Roberts Motors
Alton, IL
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336 Reviews of Roberts Motors
A true family business. Shannon guided us w knowing what was needed and the best choice for rewards or rebate. Totally trust this service department …..they have always take Shannon guided us w knowing what was needed and the best choice for rewards or rebate. Totally trust this service department …..they have always taken care of us!! More
I am appreciative of my sales person Zach S. - the dealership dad; who was very kind and attentive both in the sale but also the follow up reminders. I have had great customer service In the ser - the dealership dad; who was very kind and attentive both in the sale but also the follow up reminders. I have had great customer service In the service department with the regular scheduled maintenance visits. They are and have been the best. I would go back to Roberts in the future if I wanted to purchase another vehicle. More
This is he 3rd vehicle I've purchased from Roberts Ford and I travel 50 miles one way for them to service my vehicle. I've always been confident in their service. I recently had my the oil changed on y and I travel 50 miles one way for them to service my vehicle. I've always been confident in their service. I recently had my the oil changed on y vehicle on a Tuesday and Friday my engine light came on. Of course being a holiday weekend, they weren't open. Tuesday I'll be at their door to check out. I'm sure they 2 are not related. More
My wife and I have purchased 6 new vehicles at Roberts Motors, the latest a week ago, a 2022 Ford F150 Raptor. We could not be happier with our purchases or the dealership as a whole. They truly treat y Motors, the latest a week ago, a 2022 Ford F150 Raptor. We could not be happier with our purchases or the dealership as a whole. They truly treat you like you are family. From Mr. Sam Roberts, John Roberts, the Sales Staff, the Service Staff all treat you very well and will do whatever they can to make your experience a great one. We will definitely return for our next purchase! More
I went in for an oil change and waited at the dealer. I was surpried to find no hand sanitizer in the waiting room and no sanitizing sheets to wipe surfaces on the chairs or tables. Also, when the work I was surpried to find no hand sanitizer in the waiting room and no sanitizing sheets to wipe surfaces on the chairs or tables. Also, when the work was completed, I was sent to find my car out on the lot instead of it being at the service bay check-in/payment counter for me. After all, I did wait for the service, I didn't leave the dealer. It's not like I showed up later for pickup. Then, when I finally found my car and was ready to leave, a FedEx delivery truck blocked my way, so I had to wait for them to find the pkg and deliver it inside. I realize that's not the dealer's fault, but it was just the last straw. I guess I'm just grateful it wasn't raining! With my previous car, I've had service performed at a local Dodge dealer and never had to go any farther than the payment counter to leave in my car. More
I would actually rate this 4 1/2 stars and the only reason I take a half star away is because of the price. I understand that the cost of everything has went up but xxxx is it expensive to get Quality reason I take a half star away is because of the price. I understand that the cost of everything has went up but xxxx is it expensive to get Quality work done. And let’s face it dealerships are the best for getting it right More
I took my car in for regular service. I knew I needed new tires. I discussed with the service man which tires I should buy. I purchased 4 tires AND qualified for a $70 rebate! It took I knew I needed new tires. I discussed with the service man which tires I should buy. I purchased 4 tires AND qualified for a $70 rebate! It took longer than expected and they came out and explained. I was pleased with the service and the tires. I purchased my For Fiesta from Roberts and will return as always. More