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Robert Brogden's Garden City GMC - Service Center

Garden City, KS

4.4
133 Reviews

133 Reviews of Robert Brogden's Garden City GMC - Service Center

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October 05, 2024

The service department is great,however, the finance manager in sales has zero respect for anyone's time or money and you can depend on it taking at least 2 days to complete a purchase even with perfect More

by COREY.LINVILLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coleman Reed
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Rodriguez, Giovanna
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Oct 08, 2024 -

Robert Brogden's Garden City GMC responded

Thank you for your feedback. We appreciate your kind words about our service department and staff members like Giovanna and Jeff. It's important for us to provide a consistent and respectful experience throughout our dealership, including in the finance and sales departments. We take your concerns seriously and encourage you to reach out to us directly at Robert Brogden's Garden City GMC to discuss your experience further. Your insights help us improve our services, and we hope to serve you better in the future. Sincerely, the Team at Robert Brogden's Garden City GMC

October 04, 2024

Not the best dealership. Took me forever to get a vehicle purchased. I was there from 11am-6pm. The guys at the front desk do not know exactly what they are talking about. More

by Creighton Haney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coleman Reed
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose
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Oct 07, 2024 -

Robert Brogden's Garden City GMC responded

Thank you for sharing your experience with us, Creighton. We understand that your recent visit to Robert Brogden's Garden City GMC took longer than expected, and we appreciate your feedback. If you have any further comments or would like to discuss your experience in more detail, please feel free to reach out to us directly. We value your input and hope to serve you better in the future. Sincerely, the Team at Robert Brogden's Garden City GMC

September 29, 2024

Service was great had us back on the road oil change and tire rotation in good time More

by BONNIE_ERWIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coleman Reed
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2024 -

Robert Brogden's Garden City GMC responded

Thank you, Bonnie, for your wonderful review! We're thrilled to hear that you had a great experience with us at Robert Brogden's Garden City GMC for your oil change and tire rotation. We appreciate your kind words and look forward to assisting you again in the future! Safe travels! Sincerely, the Team at Robert Brogden's Garden City GMC

September 20, 2024

They always do a good job I bought my jeep compass there eight years ago More

by DonnaNichols47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo
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Sep 24, 2024 -

Robert Brogden's Garden City GMC responded

Thank you for your feedback! We appreciate your loyalty to Robert Brogden's Garden City GMC over the past eight years since purchasing your Jeep Compass. It's great to hear that you've consistently had a positive experience with us. If you have any further questions or need assistance, feel free to reach out. We look forward to seeing you again! Sincerely, the Team at Robert Brogden's Garden City GMC

September 14, 2024

I think service department runs by honesty I hope so. Been easy to schedule oil changes More

by JPDP1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eileen and the other lady at service desk
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Sep 18, 2024 -

Robert Brogden's Garden City GMC responded

Thank you for sharing your thoughts with us! We're glad to hear that scheduling oil changes has been easy for you at Robert Brogden's Garden City GMC. We strive to provide honest and efficient service to all our customers. If you have any further questions or need assistance, please don’t hesitate to reach out to us. We look forward to seeing you again! Sincerely, the Team at Robert Brogden's Garden City GMC

September 13, 2024

We made an appointment on the phone we get to the appointment and they said the computer over book for our time so I had to take it later that day. It kinda missed up our plans for the day. Also they More

by Oh man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Coleman Reed
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Robert Brogden's Garden City GMC responded

Thank you for sharing your experience. We understand how frustrating it can be when an appointment doesn't go as planned, and we appreciate your feedback. We strive to keep our scheduling accurate at Robert Brogden's Garden City GMC and will certainly look into how we can improve this process. If you have further concerns or need assistance, feel free to reach out to us directly. We hope to provide a better experience for you in the future. Sincerely, the Team at Robert Brogden's Garden City GMC

September 12, 2024

Very pleased with the service! The service was done in a timely manner. Will have service done there again. More

by ontrackfarms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eileen
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Sep 13, 2024 -

Robert Brogden's Garden City GMC responded

Thank you so much for your wonderful review! We're thrilled to hear that you were pleased with the service at Robert Brogden's Garden City GMC and that it was completed in a timely manner. We look forward to welcoming you back for your next service appointment! Sincerely, the Team at Robert Brogden's Garden City GMC

September 10, 2024

They did a good job of fixing our door. Very courteous and timely. We appreciate their expertise. More

by tbortz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coleman Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

Robert Brogden's Garden City GMC responded

Thank you for taking the time to share your experience! We’re glad to hear that we were able to assist you with fixing your door in a courteous and timely manner. Your appreciation for our expertise at Robert Brogden's Garden City GMC means a lot to us. If you need any further assistance, please feel free to reach out. We look forward to serving you again! Sincerely, the Team at Robert Brogden's Garden City GMC

September 09, 2024

Very polite and helpful. Easy to make an appointment. Dealership with a small town appeal. More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coleman Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

Robert Brogden's Garden City GMC responded

Thank you for your wonderful review, Laura! We're thrilled to hear that you found Robert Brogden's Garden City GMC to be polite and helpful, and that our small-town appeal resonated with you. We always strive to make the appointment process easy for our customers. We look forward to assisting you again in the future! Sincerely, the Team at Robert Brogden's Garden City GMC

September 05, 2024

I was very pleased with work done and also the kindness I got from all employees I met. More

by Dmeinert97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ilene
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Sep 06, 2024 -

Robert Brogden's Garden City GMC responded

Thank you for your wonderful review! We appreciate your kind words about the work done and the kindness you experienced from our team at Robert Brogden's Garden City GMC. We strive to provide excellent service and it's great to hear you had such a positive experience. We look forward to welcoming you back on your next visit! Sincerely, the Team at Robert Brogden's Garden City GMC

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