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Roberts Motors

Alton, IL

4.8
336 Reviews

4350 Alby St.

Alton, IL

62002

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336 Reviews of Roberts Motors

December 10, 2017

Painless experience and excellent customer service Jeff Allen was an excellent salesman. I was unsure what kind of car I wanted. I explained to him what I was looking for and he found the perfect car More

by Mandi0901
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Allen, Tony (financing)
June 13, 2017

Quick, friendly and painless I went in to Roberts with a pessimistic attitude, thinking I was just chasing a pipe dream. I was met by Marcus Watson with a huge smile and a 100% op More

by Rance
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Watson, Tim Cunningham, Brett Cleveland, Kevin Steiniger, Anna(customer service manager)
April 01, 2017

New Ford Escape I purchased a 2017 Escape Titanium from Roberts Ford in Alton. The entire experience was stressfree and enjoyable. The team I worked with were prof More

by Joe1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Hogg, Kelsey Murphy, Anthony Schomburg
February 09, 2017

Great Sales and Service I wanted to take the time to thank my Salesman Kevin Steiniger for a great sales experience and following up on all my details from Floor mats to Rem More

by Dealer#
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Steiniger in sales, Brent Cleveland sales manager, Mike Farmer in Finance, and Shannon Hedin who is an amazing service advisor!
August 01, 2013

I purchased a 2014 mustang. After it was cleaned up, but before we signed the final paperwork, my husband notice flaws in the paint and asked if the car was damaged. He was assured by the salesman that it w More

by misskitty14
Customer Service
Recommend Dealer
No
Employees Worked With
john Roberts
Aug 09, 2013 -

Roberts Motors responded

I am sorry that you are not happy, I offered to try and help you out with this but the only solution you wanted was the car bought back. Unfortunately buying the car back is not possible.

June 03, 2013

Alan answered all my questions,to be sure we were ordering the car I wanted.No sales preassure,just a good frind helping me order my new Escape,.Thank's Alan More

by Frankwilma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Vanboovenanswer
January 22, 2013

Every time I take my vehicle into Roberts Motors everyone is very friendly. The service department always does a great job and the wait is never very long. And if there is a problem they talk to me before do More

by Harleybarb1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sheryl McCormick
January 04, 2013

My 19 year old son was trying to be an adult and buy his own truck. He took a chevy truck that should have been worth 6500-7000 and they gave him 4000. Stay far away from this dealership and salesman Jason. More

by cmusket
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Jason
November 24, 2012

I ordered a Performance Blue 2013 Focus ST3 from Curtis at Roberts Motors. My car was built on Oct. 17th and i was driving my new car on Oct. 23rd. Most ST buyers have and still are waiting about a month o More

by genailag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Curtis
September 07, 2012

Based on past and current experiences, I have found Roberts Motors to be the most customer friendly car dealer and service facility that I have used over the last 40 years. They especially go out of t More

by mark_in_Alton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Kennedy, Sam Roberts, Theresa & Gary
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