DAS Admin
