Robert Brogden's Olathe Kia
Olathe, KS
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48 Reviews of Robert Brogden's Olathe Kia
Service was completed promptly and Andrew communicated at every step along the way. Recommendations for service with optional breakdown was also provided. every step along the way. Recommendations for service with optional breakdown was also provided. More
Oil change and tire rotation was good. When i left dealership msg on dash said driv.Atten. warning system off. Asked service Guy what it meant and they didn't know. Been driving it for When i left dealership msg on dash said driv.Atten. warning system off. Asked service Guy what it meant and they didn't know. Been driving it for 2 weeks with it on??? Have a msg that comes up on dash off and on saying Battery discharging due to external issues. Have been trying to get it checked for 6 weeks and am told they would have to keep it a day or two. I have no other transportation and asked for a loaner car since I still have a full warranty and they refused saying they are for owners getting new motors. Have done business with them 20 years and always had good luck when it was Bill George Kia. This is the last Kia from Brogden Kia. More
Got an oil change, wire harness recall, window motor replacement, and oil leak issue done here back in January (about $1300 worth of work). I was in the waiting room for almost 6 HOURS. I went to re replacement, and oil leak issue done here back in January (about $1300 worth of work). I was in the waiting room for almost 6 HOURS. I went to rent a trailer at the beginning of spring to do some yard work and found out that two of the plugs on the wire harness did not work (about 3 weeks after getting the recall done). THEN I noticed ANOTHER oil leak in my garage but had to wait to save money...thinking it was a bigger issue. I ended up taking it to ANDERSON AUTOMOTIVE to get it checked. I dropped my car off and was in and out in one day, and they were so nice! Turns out that Brogden Kia didn't tighten my oil filter or drain plug back on. I guess I was lucky the drain plug didn't fall out and that I burnt up my motor going down the highway. But lucky for me the manager was willing to give me an oil change and not reimburse me for the $80 that I had to pay Anderson to do Kia's job right. No thanks! I'd rather not go back to the shop that messed up my car. More
I’ve been waiting for my car for 5 days. No loaner car. I even gave them the code that came up on the computer when the vehicle stopped on my 2022 Kia Sorento! I have no vehicle even though No loaner car. I even gave them the code that came up on the computer when the vehicle stopped on my 2022 Kia Sorento! I have no vehicle even though they know I have a service contract but state they take a whole week just to diagnose a vehicle, even though I purchased this vehicle from them brand new with 14 miles on it. It now has 26,000 miles, and it stopped on me at a red light and cut off. I purchased an additional $4000 high tech maintenance service contract and I still don’t have a loaner vehicle until they diagnose it. They have horrible service. They just called me and thought I put an aftermarket remote start on a prestige line vehicle when it came with the Kia connect inc app with the remote start and all the bells and whistles with it! Now I’m afraid the technicians aren’t certified here! Do not buy, as they do not value their previous customers. More