Roberts Motors

I have bought vehicles from Robert’s Motors for over 35 years. I have always found them to be fair, friendly and glad to have you as a customer. Their service department tries to make your appointments ti years. I have always found them to be fair, friendly and glad to have you as a customer. Their service department tries to make your appointments timely and comfortable. More

My transit van blew a tire and Roberts fixed it the same day, despite being short-staffed. As I needed the vehicle the next day I really appreciated their fast work and reasonable price. day, despite being short-staffed. As I needed the vehicle the next day I really appreciated their fast work and reasonable price. More

They got my vehicle serviced in a timely manner but when I got my car back the inside was very muddy and had black marks on the door and sun visor where someone had touched with dirty hands. I got my car back the inside was very muddy and had black marks on the door and sun visor where someone had touched with dirty hands. More

They were very prompt about everything and extremely helpful, knowledgeable, and curious. I would definitely buy from them again. helpful, knowledgeable, and curious. I would definitely buy from them again. More

The service itself was great, but the time it took to complete was a little to long. complete was a little to long. More

Had an extremely low tire pressure noted at 11:00AM on a Saturday. Robert’s got me tight in, and called me shortly after dropping it off to say that they noticed I was nearly due for an oil change and did I Saturday. Robert’s got me tight in, and called me shortly after dropping it off to say that they noticed I was nearly due for an oil change and did I want to get it done and save another trip. They took care of both issues and had me on my way in about 1 and1/2 hrs More

Roberts Motors provided a consultative sales approach without any high pressure to close the deal. Tim Lane- Sales Consultant explained how to use all the features on the Explorer Sport we purchased. I without any high pressure to close the deal. Tim Lane- Sales Consultant explained how to use all the features on the Explorer Sport we purchased. I highly recommend him and Roberts Motors to everyone. Tony in the finance department was easy to work with on the contract. The office staff took care of relaying all information on the Explorer Sport that we purchased to our insurance company before we even called. They went above and beyond our expectations. More

We found the exact car that we were looking for. We encountered no high pressure to buy. encountered no high pressure to buy. More

Had a airbag issue with our Explorer. The service rep said to expect two hours of repair time. We were very pleased when the repair was finished in about an hour. said to expect two hours of repair time. We were very pleased when the repair was finished in about an hour. More

I have been a long time customer of Roberts, and take all of my cars, even if not Fords, to them for service. I just went in for an oil change, tire rotation (The Works Package) yesterday. I was told that of my cars, even if not Fords, to them for service. I just went in for an oil change, tire rotation (The Works Package) yesterday. I was told that my battery tested bad, and that it should be replaced. I told the service advisor that I just had my battery replaced, by Roberts Ford, about a year ago. He confirmed that it was replaced in March of last year. I asked him “shouldn’t it be replaced under warranty?”. He said to replace under warranty, they would have to charge the battery for 2-3 hours and check with Ford meter? I didn’t have time to wait yesterday, so I dropped it off this morning. After charging, and testing with Ford meter, it was determined that my battery was good? Question is, last March, when they told me my battery was bad, was it really not? Should they have charged it for 2-3 hours and check with Ford meter? How many other people have they told that their battery is bad, and it really wasn’t. Very disappointed in this last appointment, to say the least. Sum of the trust that I had for their sent department is now gone. Just something to think about….and maybe check things out a little more thoroughly in the future. Enough with rant…enough said. More