Robert Brogden's Hays GMC

Through different names they have been my dealer for years. Friendly, dependable, available, the service is prompt and whether I need to be dropped off, picked up, or my vehicle returned when service i years. Friendly, dependable, available, the service is prompt and whether I need to be dropped off, picked up, or my vehicle returned when service is finished, they have always provided what was needed. More

The service department did great. However, I another an issue with the ceramic coat which was pre-installed on the vehicle when I purchased it. The Service Department said the issu However, I another an issue with the ceramic coat which was pre-installed on the vehicle when I purchased it. The Service Department said the issue would have to be handled by Sales. I spoke with the salesperson about it but he never called me back. Since the ceramic coat was pre-installed, we didn't have a choice on whether or not to pay for it if we wanted the vehicle. (we would NOT have installed it if we had a choice). Nevertheless, when we had a claim related to the ceramic coating, no response. More

Got me in on time and completed the job in timely manner. Service department does a great job. Service department does a great job. More

The Service Dept went above and beyond to get my vehicle repaired. Scott went above and beyond in the Service Dept. The turbo boost went out and warranty had expired by 70 days. Scott called in to see if repaired. Scott went above and beyond in the Service Dept. The turbo boost went out and warranty had expired by 70 days. Scott called in to see if he could get warranty coverage as the mileage is low on this vehicle, and he was able to get the work covered! Had to wait on parts for approx 3wks, but this was not their fault. They gave me a loaner for the time my vehicle was in the shop. I live 35miles away and that was a true blessing!! They kept me informed along the way and when the parts all arrived my vehicle was repaired quickly. I will be recommending them to everyone!! Thank you for all your hard work! More

Chad Staab and Tyler Trienen together made the experience. I have purchased alot of vehicles in my life this was number 81 and have had alot of poor purchase experiences. This was one of the best! experience. I have purchased alot of vehicles in my life this was number 81 and have had alot of poor purchase experiences. This was one of the best! More

Good place. Will always go there! Had the best service and everyone was so nice! Will always go there! Had the best service and everyone was so nice! More

Fast service, great explanation of the services. Clean facility. Friendly staff I would def recommend Clean facility. Friendly staff I would def recommend More

I would recommend with words of caution and experience. We liked our salesman but didn't want nor want to pay for the ceramic coating. We didn't ask for it and didn't want to pay for it. Also, we did We liked our salesman but didn't want nor want to pay for the ceramic coating. We didn't ask for it and didn't want to pay for it. Also, we didn't want to finance or trade a vehicle and feel that there should have been some reduction in price for this. Since we were needing a vehicle, we went ahead and purchased this vehicle. There was not an owner's manual or extra fob and apparently, this isn't part of your sale. We either could have the fee waived for the ceramic job that we didn't want or get a manual & fob, which should have been included and not something to "negotiate" on the price. We have purchased vehicle's from Wagner Toyota and Ford in McCook Nebraska and never had to pay more than the asking price and certainly didn't need to read the "small print" for an "add on" that would appear on the sales agreement. I will remember this and also caution people that it's almost $1000 in addition to what you see in print if you don't read the small print. I don't blame the people who work at Brogden's. They are put in a very difficult position. I am sure they have people who don't do what they do and make the decisions that they are put in place to explain. More

Not your fault but the paperwork is atrocious and takes forever to complete. Then had another delay when had to take the vehicle to the shop for a strange noise when Aaron started it up to show us all the forever to complete. Then had another delay when had to take the vehicle to the shop for a strange noise when Aaron started it up to show us all the bells and whistles on the dashboard More

They were on time. Great communication. Friendly staff. There was a person in line before me who was rude to the service staff and the staff member remained very profes Great communication. Friendly staff. There was a person in line before me who was rude to the service staff and the staff member remained very professional and polite. More