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Roberts Motors

Alton, IL

4.7
383 Reviews
Call Dealership (866) 540-8435
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4350 Alby St.

Alton, IL

62002

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383 Reviews of Roberts Motors

July 01, 2026

I had a recall performed and they did a great job. They performed all the normal checks as well. More

by michaellynn1020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon
Report | Print
June 29, 2026

Aways a great place to do business. You cant go wrong by choosing Roberts they don't play the typical dealer games. Great people and products. More

by mjlcarguy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Bennett
Report | Print
Jun 29, 2026 -

Roberts Motors responded

Thank you for the wonderful review and your continued support! It means a lot to hear that you consider Roberts Motors in Alton, IL a great place to do business. We take pride in providing a straightforward, honest experience without the typical dealership games, and we're glad that commitment stood out to you. Thank you for your kind words about our team and our products. We truly appreciate your business and look forward to serving you again in the future!

June 27, 2026

Excellent dealership all around. Salesman Keegan Dwyer answered all of my questions and was very easy to work with - highly recommended! More

by lowb
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Keegan Dwyer, Brent Cleveland
Report | Print
Jun 29, 2026 -

Roberts Motors responded

Thank you for the fantastic review! We're thrilled to hear that you had an excellent experience with our dealership. Keegan will appreciate your kind words, and we're glad he was able to answer all of your questions and make the buying process easy and enjoyable. Thank you for your recommendation and for choosing Roberts Motors in Alton, IL. We look forward to serving you again in the future!

June 22, 2026

The customer service was excellent. The service department was knowledgeable, courteous, and kept me up to date on what was happening with my vehicle. While waiting in the waiting are More

by bbywater11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor
Report | Print
Jun 24, 2026 -

Roberts Motors responded

Thank you for the wonderful review! We’re thrilled to hear that you received excellent customer service from our service team. Keeping our customers informed and providing a knowledgeable and courteous experience are top priorities for us. We’re also glad you felt welcomed in our waiting area, and we appreciate your kind words about our owner taking the time to personally check on you. Thank you for choosing Roberts Motors in Alton, IL for your service needs. We truly appreciate your business and look forward to taking care of all your future service visits!

June 22, 2026

Mr. Bennet was very nice and courteous and took care of my needs next day. I noticed that my truck that I purchased. That was supposed to be certified, had bad back. Bricks went to the service department a More

by Ccrcrg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bennett in sales, who was great and shannon in the service department, which was rude
Report | Print
Jun 24, 2026 -

Roberts Motors responded

Thank you for taking the time to share your experience. We appreciate your kind words about Mr. Bennett and are glad he was able to quickly address your concerns and help resolve the issue with your truck. However, we are disappointed to hear about your experience in our service department. Providing courteous and respectful service to every customer is extremely important to us, and we apologize that your visit did not meet those expectations. Your feedback is valuable and will be shared with our team as we continually work to improve our customer experience. Thank you for giving us the opportunity to make things right, and we appreciate your business. Please do not hesitate to reach out if there is anything further we can do to assist you.

June 13, 2026

Great experience! Tim was an excellent salesman and knew so much about all of the inventory. Everyone we met was very friendly and professional. Definitely recommend b More

by Anna Miner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Lane
Report | Print
Jun 15, 2026 -

Roberts Motors responded

Thank you for the fantastic review! We're thrilled to hear you had a great experience with us. Tim will appreciate the kind words about his knowledge and customer service. We take pride in having a friendly and professional team, and we're glad that stood out during your visit. Thank you for your recommendation and for choosing Roberts Motors in Alton, IL. We look forward to welcoming you back again in the future!

June 05, 2026

Good experience a a a a a a a a a a a a. A a More

by Pedro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr Dwyer
Report | Print
Jun 06, 2026 -

Roberts Motors responded

Thank you for the review, Pedro! We're glad to hear you had a good experience with us. We appreciate your business and thank you for choosing Roberts Motors in Alton, IL. We look forward to helping you again in the future!

June 04, 2026

Mike took care of the works, walked me through an issue found, got me in and fixed under warranty. Much appreciated. More

by kolkmeyer.lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Jun 05, 2026 -

Roberts Motors responded

Thank you for the great review! We're happy to hear that Mike took such good care of you and kept you informed throughout the process. Making sure our customers understand any issues we find and getting repairs completed under warranty whenever possible is all part of providing the service you deserve. We truly appreciate your business and thank you for choosing Roberts Motors in Alton, IL!

May 26, 2026

Shannon & Mike in the service department are the great people to work with, there one of the reasons I buy from Robert’s ford! More

by joecareycalls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin, Brent
Report | Print
May 27, 2026 -

Roberts Motors responded

Thank you for the wonderful review! We’re so glad to hear that Shannon and Mike have made such a positive impact on your experience with us. Our service team works hard to take great care of our customers, and it means a lot to know they’re one of the reasons you continue to choose Roberts Motors in Alton, IL. We truly appreciate your loyalty and look forward to serving you again!

May 20, 2026

I recently had the F-150 Recall for reprogramming the Trailer Brake Module completed. A 7:00 AM appointment had me back home within 1-1/2 hours with an added bonus of a washed truck exterior. Mike took c More

by jasperfish
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
May 21, 2026 -

Roberts Motors responded

Thank you for the great review! We’re glad we could get your F-150 recall completed quickly and have you back home in no time. It’s great to hear Mike took good care of you, and we’re happy you enjoyed the freshly washed truck as well! We truly appreciate you choosing Roberts Motors in Alton, IL for your service needs.

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